Project Manager Customer Service

Summary

Certified IT professional with superior leadership skills.

Innovative, focused on high-quality results and user

satisfaction. Strong ability to undertake and manage all phases

of systems development, implementation and operations projects.

Proven foresight in balancing and prioritizing business

requirements against customer requests and technical

possibilities.

. Infrastructure technical project manager-supervised 4 systems

administrators

. Managed of 24x7 production operations

. Systems analysis

. Client facing, managed remote users across the globe

. Lead Disaster recovery and business continuity efforts (9/11

efforts)

. Managed a Datacenter, staff and budget (6 staff and $1 million budget)

. Executed Server and storage consolidation project ( reduced cost

$700,000 in equipment leasing)

. Designed and Implemented LAN/WAN project to service more than

1000 domestic and International users.

. Coordinated Datacenter relocation and build activities.

. Executed Data backup and recovery projects

.

Professional Experience

Technical Project Manager/Administrator

SAIC Corporation, Manassas, VA

02/09 - 4/10

Production Support of DLA (Department of Logistics Agency) 3 tier Java

J2EE SOA application.

. Proactively managed day-to-day operations to achieve 99% system

uptime at the optimal performance level to exceed SLA

requirements (hands-on Unix server and storage related

administration activities)

. Provided 24x7 on-call support to helpdesk tickets to ensure the

tickets are resolved in a timely fashion

. Evaluated, analyzed and prioritized production issues and

provide status update to management and business partners to

ensure the critical issues are addressed immediately

. Effectively communicated the technical issues to system

administrators, developers, vendors and business partners and

followed up end-to-end until its resolution

. Lead on-going production release activities

. Managed on-going security patch install activities

. Coordinated with test team in UAT activities including unit,

assembly and regression testing

. Gathered system and application statistics for capacity planning

requirements

. Maintained on-going operations document, weekly and monthly

government deliverables

. Assisted in developing and maintaining on-going DR documents and

COOP testing

. Recommended and implemented methods to improve customer

satisfaction and teamwork

. Conducted and attended on-going meetings with government PMO's

and stake holders and project team to report and discuss

technical issues and mitigation plans

. Reviewed project plans with PMO and the project team to ensure

the project is on schedule

. Assisted to ensure proper technical resources are available to

meet the task completion

Consulting Engagement as UNIX Systems Project Lead

Accenture, Reston, VA

04/06 - 1/09

Deigned and deployed high availability UNIX server (HP-UX, RedHat

Linux) and storage infrastructure to host Java Web based 3-tier J2EE

SOA enterprise application. Activities included all phases of System

Development Life Cycle.

. In the Concept Phase identified potential operational and

security requirements and integration points with existing

system

. In the Analysis Phase, defined and enforced initial requirements

for security, maintainability, monitoring, data retention,

scalability, reporting and performance

. In the Design Phase, worked with development/COTS vendors to

establish a scaling model, gathered availability requirements

and loops in necessary SMEs such as the security team, network

engineers, SAN engineers, etc., delivered physical design for

production, staging, and test and develop environments.

. In the Development Phase, collaborated with the development team

to validate assumptions related to the scaling model and

application performance. Established final scaling numbers,

reviewed changes in sizing for hardware orders and validated

bill of materials. Also during this phase, facilitated a

security review between development and the security team(s)

. Developed procedure for server build activities including SAN

storage configuration

. Created firewall checklists

. Executed server build activities of development, test, stage,

production and COOP environments

. Provided technical direction to the systems administrators

. In the Testing Phase, acted as an SME for the infrastructure and

helps identify any system performance issues.

. Collaborated with engineering to address infrastructure gaps

found during testing and created CRs for development to address

code-related issues

. In the Implementation Phase, collaborated with operations to do

last minute checks to ensure all components are available and

functioning as designed (connectivity between systems, port

definitions, etc).

. Tested Monitoring capability

. Served as an escalation point for infrastructure-level questions

and issues

. Researched and evaluated new technologies to address business

needs

. Controlled and monitored all activities to ensure the milestones

are met and risks are identified and mitigated

. Acted as an environmental manager to ensure all system resources

are effectively shared between the various project teams

. Assisted in producing and maintaining on-going deliverable

documents

Server Consolidation Architect

IBM, Princeton, NJ

08/05 - 03/06

Consulting engagement identifying, analyzing, proposing and

implementing the consolidation of of a global pharmaceutical

company's entire UNIX/Intel computer inventory (>1000 computers) to

a VMware platform on IBM xSeries computers.

