Project Manager Customer Service

THOMAS A. BURNETT

*** ******** **., *****, ** ***33

Telephone: 803-***-****

**********@**.**.***

SUMMARY

Innovative, analytical and proactive Electrical/Electronic Professional with extensive domestic

and international experience in the design, development, installation and testing of computer and

other electronic systems (hardware and software); administration of systems and networks;

project management; technical support and consulting for high visibility customers. Extensive

knowledge of quality initiatives and systems including the SEI Capability Maturity Model and

ISO 9001. Recognized for exemplary customer care, excellent verbal and written

communications, and developing win/win business relationships.

TECHNICAL EXPERTISE

Unix OS Microsoft Windows OS Microsoft Office Suite

C/C++ PLC Programming Word, Excel, PowerPoint

Visual Basic TCP/IP Orcad

SQL Network Fundamentals

PROFESSIONAL EXPERIENCE

MERMEC (IMAGEMAP) INC. – Columbia, SC 2001

– 2010

A technology company serving rail, transit and steel customers worldwide with cutting-edge

technology for diagnostics, asset management, signaling, advanced services and industrial

applications.

Engineering Technician

• Sole engineering technician for the engineering department of the Columbia, SC facility.

The Columbia operation provided standard and custom rail and wheel measurement

systems and services to railroads worldwide.

• Primary designer and prototype builder of electrical/electronic cabinets/modules cables

and harnesses. Selected and specified hardware used in these designs and systems

integration.

• Assembled and unit/integration tested systems, cabling and other components to provide

quality systems based on customer requirements.

• Installed and maintained measurement systems globally (North America, South America,

Europe, Asia).

• Provided consultation and training to coworkers and customers as needed to support

maintenance and installation of systems.

• Updated and corrected electrical/electronic control documents used by production to

build systems while maintaining ISO 9001 certification.

• Maintained engineering laboratory for software development, testing and problem

diagnosis.

THOMAS A. BURNETT 803. 413.7661 Page Two

NCR CORPORATION – West Columbia, SC 1975 – 2001

Served in multiple roles for this Fortune 500 hardware and software provider in the banking,

retail and data warehouse industries.

Project Manager/Senior Software Engineer (1998 – 2001)

• Led teams of up to 10 developers to design, implement and test High Availability

Exchange and Outbound Call Optimizer products, increasing NCR’s premiere offerings

and increasing sales.

• Key contributor and team lead for NCR’s quality initiative document control team in

support of achieving SEI CMM and maintaining ISO 9001 certifications.

• Achieved top bonus for maintaining ISO certification and R&D award and bonuses for

other contributions.

Senior Technical Consultant (1990 – 1998)

• Provided technical support and consultation to major independent software vendors and

value-added resellers porting their applications to NCR’s UNIX and NT platforms.

Timely availability of these third party applications increased sales of NCR platforms.

• Recognized for providing exemplary customer service and received numerous

commendations and bonuses.

Software Engineer (1980 – 1990)

• Designed and developed printer drivers and other software components for NCR’s office

systems to meet customer demands.

• Key contributor in defining diagnostic software requirements in support of increasing

system availability.

Senior Electronics Technician (1975 – 1980)

• Designed and developed numerous prototype microprocessor systems and other hardware

components for NCR’s engineering and advance development groups.

• Administered Intel development systems and trained new hires in development

environment for NCR’s Convergent Technology based products.

EDUCATION

Computer Engineering – University of South Carolina, Columbia, SC

AAS Electronic Engineering Technology - Piedmont Technical College, Greenwood, SC

Contact this candidate