Customer Service Administrative Assistant

CHIEKO YOSHIDA

*** ***** *****, **** *********, NJ 08816

732-***-**** . ************@*******.*** PROFESSIONAL EXPERIENCE

Business Analyst / Project Leader - Nov. 2007 - Present

Information Technology Iselin, New Jersey

CSAV Group

. Analyze the business needs of various departments in the organization to

help identify problems and propose solutions. Performs a liaison

function between the business side and the IT department or external

providers.

. Responsible for planning, communication, scheduling, project team

management, risk management, and closing of projects.

. Implement software into the US offices as well as offices in other

regions of the world.

Cost Control Floor Manager Jan. 2006 - Nov. 2007

CSAV Group Iselin, New Jersey

. Managed multiple data-entry teams to create purchase orders for all port

terminals, marine, intermodal services, and equipment costs in the US,

Canada, and Mexico using an Oracle system (total amount of US$20

million/month)

. Created cross functional synergies to promote productivity and enhance

problem solving for the organization

. Lead special projects to identify cost savings in operations

Cost Control Supervisor Jul. 2004 - Jan. 2006

CSAV Group Iselin, New Jersey

. Supervised a newly formed five-person data-entry unit to create purchase

orders for all costs of intermodal and equipment in the US, Canada, and

Mexico using an Oracle system

. Devised and produced reports and procedures to ensure the accuracy of

purchase orders and productivity of the staff

. Compiled the cost data, analyzed it, and presented reports to senior

management

Export Customer Service Mar. 2000 - Aug. 2001

Representative New Brunswick, New Jersey

Permacel, A Nitto Denko Company

. Translated marketing and technical documentation from Japanese to

English

. Provided technical sales support

. Coordinated export shipments

. Produced shipping documents, invoices, MSDS, and other documents

Administrative Assistant Jul. 1994 - Jul. 1996

Inflight Duty Free Shop, Inc. Narita, Japan

. Managed inventory, cash transactions, and paperwork

. Performed account maintenance and monitored system integrity

. Handled customer's telephone inquiries and claims

EDUCATION

Bachelor of Science in Electrical Engineering January 2004

Rutgers University, high honors, GPA: 3.5/4.0 New Brunswick, New Jersey

Associate of Science in Mathematics May 1999

Middlesex County College, high honors, GPA: 3.6/4.0 Edison, New Jersey

ADDITIONAL INFORMATION

. Microsoft Project, Visio, Excel, Access, Word, PowerPoint

. C++ and C programming language, MIPS assembly language, Matlab, PSpice,

. AutoCAD, AS400, Oracle

. Fluent in English and Japanese

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