Project Manager Technical Writer

John A Casillas

***** ******* *********

Hemet, CA 92544

Home Phone: 951-***-****

Home email: *********@*****.***

Objective

To work in a team environment that keeps new technologies and innovation in

the forefront.

People Skills

I have demonstrated my skills as a leader according to the following

abilities:

- Ability to help diverse groups communicate with one another.

- Ability to effectively work and communicate with various work cultures.

- Ability to mentor others, including management.

- Ability to help others reach a higher potential.

- Ability to develop sound working relationships.

- Ability to develop new strategies for effective use of tools and

resources.

- Ability to use innovation for meeting task and product requirements.

- Ability to track workflow and organizational skills.

- Ability to create documentation plans.

- Documentation lead.

- Webmaster and team lead for online documentation.

- Trained in supervision and management.

- Excellent education and experience.

- Self Published Author - Book title: "The Chained Dragon."

Professional Experience

Technical Writer: (February 2008 - March 2009)

X10 Wireless Technologies

Commercial Home Products

Technical Writer for their Engineering Group.

Responsible for maintaining and editing documentation - Operation and User

Guides.

X10 Wireless Technologies is a leader in innovative technologies for home

use, including surveillance equipment, remote RF devices, and universal

remotes for home components. X10 Technologies sold their devices to other

manufacturers for their labeling and distribution, including product

support in other languages besides English.

Senior Technical Writer: (September 2005 - July 2007)

Dot Hill Corp.

Data Storage and Networking

Project manager for L10n project (localization/globalization) of software

and hardware products. Products were primarily for Sun Microsystems.

Responsible for maintaining sustaining documentation, which includes

Release Notes, User Guides, Installation Operation and Service manuals.

Team member in bug-court meetings, helping to resolve documentation issues

for firmware and software.

Dot Hill Systems Corp. (NASDAQ:HILL) is a leader in the design and delivery

of storage networking solutions. Dot Hill currently has channel partners

worldwide including value-added resellers (VARs), system integrators (SIs),

and original equipment manufacturers (OEMs). Dot Hill products are

scalable, rugged, highly available storage networking solutions for mission-

critical applications.

Technical Publications Lead: (June 2000 - November 2004)

Zetron Corp.

Communications (Commercial)

Full responsibility for designing, directing, and coordinating the

technical publications group in the creation of System Documentation.

Responsible for creating the suite of publications, as well their templates

used to create system documents. Publications include all forms of hardware

and software manuals as well as electronic and on-line documentation.

Full responsibility for creating and maintaining the documentation plan

used to improve the existing hard-copy documentation, online help, and also

move the company forward as we developed system products.

Zetron is an industry leader in radio communications related to Public

Safety, using state of the art hardware and software designs. Zetron also

creates, manufacturers, and installs system products, from consoles,

switches, and network infrastructure.

Senior Technical Writer: (1997 - June 2000)

Qualcomm/Ericsson Corp.

Communications (Commercial)

Full responsibility for the creation, production, and maintenance of

customer support manuals. Responsibility included understanding user and

task analysis, gauging technical requirements, and constant interaction

with customers throughout the project. In addition, I was the webmaster for

our department's web page and instrumental in the department's

documentation and web design processes.

Manuals include, site preparation guides, installation manuals, instrument

reference manuals, and software manuals.

Qualcomm and Ericsson Corporations are industry leaders in cellular

communications, using state of the art hardware and software designs for

CDMA technology. Projects include domestic and international customers.

Senior Technical Writer: (1995 - 1997)

General Instrument Corp.

Telecommunications (Commercial)

Full responsibility for the creation, production, and maintenance of

customer support manuals. Responsibility included gauging technical

requirements, and constant interaction with customers throughout the

project.

Manuals included site preparation guides, operation and maintenance

manuals, system overviews, reference manuals, and technical bulletins.

General Instrument is the industry leader in uplink and downlink satellite

communications, using state of the art hardware and software designs for

audio and video encryption, digital encoding, and data compression for

television and data applications.

Senior Technical Writer: (1992 - 1995)

Coded Communications Corp.

Mobile Data Communication & Satellite (Commercial)

Full responsibility for the creation, production, and maintenance of

customer support manuals. Responsibility included gauging technical

requirements, and constant interaction with customers throughout the

project.

Manuals included installation manuals, hardware and software reference

manuals, and system reference manuals (network controllers).

Coded Communication specialized in data communications using radio

frequencies and sophisticated modem technology. They also utilized

satellite technology for data networking.

Computer Skills

PC

DOS, Windows 3.1, Windows 2000, Windows NT, WindowsXP

FrameMaker 7.0, MsWord 2003, Ventura Desktop Publisher, Corel Draw, Corel

Paint, Canvas, Illustrator, Visio, Homesite 4.0, Doc-To-Help, RoboHelp

9.2, Adobe Acrobat.

Macintosh

MsWord, PageMaker, FrameMaker 5, MacroMind Director, Page Mill,

PhotoShop, Illustrator, Canvas, MacDraw Pro, SoundEdit Pro, and Premiere.

Education

. San Diego State University: B. A. degree in Liberal Studies, a tri-

major (Engineering, Natural Science, and English/Writing). (The

Engineering was Mechanical Engineering. I was an Aeronautical Engineer

major at Northrop University a number of years earlier and transferred

those credits to San Diego State University.)

. Completed 200-hour course in Multimedia with the Foundation for

Educational Achievement. This course was extensive for proficiency in

MacroMind Director, PhotoShop, SoundEdit Pro, ScreenPlay, and

Premiere.

. Ten week course in Supervision and Management.

. Completed in-house course for introduction to UNIX.

. Familiar with web page design and HTML.

. Technology courses in CDMA (Qualcomm).

Additional Experience

. Self Published Author - Book title: "The Chained Dragon."

. Used Microsoft's Manual of Style for Technical Publications.

. Worked for three aerospace companies as a 4 and 5 axis NC Programmer:

Northrop, Grumman, and Rohr corporations from 1966 through 1970.

. Municipal, Civil, and Traffic Engineering experience for 4.5 years at

the City of Escondido.

Military

U.S. Marine Corps.

4 years active service; Honorable Discharge

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