Customer Service Human Resources
Resume:
Lametris Greer
LAMETRIS GREER
KELLER, TX. 76248
PHONE: 817-***-****
CELL: 817-***-****
EMAIL: ********@*****.***
OBJECTIVE
My career objective is to enhance my personal and professional growth by utilizing my developed skills and experience
in human resources and accounting, to proactively contribute to the goals and advancement of a driven organization.
SUMMARY
During my twelve (12) years of professional experience, my responsibilities have continuously progressed and
developed into a refined focus in the areas of human resources and accounting, successfully navigating the various
duties of payroll, leave management, employee verification, benefit and compensation management, account payables
and receivables, and executive liaison/assistance.
EXPERIENCE
03/2004 – 02/2009 Citigroup Irving, TX
Leave Mgmt and Payroll Advisor
• Research and resolve escalated issues for on site HR personnel nationwide
• Process new hire and terminations
• Verify/Correct on site HR employee data entries using Peoplesoft
• Assist employees in resolving complicated tax and direct deposit issues
• Enter and verify short term disability, long term disability, family medical leave and workman’s
compensation claims
• Work with employees to insure wage and insurance forms regarding disability are correct
• Train new employees and cross train other departments on Leave Management current processes
and procedures
11/2001 – 03/2004 Citigroup Irving, TX
Senior Payroll & Benefits Specialist
• Resolve employee inquires concerning payroll, i.e., Pay ranges, Compensation Grade assignments
and/or explanation of monies distributed vs. monies earned within specified date ranges
• Assist in on going updating of short term disability program. Inform customers as to how STD will
pay in particular situations and assist in starting customer claims for disability and correspond the
approval dates
• Perform Peoplesoft password generation and resolve customer login issues
• Provide support for Peoplesoft operators
• Advise customers on proper tax payment practices and assist in adjusting their tax allowances
• Assist in Direct Deposit program setup
• Escalate complex, time sensitive issues to next level for research and resolution
Lametris Greer
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12/2000 – 10/2001 GRC Chicago, IL
Human Resource \ Executive Assistant
• Employee Benefits Administration
• Sort through resumes and schedule interviews with potential employees for hiring managers
• Account Receivables \ Account Payables
• Prepare payroll
• Prepare all company documents for CEO, Comptroller, Director of Operations and Clinical Therapist
• Handle majority of company’s bank transactions
• Handle petty cash
01/1999 – 12/2000 National Restaurant Associations Chicago, IL
Educational Foundation
Customer Relations Specialist
• Work in heavy inbound call center
• Prepare outgoing mail and exams
• Heavy filing
• Extensive data entry
• Handle all customer inquires pertaining to multiple accounts.
• Process exam requests for customers
9/1996 12/1998 Wentworth Tires HQ Chicago, IL
Administrative Assistant \ Customer Service
• Answer six (6) line phone system
• Prepare outgoing mail for all seven (7) locations
• Filing for all seven (7) locations
• Data entry for all seven (7) locations
• Handle all customer inquires pertaining to multiple accounts for all seven (7) locations
• Accounts Receivable, Accounts payable, and General Ledger for all seven (7) locations
• Distribute payroll for all seven (7) locations
• Handle all monies
EDUCATION
10/1994 10/1996 Computer Learning Center Chicago, IL
Lametris Greer
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• Diploma in Computerized Business Systems.
• Graduated in top 15% of the class
08/1993 – 06/1994 Chicago State University Chicago, IL
• Major: Business Administration
WILL RELOCATE: No
REFERENCES
Available upon request
Contact this candidate