Customer Service Manager
Resume:
Scott B. Jones
Saugus, California 91390
Cell: 661-***-****
Email: *******@***.***
Manufacturing Manager
A results-oriented manager seeks opportunity in which to help to
improve customer service by leading a team effort directed at
achieving company goals.
____________________________________________________________
Over twenty combined years of expertise in management and supervision
including problem solving and troubleshooting; customer service and
quality assurance; employee training and supervision; communication
skills - verbal and written; cost control; organization and time
management.
CORE STRENGTHS
. Team Leadership
. People Management
. Communication
. Results Oriented
. Planning, Analytical Thinking and Problem Solving .
Decision Making
. Flexibility and Leading Change
. Broad Operational Knowledge
. Customer Oriented
. Market
Knowledge
* Knowledge of microsoft office word, and excel
* Quick learner and task initiator
PROFESSIONAL STRENGTHS
1991-Present VMP, Inc. Valencia, CA
Manufacturing Manager
. Procurement of materials, review acquisitions, and confer with vendors
. Oversee the operation and production of machined parts for the
aerospace industry as well as private industries, from order to
delivery.
. Coordinate, manage schedule and procedure of approximately 26
personnel and evaluate production.
. Schedule receipt and distribution of materials for current projects.
. Assign projects, and oversee the project to completion..
. Negotiate with vendors on pricing, availability and delivery.
. Estimate values according to current market price.
. Secure optimal pricing for the greatest savings on materials.
. Provide ongoing performance management training and conduct timely
formal performance appraisals for direct reports.
. Proven liaison and negotiating skills with both management, vendors
and associates.
EDUCATION
California State University, Los Angeles
Bachelor of Arts degree, Communications 1985
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