Quality Assurance Software

Rebecca Zaraya Mobile: 954-***-****

***** ******* ***** ******, *****: abl73w@r.postjobfree.com

Boynton Beach, FL 33436 Home: 561-***-****

Experienced in Information Technology; Utilities; Financial Industry; Travel Industry; Insurance; Manufacturing; 3rd Party Software

Development; Systems Applications Development, Medical Information Systems, Human Resources, etc. United States Citizen.

TECHNICAL HIGHLIGHT EXPERIENCE

• UNIX, SCO, VI Editor, HP-UX9000x, SUN/OS Solaris 2.5x, Apple, Macintosh, MS/SQL2000/2005

• Windows 3.x, 95, 97 NT3.5/4.0 Server, Windows ME, XP, Vista Ultra, VPN, FTP

• Novell 3.x, DOS, VMS/Digital VAX, JES2, AS400/Q Shell Interpreter, Risc6000, MS Outlook, MS-Exchange

APPLICATIONS:

Financial Industry:

Platinum, Skyline, Great Plains Accounting Software, QuickBooks, Peachtree, Mass 90, 200, Timberline, PeopleSoft

HR/AP/AR, GL, Purchasing, TurboTax, (Clarify, Goldmine), Oracle, Informix, Sybase; Crystal Reporting-eBusiness

Solutions/Management; ecommerce, Visio 50b, PeopleSoft HR Module, Lawson Software Financials.

Quality Assurance-Application Testing:

PVCS Manager 6.5, MapInfo Professional v6.0, Borland’s StarTeam 2005, SQA Robot; Support Magic defect tools, Web

Browser Interface Testing, Automated Testing Tools: Borland’s SilkTest, AutoTester, Mercury WinRunner, TestDirector,

LoadRunner, Compuware, (TestPartner, QA Center); Seapine Testing Software (QA Wizard, TestTrack Pro); Automated QA

Software (TestComplete 4.0); Empirix Software (e-Tools), Borland’s Visual SourceSafe (VSS) Report Queries generated

through Access Database, Adobe Acrobat 7.0 Professional, Data Extraction from UNIX to MS DOS.

Web Interface & Other Software Development – Technical Writer Documentation Specialist/Proposal Writer:

HTML, DHTML, Adobe Macromedia, FrameMaker 7.2, Sungard Banner Student Finance Software, IBM Cognos 8 BI

Version 8.3, Adobe PDF, Java Scripting, C++, VB4, ERP, B2B, B2C, Remote LAN Access, Network E-mail programs,

Network integrated applications, TCP/IP, IPX/SPX, NIS, JCL, CICS, VPN (Virtual Private Networking), Microsoft Dynamics

CRM 3.0, SNMP (Simple Network Management Protocol); LAN (Local Area Networks); Network Management; FTP, MS

Outlook, MSExchange, Goto Meeting,

CustomWare System Integration

1981-2007

• Quality Assurance Analyst – Implementing a Quality Assurance Division for a company in the banking/mortgage industry.

Researching QA Software Tools that will integrate with 3rd party applications running in a Microsoft Windows Environment

using MySQL, SQL Server 2003/2005. Borland’s Star Team 2005, Source Repository and other in house and 3rd party

developed applications. Creating Test Cases and Test Scripts from Business Unit Requirements. Working with the Business

Unit for value assessment results. Quantifying the automated software for the IT development division. Tools: WinRunner,

TestDirector, LoadRunner. 3rd Party in-house applications development conducted through manual testing.

• Lawson Software, Atlanta, GA District - UNIX Technical Consultant/Trainer/Tester

• Work with Lawson Software LID, Technical Foundations, Systems Administration, Database Administration modules. Lawson

Human Resources, Financials, Supply Chain, Procurement.

• Installation of Medical Applications at Hospital sites.

• Travel to client sites. Install Lawson Software Client/Server on UNIX platforms, IBM6000/AIX, HP/UX ver. 11, SUN/OS,

WindowsNT-4.0, 2000.

• Tested new installation of COBOL compiled to run LID on the client/server.

• Train corporate clients at Lawson Company training centers and client company locations on implementation fundamentals and

utilization of the software. Connectivity to RDBM’s as Oracle, Informix, Sybase, etc. Email Lotus Notes, Outlook, UUCP,

SMTP, FTP/TCP/IP, Web Intranet/Internet, HTML, SEA, ERP, E-Business Solutions/Management, E-Commerce.

