Project Manager Customer Service

Objective

Seeking a leadership position to make a strong contribution towards

organization goals of customer satisfaction and high standards of quality.

I am a highly skilled and successful operations supervisor with extensive

experience in motivation, coaching and mentoring teams. Major strengths

include:

Mentoring Interpersonal skills Time management

supervisors skills

Employee development Organization skills Analytical skills

Continuous Training in SPC Attention to detail

improvement

EPIC INTERNATIONAL, INC., ASHLAND,VA 2009 - Present

Project Coordinator

Customer service, adapting waste water and storm water equipment to

customer specifications. Prepared pricing and quote for customer requests.

Accounts Receivables, filing Payable invoices.

. Inspect equipment installations and generated formal report to the

Contractor's Project Manager

. Developed training material and trained facility personnel after

equipment installation

. Pull information for Project submittals and answer submittal questions

by Project engineer

. Prepare Operation and Maintenance manuals specific to project

. Structured past project files for quick information reference

. Preformed receiving and shipping products to customers

QIMONDA NA, SANDSTON, VA 1999 - 2009

Manufacturing Supervisor - Semiconductor Fab - Etch 2004 -

2009

Coached and led a 15-20 associates in manufacturing team for processing of

high volume memory products. Structured training and cross-training

equipment certification for depth and flexibility. Monitored associate

timesheets, training, development, and discipline. Coordinated with

maintenance teams for tool issues.

. Developed and coached six associates to obtain career promotions

. Monitor and updated associate internal training plans of required

courses

. Drove KPIs for cycle time and tool efficiency

o Improved Real Time Dispatch (RTD) compliance 89% to 96%,

bettering the line performance and balance to support just-in-

time (JIT) delivery.

o Led project team to target "Idle w/WIP" decrease from 12% to 6%

o Successful strategy running shared processes on single tool set

o Decreased audit violations from 14 to 0 through education on

proper protocol

Shift Manager - Probe, Assembly-Test and Module 2000 - 2004

Managed shift of 3 supervisors and 80 associates supporting the processing

of silicon wafers, memory chips and modules.

. Development and mentoring staff

o Developed and implemented supervisor training manual

o Mentored and coached supervisors on human resource issues

. Point of contact to ensure line balance

o Monitored processing flows to meet individual line item weekly

goal

o Updated lot priority daily

. Line control improvement project management

o Created priority lot escalation procedure specification

o Created format and facilitated weekly focus meeting for staff

o Created Promis lot flows (MES control program)

Manufacturing Supervisor-Module Line 1999 - 2000

Managed 18 associates in manufacturing teams for processing and testing of

memory modules.

. Planned and organized module flow on second shift start up

. Structured training and cross-training for depth and flexibility

. Prepared written reports for management and on-coming shift

PHILIPS SEMICONDUCTOR, ALBUQUERQUE, NM 1986 - 1999

Manufacturing Supervisor - Semiconductor Fab - Etch/Litho

Managed 20-40 associates in manufacturing teams processing high volume,

multiple device semiconductor product line.

. Analyzed line for daily strategy utilizing both verbal and on-line

informational tools. Made adjustments in resources to address and

solve issues.

. Reported on Key Process Indicators (KPI) such as cycle time, yield and

throughput to staff managers in daily production meeting format

. Participated on quality improvement team to improve yield and

throughput on metal etch process

UTC-MOSTEK, CARROLLTON, TX 1984 - 1986

Manufacturing Supervisor - Semiconductor Fab - Etch/Films/Implant

Managed 40 associates manufacturing team for processing of high volume

memory product line.

Education:

BA-Management, University of Texas (Permian Basin), Odessa, TX

Continuing Education:

Leadership Academy, Supervisor Team Building, Process Overview, Policies

and procedures

Personal:

MS Office literate, home projects, volunteer Habitat for Humanity, mission

projects though church, golf and softball.

Contact this candidate