Customer Service Project Manager
Resume:
***A ********@*******.**
Dallas, TX 75204 m
Craig Young
Education 08/27/03 - 08/08/08 Texas Tech University Lubbock, Texas
Bachelor of Arts Major: Political Science Minor: Spanish
Professional 02/06/10 - 05/06/10 Real Time Resolutions Dallas, Texas
experience Recovery Analyst (Banking/Finance/Mortgage/Loss Mitigation)
• Making outbound calls on delinquent mortgage accounts and loss mitigation
Contract/Temporary workouts
• Provide alternative solutions including affordable modifications, payment
plans, and forbearance agreements to bring borrowers current or settle
• Analyze Credit Bureau Reports
Professional 08/11/08 - 05/24/10 CEI Arlington, Texas
experience Project Manager (Construction/Real Estate)
• Planned Budgeting Proposals and Prospected, Procurement of land
Full Time • Schedule meeting appointment and travel arrangements.
• Maintain bill coding and the preparation of bills for payment.
• Responsible for accounts payable and receivables, bank deposits.
• Bookkeeper of Payroll
• Recruit and Review resumes of subcontractors
Professional 02/23/09 - 06/01/09 Credit Solutions of America Dallas,Texas
experience Debt Settlement Advisor (Outbound/Inbound Call Center)
• 120+ inbound/outbound calls over 4hrs of talk time
Full Time • Limited Power of Attorney
• Negotiate on behalf of the client with Creditors, Credit Card Services, Law
Firms, & Collection Agencies
• Research amount of debt and origin
• Draw up Proposals for an amount to settle an account with and read zero
balance on credit report
• Over 55 accounts settled each month
• Averaged Debt amount Settled $300k+ per month
• Average percentage of debt owed negotiated 40%
Professional 09/01/01 - 05/22/08 American Eagle Arlington/Lubbock, Texas
experience Associate/Recruiter (Retail Sales)
• Promoted to Key Holder/Management in Training.
Part Time • Validated as Top Seller in District for Credit Cards.
• Achieved Employee of the Month
• Organized Promotional Services Commercials of Clothing line during football
season.
• Consulted Marketing Campaign for 2005 Clothing Line
• Assisted in Commercial activity timing and script order.
• Introduced Innovative Marketing for campus students
• Recruited Campus Representatives for hire.
• Updated Corporation on Advertising and Designs of Competitors
Professional 05/01/01 - 07/22/03 Tony Roma's Arlington, Texas
experience Host/Server/Bartender (Food & Hospitality)
• Conducted on-the-job training and supervision of 8 employees in food
Part Time preparation, sanitation, and effective customer service
• Greeted guest to restaurant in a prompt and courteous manner to ensure an
enjoyable dining experience
Responsible for effective customer service from taking food and drink orders
•
to serving and accommodating special request/needs.
Achieved Employee of the Month 3 consecutive months
•
Languages English ( native tongue) Spanish( read, write, speak)
References Kristina Perez Stevens & Associates; Clinical Assistant
817-***-**** Friend known12yrs
Fairy Allen DISD; Manager Campus Fund-Financial Services
972-***-**** Friend known 6yrs
Brittany McIntosh Bath & Body Works; General Manager
806-***-**** Former Supervisor known 5yrs
Andrea Jaegerman Real Time Resolutions; Recovery Analyst
817-***-**** Former Co-worker known 6mo
Danielle Burke Credit Solutions of America; Settlement Advisor
972-***-**** Former Co-worker known 1yrs
Extracurricular 1. Boy Scouts of America Troop Leader 520
activities 2. Coleman Residence Hall Association Senator at Texas Tech University
3. Coordinated Events/Fundraisers for Coleman Hall Residence
4. Proposed and organized budget for educational programs for Coleman
Hall Residence.
5. Volunteered and assisted in building low income housing for Texas Tech
Habitat for Humanity.
6. Recruited and motivated others to volunteer time to assist in building
houses for Texas Tech Habitat for Humanity.
Hobbies Basketball, Running, Working out
Interests and Travelling, Movies
activities
Volunteer experience Meals on Wheels, Habitat for Humanity, Safe Treat
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