Project Manager Training

OBJECTIVE

Seeking a full time contract or permanent position as an Instructional

Designer that leverages my achievements, skills, energy and talent for

developing training solutions and implementation.

SUMMARY OF QUALIFICATIONS

. 5 years experience as an Instructional Designer developing and

implementing training solutions from 10 to 3,000 employees

. Customer support related experience

. High tech industry training experience with strong technical aptitude

. Prepare and analyze business reports for internal and external use

. Design and facilitate technical, developmental, soft skills and

procedural training

. Verifiable track record of consistently meeting deadlines with

professional quality work

. Possess a strong understanding of ADDIE, Gagne, and Kirkpatrick adult

learning literacy

. Graphic Design background and visual literacy training

. Proficient using Microsoft Office, MAC or PC, Adobe Photoshop and

SharePoint sites

. Experienced in using Microsoft Project, InDesign, WebEx, Centra,

Captivate 3, Lectora Publisher, and Excel

. Facilitate end use learning through one-on-one coaching, group teaching

or virtually asynchronous / synchronous

. Proven success in developing training for global audiences (ESL)

. Understands variations in learning styles of diverse cultures

. Project Management and Lead Instructional Designer experience

EDUCATION AND TRAINING

MASTERS OF INSTRUCTIONAL DESIGN - Cum Laude

GEORGIA STATE UNIVERSITY, Atlanta GA

Graduated 2005

BFA ILLUSTRATION - Cum Laude

SAVANNAH COLLEGE OF ART AND DESIGN, Savannah GA

Graduated 2000

SELECTED ACADEMIC PROJECTS

. Developed, implemented, and analyzed through Question Mark

questionnaire to determine what level of knowledge Market Managers

should have acquired within the first week, 90 days, and 1st year of

employment in order to decrease attrition rates of Sales team for IKON

Office Supply Company.

. Developed training model for lost prevention for Georgia State

University Housing program.

. Developed promotional plan for change management to implementation of

a new resource management tool for Georgia Public Broadcasting.

ASSOCIATIONS AND LEADERSHIP

. ASTD (American Society for Training and Development) 2004 - present

o Implementation of Six Sigma "Greenbelt Belt" for Quality

Assurance.

o Business Communications best practices when working with SME's.

. ULYP (National Urban Leadership of Young Professional) 2008 - present

PROFESSIONAL EXPERIENCE

AQUENT ~ Instructional Designer ~ November 2008 - Present

Liberty Mutual Insurance: Instructional Design Contractor ~November

2008 - March 2009

. Responsible for reformatting, republishing 1000+ training courses and

migrated them from one LMS platform to another.

. Design content management process and reorganized client LAN, as well

as worked with multiple customers towards their acceptance of process

change.

. Developed instructional guideline to train new employees how to

reformat WBT and ILT trainings in results of the acquisition of Safeco

from Liberty Mutual.

SLALOM CONSULTING: Enterprise Learning Team ~ Instructional Designer ~

November 2007 - September 2008

T-Mobile: Instructional Design Contractor ~February 2008 - August

2008

. Developed curriculum and customized content based upon archived

documentation and interviews with SME's

. Performed site visits to observe retail associates behavior and

customer interaction to tailor instructional methods

. Designed an instructional user's guide for instructor lead training

for participants and facilitators.

. Created step-by-step training documentation for Web Applications to be

developed using Captivate 3

. Created marketing material for the implementation of a tool for

Resource and Project Manager's to utilize when performing specific

processes.

. Produced an at-a glance reference guide in conjunction to provided

training materials for retail associates to utilize after completion

of the training.

Expedia Inc: Market Management Onboarding: Instructional Design Contractor

~November 2007 - February 2008

. Designed and developed templates for training PowerPoint Presentation,

Facilitator Guide, Participant Guide and Lesson Plan.

. Designed and Implemented training of Module One: Company Background

and Job Responsibilities

. Worked collaboratively with the clients Graphic Designer and Media

Team to design and develop visual aids

. Developed curriculum based upon archived content stored in clients

SharePoint and internal website.

. Applied adult learning theories to develop a cohesive lesson plan to

deliver the content and shorten the gap between a new hires start date

and their ability to make an impact in their current role.

. Created program forecast outline for clients Peer Sponsor program for

new Market Manager's and Market Management Directors action plan for

new Market Managers.

. Provided superior client assistance resulting in consistent customer

satisfaction and increased project responsibility, resulting in an

extension of the project after the initial contract end date.

. Achieved 100% success on initial phase of the project on time and

within budget by using quality project management skills, averting

potential project setbacks and delegating responsibilities.

RAPID INTAKE, Intern ~ August 7-10, 2005 / August 18-21, 2006

. Conducted three one hour presentations to 45 eLearning professionals

for the DevCon 2005 conference, on how to use Flash MX professional

drawing tools for eLearning solutions.

. Provided customer service and registration assistance to conference

attendees.

ADDITIONAL EXPERIENCE

BALTIMORE COMMUNITY COLLEGE: Instructional Design Contractor ~ October 2006

- July 2007

. Taught a 8 hour WorkStyles Class (Matriculation in to Western

Workforce) with a team of 3 instructors in assisting refugees with

limited English proficiency to polish their English communication

skills as well as enhance their marketability when seeking employment.

. Assisted refuges in completing job searches, interviews and filling

out job applications

. Taught time management and professionalism coaching

. Taught a 3 hour class once a week to provided immigrants applying for

their citizenship with the information they needed to acquire in order

to pass their naturalization test. All advanced level attendees passed

their exam and lower literacy level students advanced to a higher

level within the program.

. Taught a 2 hour class twice a week for 10 weeks

. Prepared a syllabus based upon the BCCC ESL Program Curriculum

guidelines

. Prepared daily lesson plans and tracked student performance and

attendance

. Graded and tutored students struggling in the course

. Maintained a classroom environment conducive to individualized

learning and group activities

. Tested, evaluated and counseled students regarding their academic

performance and educational goals

. Participated in ESL professional development conferences offered by

BCCC's Professional Development Program

. Attended regular meetings and instructor planning sessions

. All students advanced from low level (no English literacy) to

beginning level (low to moderate English literacy) upon completion of

my class as well as performed 35% higher than other students within

the program

GEORGIA STATE UNIVERSITY: Assistant Complex Director ~ July 2003 - May 2005

. Managed transformational training initiative, including 10,000

cumulative hours of delivery in a five-month period for an audience of

90. Participant's significantly outperformed their predecessors by

decreasing the number of resident complaints, an increase of diverse

programming was offered to the residents as well as accurate

submittals of administrative paperwork.

. Designed, developed, and analyzed a survey to assess the efficiency

and effectiveness of interventions applied to the training. Based on

the results of the analysis for 2004-05 Resident Assistant trainings

the interventions were successful and student's job competency levels

increased.

. Evaluated and provided feedback on former training curricula and

provided suggested interventions to eliminate performance gaps.

. Supervised a staff of 15 undergraduate students as well as managed 210

students that resided in university housing.

INTEL COMPUTER CLUBHOUSES, Computer Clubhouse Coordinator ~ December 2000 -

September 2003

. Launched the first Intel Computer Clubhouse out of three other

facilitates for the state of Georgia hosted by Whitefoord Community

Program and implemented by Intel Innovations Inc.

. Managed recruitment practices for volunteer services and grant

opportunities.

. Facilitated 80% growth of youth involvements in the after school

program as well as parent participation.

. Taught basic computer skills to adults and youth ranging from age 8 -

25

. Delegated services offered through Clubhouse and the funding to

sustain the services.

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