Customer Service Project

PATRICK TINES

*** ********* ***** ~ Lincoln, Nebraska 68510 ~ 402-***-**** ~

********@**********.***

BUSINESS SYSTEMS ANALYST PROFESSIONAL

Well-respected liaison leader who builds team relationships between project

stakeholders and other expert personnel. Proven ability to understand

business needs and implement complex processes. Strong professional

contributor to project teams with blend of business and technical analysis

experience.

Strengths include:

Process Efficiencies Customer Focus Interpersonal Skills

Requirement Gathering Knowledge Management Functional

Documentation

Team Oriented Gap & Cost Analysis Problem Resolution

Project Management Annuity & Life Products MS Word, Excel & Access

PROFESSIONAL EXPERIENCE

Dell Perot Systems, Lincoln, Nebraska 2003

- 2010

Insurance Administration and Information Technology Services

Business Systems Analyst

. Liaison leader successfully coordinated 7 diverse, cross-functional

teams, resulting 750+ client data fields processed daily.

. Organized a reinsurance weekly extract / monthly upload process

integrating a user interface system. Solution saved client $75,000+.

. Gathered requirements and authored flowcharts, data map and functional

specification that launched death claim application process. Critical

client payment data is transmitted daily.

. Team-oriented problem solver assisted architect, quality control,

conversion reconciliation and development teams. Identified gaps,

problems and recommended workable solutions. Exceeded customer delivery

expectations.

. Proficient multi-task and disciplined professional managing multiple

projects in challenging situations. Initiated project identifying system

data support for 25+ files. Achieved modifications supporting client

requirements.

. Trained over 20 business analysts on file conversions using advanced

specifications and macros. Reduced conversion time of 25+ extract layouts

by 50%.

Experian, Lincoln, Nebraska

1988 - 2003

Direct Marketing and Information Technology Services

Senior Software Developer (2000 - 2003)

IT Technical Specialist (1995 - 2000)

Senior Application Programmer (1992 - 1995)

Application Programmer (1988 - 1992)

. Developed and tested multi-faceted business process compared over 500+

data fields between corporate mainframe and relational data. Reported

matches, percentage differences and detected red flag benchmarks.

. Partnered with internal team to redesign weekly corporate application

file. Developed, implemented and tested 17 programs, resulting in over

$15,000 weekly savings.

. Redesigned system accepting 10+ unique data input files and freed staff

from data verification. Exceeded quality address data standards and

reduced cycle from 2 weeks to 1 week.

PATRICK TINES 402-***-****)

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ADDITIONAL EXPERIENCE

Non-profit organization, Lincoln, Nebraska

2006 - present

. Volunteer treasurer of $80,000+ annual operating budget. Created Excel

spreadsheet that manages monthly income / expenses and annual summary

report.

Knights of Columbus, Lincoln, Nebraska

2010

. Coordinated 44 volunteers on successful fund drive raising over $1,800

for local citizens with intellectual disabilities.

YMCA Sports, Lincoln, Nebraska

2007 - present

. Volunteer flag football and soccer coach.

TECHNICAL SKILLS

Software / Programming experience: Proficient daily experience on Microsoft

Word, Outlook and Excel. Work experience with Microsoft Access, Visio

flowcharting, Power Point, Assembler, Easytrieve Plus, COBOL, C, Pro C,

SQL, PL/SQL, Oracle 8i, Syncsort, VSAM, IDCAMS, JCL, CICS, Xpediter,

Natural, Adabas, ISPF/PDF, TSO, Connect/Direct, XML, CMS.

Operating systems: Microsoft Windows Professional, UNIX, IBM OS/MVS 390.

EDUCATION

Bachelor of Science, Computer Science, College of Engineering

University of Nebraska-Lincoln

PROFESSIONAL DEVELOPMENT

Lincoln Independent Business Association ~ over 1,200 members

Life Office Management Association (LOMA) Designations

. Associate, Life Management Institute (ALMI)

. Associate, Customer Service (ACS)

Contact this candidate