Technician Engineer

Kin Pan Li (Shogun)

*** **** ******

Brooklyn, NY 11220

646-***-****

**********@*****.***

Experience:

Compugears co. - Brooklyn, NY

Technical Department Manager 2006 -

Present

. Troubleshoot and solved hardware/software problems on client computers

. Managed and delegated work to other technicians

. Setup and configured networks

. Setup and configured digital video surveillance systems

. Cabling for digital video surveillance systems and networks

. Setup and configured Windows Server 2003

. Installation of software and hardware both MAC and PC

. Greeted and attended to clients

. Provided technical support over the phone for clients

NTZ computer Consultant - New York, NY

On Call Support Technician

2005 - 2006

. Troubleshoot and solved hardware/software problems

. Assisted employees with computer related problems

Prime Lab Computer International - New York,NY

Senior Technician

2002 - 2005

. Provided technical support over the phone for clients

. Setup and configured Windows Server NT / 2000 / 2003

. Setup and configured Point Of Sale System

. Configured and troubleshoot Virtual Private Network and Remote

Desktop

Wear Me ApparelWear Me Appare - New York, NY

Information Technology

1999 - 2001

. Installation of new software

. Troubleshoot and repaired computer systems

. Analyzed and repaired network problems

Certificate:

Microsoft Certified System Engineer

A+ Technician

Mac OS X and OS X Server Certifications

Education:

BMCC

Skills:

Proficient in:

. Operating Systems: Microsoft Windows 95/98/2000/ME/XP/2003 and Linux/

MAC 0S.

. Adobe Photoshop, Dreamweaver, Acrobat Professional.

. Microsoft Office (Word, Excel, PowerPoint, etc.)

References are available upon request.

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