Customer Service Representative

Chynequa Di'Ane King

**** ******* ****** **** ( Jacksonville, FL 32225

Home: 904-***-**** ( Cell: 904-***-**** ( Email: *************@*****.***

Objective: To acquire new skills and participate in a rewarding and

challenging

environment.

Experience:

Family Foundations (08/2008-Present)

Family Resource Advisor

. Work closely with families to increase their social, human,

and financial assets.

. Effectively utilize brokering and advocacy skills to link

families to resources.

. Engage in effective problem solving with social service delivery

issues.

. Engage in networking activities to remain informed of

community resources.

. Diligently work to assist families in identifying and managing

resources.

. Offer technical advice and guidance to families during development

of work plan.

. Engage in effective management of on-going family needs

assessments by

providing proper service referrals and requests for

supportive services as needed.

. Participate in planning, development, implementation and evaluation

of pilot program.

. Provide office supervision upon absence of supervisor.

Jacksonville Housing Authority (05/07-08/08)

Family Self-Sufficiency Public Housing Homeownership

Coordinator

. Determined needs of clients and arrange for the delivery of

available

community, health, and social services.

. Established contact with clients through mailings, walk-ins,

and referrals.

. Maintained client contact through office visits, telephone,

and mail.

. Assessed the general capabilities of families and determine

areas of need.

. Assisted families in formation of individual training and

service plans.

. Identified sources of available assistance.

. Initiated case files and developed plan for assisting

clients; made periodic reviews

and reevaluations to monitor client progress in meeting

goals.

. Facilitated focus groups, educational workshops.

. Maintained various records and prepared report to present to

board members.

. Assisted clients with self-sufficiency goals and becoming

homeowners.

. Provided office supervision upon absence of supervisor.

Florida Community College at Jacksonville (07/06-12/06)

Learner Support Specialist

. Advised students on program types and course requirements.

. Assisted in planning of academic scheduling and classes.

. Advised students in all areas of student services and

academic achievement.

. Advised students on major, degree requirements, career

planning goals, etc.

. Provided tele-counseling to students when needed.

. Provided supervision for student workers.

Naval Criminal Investigative Service (05/06-08/06)

College Internship

. Participated in destruction of evidence for closed cases.

. Investigated cases of

child pornography, narcotics, and fraudulent activities.

. Participated in the coordination and planning of an

undercover buy walk. . Organized

evidence from a crime scene for the Secretary of the State.

. Assisted forensic technicians in

collaboration of evidence for a case.

. Surveillanced live interviews and

interrogations.

University of North Florida's Registrar's Office (12/04 - 04/06)

Program Assistant

. Processed and ordered transcript requests and enrollment

verifications.

. Prepared daily check logs of payments for transcripts.

. Advised students in the One Stop Student Center (financial

aid, registration, and admissions).

UNF's Child Development Research Center (4/03 - 12/04)

Daycare Instructor

. Prepared children for kindergarten.

. Provided one on one tutoring for children.

. Implemented lesson plans and curriculum for students.

. Prepared monthly newsletter.

Bed Bath & Beyond (08/02 - 5/03)

Customer Service Representative

. Maintained customer satisfaction (in store and telephone).

. Operated a cash register and kept accurate accountancy records.

. Provided responsive and reliable customer service.

Education:

University of North Florida (Jacksonville, FL)

Major: Criminal Justice Minors: Sociology & Social Welfare

( Bachelor Degree Completed: 12/06

( Masters in Public Administration ( Completed: 12/09

Certifications and Computer Skills:

. Proficient in Microsoft Office

. NFCC Financial Counseling Certification

. Certified Nurturing Parenting Facilitator

. Certified JEA : Energy Savings Facilitator

. Certified Money Smart Facilitator

Professional Development:

. Student Criminal Justice Association (Served as Vice President 2005-

2006).

. I.M. Salzbacher Center for the Homeless (2004-2006 volunteer).

. Big Sister through the Big Brothers & Big Sister Organization (2004-

present).

. Peer mediator for the University of North Florida (2004-2006).

. Association of Fundraising Professionals (Serving as President 2009-

2010).

. Youth in Philanthropy (2009-present).

. Board member of Brookwood Forest Community (2008-present).

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