Human Resources Management
Resume:
Jacqueline L. Long, PHR
Struthers, OH 44471
**********@*****.***
Profile
Dynamic Human Resources professional with over six years solid experience
in broad HR functions in conjunction with strong management and ethical
background.
Education
Certified Professional in Human Resources (PHR)
Human Resources Certification Institute, Oxon Hill, MD
Masters Degree in Human Resources Management
Villanova University, Pennsylvania, 2008
Bachelors Degree in Psychology
University of Akron, Ohio, 1999
Experience
DDi North Jackson Corp. (North Jackson, OH) December, 2009 to
Present
Human Resources Business Partner
. Conduct meetings with respective business managers in the plant and also
with our corporate division in Anaheim, CA.
. Consult with senior and plant management and provided HR guidance when
appropriate.
. Analyze trends and metrics in partnership with the senior management team
to develop solutions, programs and policies.
. Manage and resolve complex employee relations issues. Conduct effective,
thorough and objective investigations when needed.
. Maintain in depth knowledge of legal requirements related to day-to-day
management of employees, reducing legal risks and ensuring regulatory
compliance. Partner with the corporate legal department as
needed/required.
. Provide day to day performance management guidance to plant management
(coaching, counseling, career development, disciplinary action, etc.).
. Work closely with management and employees to improve work relationships,
build morale, increase productivity and retention.
. Provide HR policy guidance and interpretation when warranted.
. Develop best practices and performance expectations for new hires,
promotions, transfers.
. Provide guidance and input on business unit restructures, workforce
planning, and strategic succession planning.
. Identify training needs for business units and individual executive
coaching needs.
. Participate in evaluation and monitoring of success of training programs.
Follow-up to ensure training objectives are met on a plant and individual
levels.
Graphic Packaging International (Solon, OH) March 2009-December 2009
Human Resources Assistant (Temporary Assignment)
. Provided administrative support to the HR Manager by updating all new
hire paperwork and personnel filing procedures as well as general office
organization.
. Researched and revised various company policies when appropriate.
. Analyzed union contract language and applied to employee relations issues
when needed in a manufacturing plant that consisted of over 200 union
employees.
. Scheduled multiple candidate interviews for the HR Manger and other
members of management; responsible for completing background checks for
potential hires.
. Demonstrated the ability to make sound business decisions in regards to
hiring candidates based on behaviorally based interviews, drug screening
results and background check information.
. Conducted new hire orientation classes with the HR Manager and acted as
the liaison between new hires and the HR Department as needed.
. Assisted the HR Manager during the preparation and completion of an
internal company HR audit which included proper federal, state and
company postings, personnel filings, record keeping and other various
items according to company policy and legal requirements.
. Maintained Affirmative Action Plan and reported data in regards to
applicants, hires, promotions and terminations.
Recycling Coordinators, Inc. (Akron, OH) September 2008-November
2008
Human Resources Manager (Temporary Assignment)
. Encouraged and held meetings with the owner and the management teams of
two plants to strategically align the necessary HR directives needed in
the areas of recruiting, benefits administration, workers compensation
management, unemployment and employee relations for example.
. Fostered an open-door environment to promote productivity and increased
morale among employees which resulted in lower turnover and cost savings.
. Analyzed and revised employee handbooks, company policies and procedures
at both facilities which included appropriate training of employees and
management.
. Researched viable health programs to decrease premiums to the company as
well as employees by reviewing the available options with the aid of
benefit brokers and carriers.
. Organized the first attendance tracking system for both facilities in
concordance with implementing this program to management via training.
. Designed a point system in order to implement the attendance policy and
coached management on the proper documentation needed.
Things Remembered (Highland Heights, OH) February 2008-August
2008
Benefits Specialist
. Reviewed and revised the Leave of Absence (LOA) process which included
all paperwork required for employees.
. Administered all LOA's including FMLA, workers compensation, ADA, short
and long term disability and unpaid leave for all states of operation.
. Revised reporting protocol for the LOA population by researching and
streamlining the software used and updating information as required.
. Communicated all updates to the retail stores, management and corporate
personnel.
. Developed and implemented the LOA training program for executive
management which educated them on the legal and ethical issues
surrounding LOA's.
Progressive Insurance (Mayfield Village, OH) August 2002-February
2008
Leave Specialist II (2005-2008)
. Administered disability payments to employees which included obtaining
medical information per HIPPA guidelines, maintaining constant contact
with medical providers and adhering to a cohesive follow-up plan with the
employee to resolve the claim in a timely manner.
. Acted as a resource by conducting side by side coaching to other
specialists.
. Engaged in goal oriented peer to peer coaching with newly hired employees
in the unit.
. Participated in numerous projects and pilot programs in order to update
current processes for the department.
. Extensively aided in the facilitation of training classes for newly hired
employees in the unit.
. Traveled off-site and conducted training on the Leave of Absence (LOA)
procedures for management and HR personnel across the country to aid in
the LOA process and determine areas of opportunity.
. Determined the approval/denial of the following benefits: short and long
term disability, FMLA, ADA and Workers Compensation.
HR Service Center Representative (2004)
. Utilized Peoplesoft (HRIS) to assist management in hiring, promoting,
demoting and terminating employees.
. Provided comprehensive guidance of benefits including medical, dental,
vision, life and retirement options.
. Helped employees with general questions regarding payroll, time card
entry, tuition reimbursement and benefits.
. Assisted in the training of new hires which included presentations,
leading meetings and auditing completed work during the training phase.
. Interviewed potential candidates for this position using behavioral
methods.
Claims Adjuster (2002-2004)
. Investigated liability, property damage and bodily injury claims to
assess severity and risk of exposure.
. Interviewed injured parties to assist them through the process and
evaluate the claims in order to achieve resolution.
. Researched insurance policies and transactions to determine the extent of
insurance coverage.
. Utilized extensive problem solving and organizational skills in order to
thoroughly investigate claims from inception to resolution.
Affiliations
Member of National SHRM since 2008
References
Available upon request.
Contact this candidate