Project Manager Customer Service

Erica Kaplan

*** * **** ******, ********* **J . New York, NY 10016 . 516-***-**** .

********@*****.***

WORK EXPERIENCE:

sugtique - New York, NY

Store Owner - October 2008 - Present

. Built a rolodex of contacts through continued sales of pre-owned

clothing and accessories to repeat customers.

. Purchased trendy designer clothes and accessories at discounts and

flipped them for a profit.

. Responsible for: Analyzing the current market and brand

competitors, forecast future trends, buying the right goods by

determining brand profitability and product viability, developing

high impact integrated marketing programs, conducting and

delivering product category reviews to determine SWOT, website

maintenance.

. Store brand and product planner and manager, pricing specialist and

budget coordinator, marketing, styling, and public relations.

. Work with buyers overseas and stock inventory according to various

country-specific desires.

Accessories Designer - New York, NY

Entrepreneur - April 2010 - Present

. Trendsetter, Designer, & Stylist: Always ahead of the times,

wanting accessories or jewelry pieces that don't yet exist, I have

started my own company and am in the process of patenting my

original designs.

1st Financial Funding and Investment Corp. - New York, NY

Risk Analyst promoted to Senior Risk Analyst - October 2006 - Present

. Risk Management: Built and maintained both daily and monthly

reports to monitor overall portfolio quality and performance.

Provided ad-hoc analyses to management in Risk, Collections,

Finance, and Marketing.

. Collections: Built charge-off forecast model to both assist finance

in setting the budget and direct collections to increase payments

and reduce risk of charge-off. Strategized, developed,

implemented, and managed various tests and programs in order to

increase payments on targeted accounts.

. Loss Mitigation: Built credit line reduction model to reduce

exposure to high risk / high credit limit accounts.

. Project Manager: Responsible for scheduling and tracking of various

risk projects; driving force behind inspiring initiatives amongst

the team which led to successful program concepts, tests, and

results.

. Liaison: Served as the intermediary between all bank departments in

order to ensure all deliverables were met.

. Marketing: Designed and implemented strategies based on customer

and market research to build the portfolio with accounts that would

yield the greatest ROI, including email and direct mail campaigns.

. Information Technology: Utilized the Data Warehouse daily to query

data in order to understand and keep up with the growing portfolio

and current trends, including, but not limited to, cardholder

receivables, credit lines, customer service inquiries,

demographics, income, etc. Such data mining allowed for the

creation and implementation of strategies from targeting the right

customer to keeping customers from charging off.

Retail Sales - Long Island, NY

Buyer of Overstocked Inventory - Summer 2005

. Contacted storeowners to purchase overstocked inventory at

extremely discounted prices and then flipped the inventory at flea

markets. Responsible for marketing the products and negotiating

sales prices with potential customers on a daily basis.

EDUCATION: . Cornell University, College of Engineering

Bachelors of Science in Materials Science & Engineering, May, 2005

. Columbia University Postbachelor's Program, May 2006

ACTIVITIES AND INTERESTS:

. Active in the following charities: The Michael J. Fox Foundation,

ASPCA, Susan G. Komen for the Cure

. Delta Gamma Sorority: Director of Special Event

. Reading/Writing; I write when I feel inspired, usually by fashion

and the media, and am in the works of creating a blog to showcase

my talent.

COMPUTER SKILLS:

Proficient in the use of Microsoft Office Products, Photoshop and SQL,

trained in SAS, Java, HTML and MATLAB.

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