Project Management
Resume:
Kathleen Alden
San Francisco Bay Area
*******@*******.***
Summary:
. Eight years experience as Business Analyst in Professional Services
. Excellent communication and interpersonal skills in client facing role
. Strong ability to work independently or as team player in group
. Ability to travel without restriction
Education:
. California State University, Chico, Bachelor of Arts; English
Honors
. University of California, Irvine, Legal Assistantship Program
(Paralegal)
. Project Management Certification (in process)
Current Position:
Contract
2010-Present
Business Analyst
. Currently consulting as part of a BASEL II compliance/credit risk
management team
. Responsible for leading "life of loan" workflow documentation sessions
with Bank SME's and senior officers for all lines of business in
commercial banking division
. Coordinate general process improvement project with additional
departmental managers
. Analyze policies, procedures and business processes; recommend changes
. Provide project management oversight for special business process
improvement projects
. Responsible for providing analytical and project support
Experience:
ICLP Channel Marketing
2008-2009
Business Analyst
. Drove high level requirements gathering in all global regions (North
America, Brazil, Singapore, Shanghai, London) using interviews,
document analysis, business process descriptions, use cases, tasks and
workflow analysis.
. Critically evaluated information gathered from multiple sources,
reconciled conflicts, decomposed high-level information into detailed
Business Requirements artifact
. Proactively communicated and collaborated remotely and face to face
with overseas (London and Mumbai) developers to analyze information
needs and write functional requirements
. Collaborated on, documented and delivered additional artifacts as
needed including: Gap Analysis,( Microstrategy) Report Specifications,
Data Migration, Traceability Matrix
. Liaison between the global client business units and global internal
technology team
. Managed client relationship at local level
. Collaborated in design and creation of micro-website including content
management and wireframe builds with development teams in London and
Amsterdam
MDA/MindBox
LOS Design and Implementation
2005- 2007
Business Analyst
. Implementation consultant on projects for rules based, MSSQLServer
automated decisioning engines
. Project lead on domain analysis
. Led collaborative drive to determine client's business processes,
needs, rules and business requirements
. Communication liaison between client and IT developers with ability to
streamline communication process between client SME's and MindBox
development team
. Created and maintained standard project documentation (Business
Requirements, Knowledge Modeling Document, Gap Analysis, Functional
Specifications)
. Provided data mapping, including interface data mapping, documented
workflows
. Provided project milestone presentations to executive client
management
. Interfaced with all levels of client management and chaired review
sessions/discussions as needed for strategic planning and project
deliverables
. Assisted in Unit Testing, Integration Testing and guided client's User
Acceptance Testing
First Capital LLC
Lending Operations/LOS Implementation
2004-
2005
Business Analyst/ Project Lead-Operations
. Identified business operation requirements from business users and
business units
. Assessed and analyzed workflow processes
. Decomposed client business rules and requirements into rules for new
automated decision engine
. Participated in and provided analysis of design meetings
. Identified risk issues impacting implementation timeline, recommended
solutions
. Liaison between client and vendors to ensure smooth data conversion
integration between legacy system and new system
Alltel Information Services
LOS/Lending Operations
1999-2002
Business Analyst
. Assisted in identifying client business requirements, provided
functional gap analysis, workflow analysis, determined customization
needs
. Communication liaison between implementation, client, management and
product development
. Provided assistance to troubleshoot, determine validity of product non
conformance issues, recommend solution, assist in code correction
issues
. Mapped client forms, tested/validated new forms, created custom form
templates
. Assisted in client/user training, upgraded training documentation
. Provided post roll out product support to clients
. Developed workflows and process modeling using VISIO
. Maintained communications documentation for internal and external
associates
. Provided QA integration testing; creation and execution of technical
test plans, testing of new product releases
Skills:
Proficient in Microsoft Word, Excel, Power Point, Publisher, Share Point,
VISIO and Adobe Acrobat,
Supervisory and Management training
Contact this candidate