. Identified 250 computers that can be consolidated 2:1 and thus

reduce administration and hardware maintenance costs.

. Identified servers that can be consolidated by function via

software scans and interviews with application SMEs and SAs.

. Proposed consolidations to SAs and client's management.

. Documented implementation and migration plans and procedures for

new images.

. Supported migration team as the project progressed

Senior UNIX Administrator/Data Center Manager (Promotion)

St. Paul Traveler Companies, Morristown, New Jersey

09/01 - 07/05

Managed Data Center Operations, 250+ servers and 6 staff members

. Administered and maintained 25 mission critical UNIX servers to

support global reinsurance system

. Supported day-to-day operation of SYBASE database by monitoring

backups and logs

. Coordinated productions schedules and projects; implemented

initiatives and policy modifications;

. Participated in recruiting, annual reviews and staff development

. Managed datacenter budget of $1 MIILION

. Recommended and implemented cost/performance effective

technology solution to improve customer service and address

business needs.

. Maintained networks, data backup and recovery; implemented

change management

. Asset Management; Hardware Procurements

. Provided notification mechanisms for communicating system

failures; tracked issues and errors

. Attended weekly security meetings and mitigating security issues

. Lead disaster recovery efforts after 9/11 tragedies to enable

customer to restore the re-insurance business functionality

within 72 hours to address the insurance claims of 9/11 victims

immediately

. Consolidated several legacy disk subsystems to EMC clarion SAN

technology during data center relocation there by savings of

$700,000 in support costs and achieved greater application

performance and data integrity.

. Initiated and executed network conversion project from Token

Ring to Ethernet to improve network Performance

. Proposed and Implemented firewall solution to replace

unsupported GAUNTLET firewall to Cisco PIX to ease the

administration, achieve reliability and save support costs

. As a key member of the datacenter relocation project interacted

with various vendors to design a cost and performance effective

data center including LAN/WAN, server, power, security and high

availability solutions.

. Designed and managed Cisco switches, routers, T1 and Frame

Relay, ISDN circuits

. Designed and implemented backup solutions for Unix/Window

systems-- Overland NEO, Power Loader and Storage-TEK Tape

Libraries to enable faster production restores and data

integrity

. Managed Hardware/Software procurement, licenses and contracts ---

HP, CISCO, SPRINT AT&T, EMC, ORACLE, SYBASE

Senior UNIX Systems Administrator

Bobst Group, roseland, NJ

9/95 - 07/01

Administered and Maintained UNIX server and storage infrastructure to

support an ERP application.

Technical Expertise:

Operating Systems: UNIX, HP-UX 10.2 HP-UX 11.0 11i, 11.11, 11.23,

Solaris 5.8, 9, 10.0, RedHat Linux 5.1

Administration

Programming: Shell Scripts, AWK, SED, Perl

Hardware: HP9000 Servers, SUN 4500 AND 6500 Enterprise Servers, Cisco

Routers/Switches, Cisco PIX Firewalls 515E, Overland NEO, Power Loader

and Storage-TEK Tape Libraries, EMC Symmetrix, Clarion, HP EVA,SC10

Disk Subsystem

Software: Glance, IGNITE-UX, HP-UX Mirror Disk, Logical Volume Manger,

VERITAS Volume Managem%518iSnhent, OMNIBACK 4.1, Data protector 5.1,

HP OPENVIEW Network Node Manager, VERITAS Backup-Exec, EMC Navisphere,

NaviCLI, DB Artesian, Exceed, Microsoft Office, Microsoft Project

2007, WebMethods MQ Websphere, APACHE, LDAP, SSH, SSL certificates.

Through Understanding:

Databases: Oracle, Sybase, Progress, Microsoft SQL

Internet Protocols: TCP/IP, VPN, Firewall, DNS, DHCP, NFS, SENDMAIL,

TFTP, SFTP. HTTPS, SSH, NAT

LAN/WAN, ISDN, T1 Circuits, Cisco Router, Switches, Routing Protocols,

Load Balancer, Multicast, Virtual IP Setup

Storage: SAN and RAID technologies, Power path

Other: Tivoli, Sitescope monitoring tools

Related Experience:

Technical assistance to computer systems pre and post sales activity

including system installs and troubleshooting at client site.

Education: B.S degree in Computer Science, University of

Georgia, Augusta, GA

Certification: PMP, HP-UX systems administration

Clearance: Active DOD position of trust with completed SSBI,

Eligibility to obtain secret

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