Engineer Software

Richard neal

Summary:

. Detailed oriented individual and leader with over 10 years of

experience in network administration and engineering with the ability

to learn and grow in responsibility.

. Very strong management and leadership skills including written and

oral communication.

. Accomplished leader capable of dealing with difficult situations and

working well under extreme stress.

. Accomplished systems administrator with excellent communication and

computer skills, in-depth knowledge of computer networking and

resourceful in problem solving and organizational skills.

. Excellent team player with the ability to lead staff towards the

development and implementation of the company's/division goals.

SKILLS:

Software:

C, C++, pro* C, Basic, Assembler, TAS, MS/DOS, Java, Java Server Page

(JSP), Java script, JDBC, SQL, XML, SOAP, VXML, Solaris, System Servers,

HTML, Data Mining, Avaya Intuitive Voice Response (IVR & IR), Avaya IVR

Designer, Avaya Voice Portal, Dialog Designer, UNIX/Linux, HP-UX, Shell

scripts (Bourne/Korn/Bash/C), Automated Speech Recognition (ASR), Text-To-

Speech, Nuance, Data warehousing, MS Office, Apache/Tomcat, Jakarta,

Nuance, CLEO host interface

Hardware:

Microsoft SQL Servers, Windows 2000 and 2003 Servers, IBM ThinkPad,

Notebooks and PCs, Sun Microsystems Sun blade 150 servers, Sun Microsystems

Sun blade 245 servers, Sun 400's, IBM X3550 servers, IBM X3250 servers, HP

Printers

Protocol:

TCP/IP, FTP, VPN, SSH/SSL, SFTP

Operating Systems:

UNIX, Linux (Red Hat, Suse), Windows 2003 Server, Windows 2008 Server

Databases:

Oracle, IBM DB2, Postgres, Microsoft SQL, MySQL, Dbase, Sybase,

Microsoft Access, Informix

EXPERIENCE:

2005 - February 2010

Supervisor/Lead Engineer, Western and Central Regions

Accuvoice Incorporated, 343 Wainwright Drive, Northbrook, IL. 60062

. Oversee the daily operations of personnel in my group

. Oversee the life cycle of an application, from specification to client

turnover

. Assign engineers to different projects working with the Director of

Engineering

. Server build to host various applications

. Remote system administration - client support

. Weekly progress meeting to ensure timelines and milestones are met.

. Developed applications using software design methodology

. Developed user interface using JSP, Tag libraries and java script

. Developed applications with GUI components using Swing and MVC (Model

View Controller)

. Employed struts frameworks and developed form beans, helper/action

classes with associated views in JSP

. Created web administration pages using java, java server pages (jsp),

html, XML, servlets, JDBC and java script to update and enhance

applications.

. Used eclipse for building/generating war files

. Created IVR speech applications using VXML and screen scraping where

applicable

. Created IVR applications that interacted with web services using XML and

SOAP to send/receive data

. Used SQL Loader to update/insert/delete data into the database

. Used stored procedure and developed queries to retrieve data from the

database

. Continuing as a Software Engineer developing applications using C/C++,

JDBC, Java, XML, Shell scripts, and others from the list of software

above.

1999 - 2005

Software Engineer

Accuvoice Incorporated, 343 Wainwright Drive, Northbrook, IL. 60062

Created an array of applications using Avaya Intuity Voice Response

Designer (AIVRD), Dialog Designer, java, java server pages (jsp), C/C++

including...

. Applications created for the Treasury Department of major cities

where callers access the system using their phones and get/pay

property taxes owed for the last 5 years.

. Web administration pages using java and java server pages for the

water departments of major cities where the dispatcher updates the

database for people calling into the system to report a water outage,

flooding, manhole cover missing, etc.

. Applications created for hospitals where patients call into the system

and automatically have the prescriptions refilled.

. Design documents, test plans and user documentations.

. Product planning and prototyping.

. Setting up Linux web server running apache.

. Data interface process (DIP) using C, C++, java, and jdbc to pass data

between applications, databases and mainframes.

Education

Candidate for Master of Science in Computer Information System (2010)

Knowledge Systems Institute (KSI) - www.ksi.edu, Skokie, IL. 60076

Bachelor of Science, Economics, Cuttington University College

Suacoco, Bong County, Liberia

Certifications and Affiliations

Dialog Designer (certified)

Avaya IVR Designer (certified)

Reference: available upon request

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