Customer Service High School

*

David R. Lee, Sr.

**** ****** ********

Virginia Beach, Va. 23462

Email: **********@***.***

Tel: 757-***-****

Objective

I want to find a challenging position in IT that will allow me to use my troubleshooting and great customer

service skills. I can be an excellent asset to your organization. I am A +, Server and Network Plus

Certified. Networking Experience: LAN/WAN, TCP/IP, DHCP, DNS, SMTP, VPN, wireless. Operating

Systems Experience: Windows 2000, XP, Vista and Microsoft Office Suites 1997-2007.

Experience

June-2008-Mar- 2010

Remote Support

Specialist

IBM Bethesda, MD

I provided IT remote support for all SunTrust Banks covering five states. I performed upgrades, hardware,

software, server and network support. Fine tuned trouble shooting skills were required as well as excellent

customer service skills. My objective was to service the client quickly and effectively while minimizing their

loss of time as the tasks were being performed. Since this was a banking operation everything was time

sensitive. I worked with windows operating systems from Win95 to Windows XP and Vista. I also worked

with Microsoft Office Suites (Office 97, 2000, 2003, and 2007) as well as many bank related software.

March 1997-June 2008

Client Technology

Specialist SunTrust Bank Norfolk, VA

Technical and network support was provided to all branch and non-branch SunTrust banks in the

Tidewater region. I performed upgrades and supported hardware, software and network functionality.

Supported the opening and closing of locations when necessary. I was responsible for ordering

replacement parts and installing them to equipment as well as decommissioning old and damaged

equipment and updating the asset database. Training of new personnel on company software and

procedures was also part of my responsibility. I was awarded the Edge Master Award for my technical

and customer service skills.

March 1995 – Mar 1997

IT Contractor

Structured Logic @ Phillip Morris Richmond, VA

I was responsible for computer operations. I monitored the network and processed production

schedules. I also assisted in the development of the IT Call Center.

2

David R. Lee, Sr.

5340 Summer Crescent

Virginia Beach, Va. 23462

Email: **********@***.***

Tel: 757-***-****

Jan. 1962- Mar 1995

A.H. Robbins Co/Wyeth Pharmaceuticals Richmond, VA

Supervisor Computer Operations – Data Center

I supervised the daily activities of five computer operators and was responsible for the strategic and

operational planning for the department. I was the liaison between the Data Center users and the

Computer Operations. Preparation of inventory budgets and production scheduling was part of my

responsibility as well. This was a Mainframe Data Center.

E ducation

Graduate

Carver High School Chester, VA

Graduate Smith Massey Technical College Richmond, VA

A lumni Virginia Union University Richmond, VA

C ertifications: A+, Network Plus, HP Accredited Platform Specialist (Desktop, Workstation,

I ntel Server, Portable Specializations)

References Available Upon Request

Contact this candidate