Customer Service Administrative Assistant

Linda Cianci

** ******** ******

Howell, NJ *****

732-***-**** ********@*****.*** Cell: 732-***-****

SUMMARY

Dynamic Executive Secretary with proven success assisting executives and

boards and providing exceptional service. Key strengths in scheduling,

organizing and complex problem resolution. High energy troubleshooter who

goes the extra mile to organize a team and find an answer. Expertise

includes:

Handling confidential information Desktop Publishing

Team leadership Event planning

Executive Board meetings Bookkeeping

WORK HISTORY

NRG ENERGY, Princeton, NJ - Contracted 2010 - Present

IT Infrastructure Administrative Assistant

Assure that all IT Infrastructure invoices are paid correctly and in a

timely manner. Working with Maximo, a software program, as a router/fixer

for invoices, purchase orders and receiving.

. Resolving issues with invoices.

. Maintaining contract with vendors.

. Tracking down shipments and confirming returns.

. Creating spreadsheets for budgeting, accrual and reclass.

NORTHEAST REGION, Boy Scouts of America, Jamesburg, NJ 2000 - 2009

Executive Secretary

Executive Secretary to the Regional Director in charge of 68 councils in

the Northeast, 750 employees and representative to the Executive Board of

50 members. Initiated correspondence in support of the Regional Director as

well as scheduled appointments, maintained calendar and executed travel

arrangements.

. Designed and created regional publications - The Journey, Northeaster,

Annual Report and Annual Recognition Booklet.

. Maintained up-to-date regional board roster and support material for the

Nominating Committee.

. Planned regional board functions to maximize decision making capabilities

for the region.

. Assisted in bookkeeping responsibilities for 30 accounts. Processed

monthly expense reports reflecting supporting documents and account

codes.

. Prepared and maintained records, reports, presentations and follow-up

files.

. Trained all support staff on office software programs and recognized as

the point person for inquiries.

PRUDENTIAL REAL ESTATE, Howell, NJ 1997 - 2000

Realtor

Successfully guided homebuyers and sellers through the sale and purchase of

properties. Established positive flow of communication with other agents,

buyers and sellers, mortgage officers, title personnel and attorneys

involved in the home buying and selling process.

. Generated lists of properties that were compatible with buyers' needs and

financial resources.

. Presented purchase offers to sellers for consideration.

. Negotiated contracts on behalf of clients.

. Coordinated property closings, overseeing signing of documents and

disbursement of funds.

Linda Cianci Page Two

NATIONAL STATE BANK, Spring Lake Heights, NJ 1995 - 1997

Head Teller

Supervised 3 tellers. Controlled cash in tellers' drawers and prepared a

daily cash report for general ledger. Supervised accounting transactions

and reconciliation tasks.

. Trained and supervised new hires to accelerate performance and improve

customer service.

. Provided account status data and handled phone inquiries.

. Informed customers of various bank products and promotions to increase

sales for branch.

UNITED COUNTY SAVINGS BANK, Lincroft, NJ 1991 - 1995

Teller

Provided customer service for account transactions and phone inquiries.

EDUCATION

Diploma, Susan E. Wagner High School, Staten Island, NY, 1975

Peopleware Software Training, Fairfax, VA, 2001

DDP Training Center, Freehold, NJ, 2003

COMPUTER SKILLS

Extensive Internet knowledge and Proficient in Microsoft PowerPoint

experience Word

Excel Access Publisher

Quark 5.0 QuickBooks Outlook

CLUBS AND ORGANIZATIONS

Girl Scout Leader

Sunday School Teacher

Parent Teacher Organization

AWARDS AND HONORS

Teller of the Year Award; 3 consecutive years

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