Customer Service Quality Control
Resume:
James Beasley
*** ********* ******* **** ~ Lucedale, MS 39452
abl78w@r.postjobfree.com
OBJECTIVE
Seeking a PC Technician or Help Desk Support position within a progressive organization that will use my current
education, certifications and career objectives to assist in information technology and computer networking
enhancements
EDUCATION
ITT Technical Institute, Mobile, AL Anticipated Graduation: December 2010
Associate of Science Degree, Information Technology-Computer Network Systems, Cumulative GPA: 3.80
Long’s Technical School, Mobile, AL
Completed: Microsoft A+ Certification
COMPUTER SKILLS AND ABILITIES
• Install, configure and maintain various Windows operating systems including 2000, XP, and NT
• Assemble personal computer systems including installation of motherboards, modems, sound/video cards,
network cards, CD drives, floppy disks, circuit boards, memory and related peripheral devices
• Possess a strong understanding of theories related to DOS, computer architecture, GUI and project planning
• Troubleshoot and replace faulty hardware including disk drives, network cards, hard drives and peripherals
• Utilize Microsoft Office and Internet applications including Word, Excel, PowerPoint, Access, Internet Explorer
and Outlook 2000
• Work with and understand DOS and Linux fundamentals
• Experience with Local Area Network; and in TCP/IP
• Possess in-depth knowledge of computer hardware and software installation and use complimented by
excellent communication and customer service skills
•
EMPLOYMENT HISTORY
PC Tech October 2000 – Present
Independent, Lucedale, MS
• Onsite installing, repairing, and troubleshooting
Administrative Center Specialist August 2008 – Present
FedEx Office, Mobile, AL
• And do maintain equipment and supplies, to include cleaning and repairing. Responsible for
Software/Hardware replacements and upgrades
• Reviews report requirements for accuracy and completeness
• Reviews and tracks training requirements, improving SOP compliance
• Assists with the cash management process
• Performs administrative duties related to incoming and outgoing written and electronic correspondence
• Responsible for receiving ordered supplies through ePro for the Center
• Tracks orders and compiles purchasing records to show documentation of items ordered and received
• Tracks transfers through FedEx Kinko’s Inventory Transfer System
• Reconciles purchasing cards to the statements and monitors duplicate billing and accurate pricing
• Reviews the Weekly Action Checklist (WAC) to ensure that all tasks are delegated and completed on schedule
• Assists with incoming phone calls and outgoing customer follow up calls
• May provide customer service, including researching customer problems, anticipating customer needs,
suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of
Supervision
James Beasley
140 Christian Country Lane ~ Lucedale, MS 39452
abl78w@r.postjobfree.com
Senior Technology Specialist August 2004 – August 2008
• Maintain in-center Local Area Network
• Troubleshoots equipment problems using procedures guide and tech Support solutions
• Takes preemptive action to prevent technical errors
• Troubleshoots customer problems using extensive knowledge of solutions and resources
• May provide customer service, including anticipating customer needs, suggesting alternatives and problem
solving
Production Coordinator September 1995 – August 2004
• Instructed new employees on how to operate the machines
• Logging in order jobs in the computer using a program called JetLite
• Quality control making sure orders are done right and on time
• Customer service making sure order was okay and they’re happy with the job
References Available Upon Request
Contact this candidate