Manager Customer Service

LEVI BRICCO

**** ********** ***, *******, ** ****1 - 925-***-**** - *******@*****.***

Human Resources Professional Specializing in Research, Technical,

Manufacturing, and Engineering Recruiting. Dedicated and technically adept

HR professional. Recognized ability to resolve challenges with innovative

solutions proven to increase success, company growth, and customer

satisfaction. Technical, manufacturing, medical, and engineering knowledge

gained from education and experience.

SKILLS

MS Office Suite Mediation Recruitment

Research Methods Employee Counseling Collegiate and Event

Oregon University System: Staff Development and Recruiting

Best Improved Collegiate Training HRIS, Quest, Peoplesoft,

Program Award Create Policies and Dataplacement

Hyatt Regency Client Award Procedures FMLA, HIPPA and EEO

Ford Motor Co. Customer Successfully Build Knowledge

Service Award Relationships Technical and

Jr. Negotiator Klamath Water Company Flow Manufacturing Knowledge

treaty Management

Pro-Schools - Health Provider PowerPoint Instructor

Certified

EXPERIENCE

B.O.A, Throughout OR - Owner, Guide, and Manager - 1996-Present - Non

Profit

Create, plan, budget, and manage lead exciting outdoor adventures such as

skydiving, whitewater rafting, ski, and snowboard camping trips for groups

of one to 265. Recruit, train, and manage staff for planning and leading

trips including outdoor survival, trip planning, and involvement strategies

for best results.

Mediator/Negotiator Throughout OR - Owner 2004 to present

Junior Negotiator for the Fort Klamath section of the Klamath River water

way rights in 2002. Civil and personal mediation. Employee mediation and

conflict resolutions. Mediation Research and practice controls. Work

process mediation and employee strategy planning. Instructor in

communication, mediation, and conflict resolution.

Sears Inc., Salem, OR / Concord, CA - HR Assistant/Receiving Associate -

2008-2010

Recruited, interviewed, and trained new hires. Processed applications and

updated employment boards. EEO and FMLA law counselor. Scheduling Manager.

Trusted with secure confidential documents. Contact for corporate HR.

Trusted to work cashier money drops, store deposits and withdrawals.

Excellent customer service. Received inventory electronically, controlled

inventory through electronic locator including exceptions reports.

Jetwood Products Cabinet Shop, Salem, OR - Executive Assistant to CEO / HR

Warehouse Manager - 2007-2009

Worked with clients, contractors, and shop manager from start to finish of

jobs.

Implemented shop flow for better production and decreased time loss. Re-

organized office flow to improve processes, reduced project time to four

days from two weeks. Researched plans, contracts, county and state

regulations, and employee backgrounds. Results included time saving,

increased revenue and customer satisfaction. Created reports, submittals,

and blue print packets. Recruited, interviewed, and processed paperwork

for shop workers. Provided training and continued education. Managed and

maintained inventory control.

Express Personnel Services, Klamath Falls, OR - Recruiter/Executive

Assistant Intern - 2007-2008

Learned to interview clients for job specifications and to interview

prospective associates. Used HRIS to take orders, match client needs with

associate skills, and place associates. Learned to administer and perform

drug testing, client need checks, and background checks. Stream lined

owners agendas and improved customer response times. Streamlined on-site

manufacturing plant hiring process from four hours wait to half and hour

wait.

Oregon Institute of Technology, Klamath Falls, OR - Outdoor Program

Director / HR Manager - 2000-2007

Outdoor Program Director / HR Manager, promoted from Front Desk Manager

and Concessions Manager positions

Received Best Improved Collegiate Program in the Oregon University System

(OUS). Created and implemented new policies and procedures including new

budget procedures for a $165K annual budget. Increased the program's image,

status, and reputation as an honest program which saved it from being cut

by the Oregon University System. Managed over sixty people for trips,

classes, and programs. Recruitment, interviews, training, and placement.

Worked with and helped place technical, medical, and engineering students

into the program. Increased concessions sales by 75% and reduced line wait

time by 10 minutes. Organized and directed (SFF) Students for Farmers

program. Taught research methods and methodology.

EDUCATION

Oregon Institute of Technology, Klamath Falls, OR

B.S. Communications/HR/Mechanical Engineering Emphasis

Negotiation and Conflict Resolution Certification, OIT / Klamath County

Mediator Certificate

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