Project Management
Resume:
Debora A. Cox
Royal Palm Beach, Florida 33411
**********@*****.***
summary
A hard-working and reliable information technology professional with
broad based experience in banking and manufacturing. Maintains smooth
operations within an organization, leveraging an expansive skill set
to meet internal requirements and customer needs. Collaborates with a
wide range of personnel to optimize the key processes of an
enterprise, delivering outstanding results and quality performance.
experience
TBC Corporation, Juno Beach, Florida 2008-Present
Information Technology Lead Support Services
Lead for LANDesk and Expense Watch applications. Provides local and remote
desktop support for corporate headquarters and over nine hundred remote
locations. Provides quick resolution for hardware, software and point of
sales issues. Troubleshoots network connectivity, network printing and user
access issues. Oversees incoming help desk incidents within a LANDesk
environment, closing and reassigning incidents when necessary.
Fidelity Federal Bank & Trust, West Palm Beach, Florida 1998-2007
Information Technology Project Manager, Assistant Vice President, 2005-2007
Directed information technology management of multiple projects. Held
accountability for on-time completion, adherence to budget, and customer
specified levels of quality. Coordinated communication and project
structure between users of information technology, other support
departments, and third party vendors. Provided updated project
documentation quarterly for presentation to management of information
systems committee.
Installed and configured new branch locations. Resolved operational issues
upon branch opening. Worked closely with department managers and reviewed
applications. Researched and presented software for department
improvements at technology steering committee quarterly meetings. Updated
information technology policy and procedure manuals, incorporating new
requirements.
Information Systems Client Services Supervisor, 2003-2005
Monitored and coordinated service calls, including assigning, reassigning,
reviewing, and escalating calls to ensure highest quality of service.
Managed installation, maintenance, repair, and security of networks and
information systems. Oversaw branch projects, including new software and
equipment testing. Held responsibility for helpdesk staff and information
system technicians.
System Analyst, 1998-2003
Oversaw installation, maintenance, and troubleshooting of components within
Palm Beach, Martin, and Saint Lucie counties. Installed, upgraded, and
troubleshot servers, workstations, as well as associated equipment in
Novell Netware platform. Held responsibility for configuring servers and
setting up new branch locations.
Philips, Jupiter, Florida
Senior Technical Support, 1986-1998
Installed, maintained, and troubleshot components within nationwide area
network. Held responsibility for installing, upgrading, and
troubleshooting servers, workstations and communications in Novell Netware
platform. Oversaw on site sales office installations located nationwide
and provided technical support. Cut costs by building work stations and
laptops from spare parts.
Professional Development
Project Cost Management, Project Management Institute, 2006
CompuMaster Project Management for Information Technology,
CompuMaster, 2006
Project Dynamics, Project Management Institute, 2006
Project Human Resource Management, Project Management Institute, 2006
Project Quality Management, Project Management Institute, 2006
Introduction to Project Management: Methods and Mechanics, Skill Path,
2006
Project Management Essentials, Project Management Institute, 2006
Excelling as a First-time Manager or Supervisor, Skill Path
Successful Public Speaking, Dale Carnegie, 2003
Dealing Effectively with Unacceptable Employee Behavior, Skill Path,
2003
Step-Up to Leadership, Dale Carnegie, 2003
Managing Performance and Productivity, Florida Atlantic University,
2003
Novell Netware 5.0 Administration, New Horizons, 2000
Keyes Supervision for Women
Keyes Methods of Supervision
IBM Seminars, IBM, 1996
affiliations
Project Management Institute, 2006-2008
Bank Committee Memberships
Technology Steering Committee
Compliance Committee
ATM Selection and Evaluation Committee
Business Recovery Oversight Committee
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