Customer Service Sales

Jennifer Wooster

Objective

Ambitious and positive professional with strong negotiating skills,

customer service, and management experience looking to take a step forward

in my career with a thriving company. I am looking for a company that

offers longevity and the opportunity for growth as I am studying for the

PHR certification.

Summary of Achievements

. 2009 Promoted to Team Leader within 4 months of employment at

Kaplan University

. 2009 Received Rising Star and Triple Crown Awards at Kaplan

University for achieving and excelling Enrollment goals.

. 2007 April, July, August won top recruiter award Kirby Rocket

Division 11 state region.

. Successfully recruit and place a wide spectrum of candidates in

Sales, Marketing, Customer Service, Legal, and I.T. industries.

. Manage high volume of clients.

. 1995 Elected by Muskingum College senior class to be the graduation

speaker.

Experience

ITT Technical Institute

Recruiter 2/18/10-Present

. Contact, qualify, conduct tour, and interview with prospective students.

. Responsible for explaining degree programs, and answering questions to

guide prospective students through application, financial aid preparation,

and enrollment process.

. Utilizing Internet online recruiting sources, cold calling, contacts with

schools, and other organizations to find and attract applicants and

initiate contact with prospective students.

.Responsible for reaching Quarterly Enrollment goals.

.Averages 60-80 outbound calls daily

Kaplan University

Senior Admissions Advisor/Mentor/Team Leader 1/09/09-2/18/10

. Team Lead for Ast.Director of Admissions team of 25 Advisors.

. Team Lead responsibilities range from mentoring new Advisors by second

voicing prospective students to ensure enrollment, and assist with

questions with paperwork and Kaplan University procedures.

. Contact, qualify, and conduct interviews with prospective students.

. Responsible for explaining degree programs, and answering questions to

guide prospective students through application, financial aid preparation,

and enrollment process

. Average 100 outbound sales calls daily

. Maintains network of contacts to help identify and enroll students.

. Reaching enrollment goal of 5 new students monthly.

Staffing Now Inc.

Staffing Manager 4/08-11/08

(Staffing Now Inc. closed Orlando location 10/31/08)

.Full cycle recruiting position

.Responsible for Business to Business and Sales development from new and

current clientele.

.Average 60 outbound marketing calls daily.

.Marketed company brand name via client visits, cold calling, mailings,

email blasts, canvasing, and social networking.

.Utilizing Internet online recruiting sources, cold calling, write and

place job advertising in various media, contacts with schools, alumni

groups, and other public organizations to find and attract applicants.

.Recruit for a wide spectrum of placements on the Temporary to Hire team

including, but not limited to, Customer Service, Administrative, Retail,

Reception, Call Center, Legal Assistants, Accounts Payable, and Receivable

positions.

.Recruit for Direct Hire placements for Accounting, Project Management,

Legal, and Executive Assistant.

.Initiates contact with possibly qualified candidates via cold calling,

email, and person to person.

.Reviews applications and interviews applicants to obtain

work history, education, training, job skills, and salary

requirements, and to provide information about the organization and

position.

.Conduct interviews, performs reference checks, background checks and call

backs to applicants for hire.

TMB INC. Columbus, OH

HR Recruiter/Sales Trainer, 7/05 - 4/08

.Develops and maintains network of contacts to help identify and source

qualified candidates.

.Utilizing Internet online recruiting sources, cold calling, write and

place job advertising in various media, contacts with schools, alumni

groups, and other public organizations to find and attract applicants.

.Initiates contact with possibly qualified candidates via cold calling,

email, and person to person.

.Reviews applications and interviews applicants to obtain work history,

education, training, job skills, and salary requirements, and to provide

information about the organization and position.

.Conduct interviews, performs reference checks, background checks and place

call back to applicants for hire.

.Conduct two day corporate training program successfully training new hires

for outside, cold call sales, marketing and customer service.

The Data House, Columbus, OH

Customer Service Manager 12/02- 7/05

.Successfully negotiate vendor pricing, freight charges and place all

product orders.

.Process customer and vendor returns for all defective, mis-shipped, and

unused products.

.Track product arrival time for company inventory, sales representatives

and customer orders

.Successfully resolve customer complaints as well as assist sales

representatives with customer issues.

.Assist customers with product research and identification for printers and

printer supplies, paper products, office supplies, and computer hardware

and software.

.Assist in handling incoming calls from customers and vendors.

Clear Channel Radio FLorida 3/98- 11/02

.On air mid-day and afternoon drive radio programs for Clear Channel

Tallahassee, Jacksonville, and West Palm Beach Florida.

.Assistant Program Director - Managed the radio station in the absence of

the Program Director.

.Concert Promotions - Met with record company representatives to book and

schedule bands for radio station concerts as well as negotiated

entertainment fees.

.Spoke with venue management to discuss radio station presentation of

concerts and the station involvement with concert advertising.

.Copywriting - Wrote 30-60 second commercials and promotional on air spots

for concerts, area businesses, and station and non-station events.

.Music Director - Met weekly with record company representatives to

negotiate radio station music play list, station promotions, and to request

promotional products. Scheduled on air music logs using the Prophet

Computer system and solely responsible for making formatting

and programming decisions that directly affected the Arbitron ratings.

.On/Off air remotes in locations varying from live concerts, nightclubs,

and car dealerships acting as the live promotional speaker/MC.

Education

. 1995 graduate of Muskingum College, New Concord, Ohio B.A. Communication

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