• Sun-Trust Ft. Lauderdale, FL - QA Testing/Business Analyst Consultant

• Testing on Client/Server banking software, for Y2K, new and modified financial applications using WinRunner, TestDirector,

LoadRunner. Writing and modifying Test scripts along with generating and closing out defects.

• Responsible for signing off completed application once approved by me. Printed tested report findings of modules to client.

Checking the functionality of 3rd party software in-house developed for Mortgage division, Legal department, and help desk

support applications.

• Working directly with programmers and banking managers. Operating system used Windows NT4.0. Great Plains gain partner,

and help desk support.

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Technical Writer Updates 4-2010

Rebecca Zaraya Mobile: 954-***-****

12814 Hampton Lakes Circle, email: abl73w@r.postjobfree.com

Boynton Beach, FL 33436 Home: 561-***-****

• Call Center Operations/Management – Supervised 15 site acquisition, resolve employee relation issues, ongoing performance

feedback and side-by-side training/mentoring. Train on computer, advanced experience with MS desktop applications with

emphasis on Access and Excel. Extremely organized, high levels of initiative, drive and self motivation.

• Testing software to analyze client-server and web based architecture.

• Software tools that integrate with third party test automation applications.

• Launch test configurations on-demand via a self-service portal all without burdening IT

• Tools easily consolidate test infrastructure and provision test configurations on-demand to support both manual and automated

functional, configuration, and regression testing.

• Involved in the decision of purchasing automated testing software: Empirix, Seapine, Mercury, Automated QA and Compuware.

Financial Highlights: Head Teller, Floating Teller, Drive-In Teller, Back-End Verifier, New Accounts Representative, Customer

Service, Mortgage Loan Processor, Investment Advisor, Accounts Payable Coder

1968 - 1981

• Accounts Payable, Accounts Receivables, General Ledger, Chart of Accounts, Coding, Invoicing, Purchasing, IBM, NCR/279.

• Teller Customer Service drive-in: handling window payments, deposits, cash withdrawals, money orders, bank checks

• Back room verifier of daily funds, disbursements of teller cash, verifier of teller cash drawers, balancing daily closeouts

• Assisting customers in new accounts, checking and savings, selling and educating of new products

• Informing customers of KEOGHs, IRA’s Money Markets, various financial packages, interest rates

• Proven track record with experience in relationship management and the ability to cross sell face to face or by phone.

• Ability to determine and analyze small business and customer needs to match products and services accordingly.

• Mortgage Loan Processor – at ARC Mortgage Company, Union Savings Bank, Atlantic Savings & Loan. Gathering information

about applicant applying for mortgage loans, checking with credit bureaus.

• Liaison between bank, mortgage company and applicant

• Report generation (Crystal software)

• Working with government loans, Conventional, FHA, Fannie Mae, equity loans and other areas pertinent to developing the

entire package submitted for loan approval to underwriters.

• Explaining interest rates, equity loans, defining priorities and goals.

VOLUNTEER ORGANIZATIONS

St. Jude’s Children’s Hospital

Arthritis Foundation – Advocate/Ambassador

VITAS – Certified Hospice Volunteer with certified Pet Pals

EDUCATION

City College, New York

Communications/Business (AA)

Broward Community College

Call Center Operations Management, Data Processing, Computers/Applications, Programming

Institute of Financial Education, Chicago, IL

Customer Relations

Atlantic Vocational Technical School

Certificate Medical Office Procedures, Terminology/Transcription

Prospect Hall Computer College

Computer Programming Applications

Institute of Children’s Literature, MA

Writer’s guild correspondent children’s books

Center of Excellence (Lawson) University

Time Management Training, Customer Relations, Train the –Trainer

Certificate of ISO-9001

Microsoft Dynamics CRM Certification

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Technical Writer Updates 4-2010

Rebecca Zaraya Mobile: 954-***-****

12814 Hampton Lakes Circle, email: abl73w@r.postjobfree.com

Boynton Beach, FL 33436 Home: 561-***-****

Gramm-Leach Bliley Act Certificate

3

Technical Writer Updates 4-2010

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