Customer Service Assistant
Resume:
Cassandra MacGregor **** Deerwood LN SW, Atlanta, GA 30331
*********@*****.***
Objective: To pursue a career in customer service and community service.
Education: Eastern Michigan University Ypsilanti, MI
Bachelor of Science 9/03 to 12/07
Major: Language Arts / Minor: Creative and Dramatic Arts
Walden University
Baltimore, MD
Masters of Education
03/09 to 06/10
Concentration: Curriculum, Instruction, and Assessment
Experience:
Lithia Springs Elementary School Lithia Springs, GA
5th Grade Teacher 7/08-6/10
To provide instruction for 5th grade students in all content areas.
Create lesson plans in all subject areas based on the Georgia
Performance Standards using the Scope and Sequence provided
by Douglas County School System. Provide support for students
with interpersonal needs as well as external elements.
Prepare students for middle school. Participate in school
meetings and extracurricular programs. Monitor all students
for continual success.
TGIFriday's Atlanta, GA
Server 6/09-10-09
Provided customers with service for hospitality needs. Provide
assistance to cohorts and administration for duties related
to maintaining the business, cleaning, and providing quality
dining experience to customers.
Detroit Merit Charter Academy (NHA) Detroit, MI
Language Arts Teacher 1/08-6/08
Gave instruction to 8th grade students. Created lesson plans, read
novels, attended professional development meetings, committee
and staff meetings. Used intervention strategies for MEAP
planning/assessment and NWEA testing. Prepared students for
high school and college. Gave workshops, conducted small
group activities and peer-to-peer teaching. Monitored and
maintained success for all students.
Bob Evans Restaurant Ypsilanti, MI
Waitress 05/07 to 08/07
Served guests and offered assistance to cohorts. Took guests orders
and provided aid to fulfill their needs to dine. Completed
tasks of cleaning food preparation areas, restocking items
and other minor duties in the business.
Eastern Michigan University-Student Judicial Services Ypsilanti, MI
Student Assistant 08/05 to 05/07
Help director and assistant director with conferences and
meetings. Completed clerical work of answering phones,
organizing files, managing office and assisting students with
paying fines, making appointments and services offered by the
university.
Eastern Michigan University- The Holman Learning Center Ypsilanti, MI
Resident Advisor- KingChavezPark/SummerIncentiveProgram
4/05 to 8/05
Service students in transition from different levels of education.
Live in resident halls with students as counselor, guided
them around campus and offer support in classes. Held
seminars regarding growth and leadership. Offered support in
mentoring program.
Eastern Michigan University- Center for Multicultural Affairs
Ypsilanti, MI
Student Assistant 09/03 to 04/05
Focused on providing activities for diverse students at EMU.
Assistant graduate student director in planning events for
diverse students, meetings and speaking engagements.
Completed task around the office such as calendar of events,
checking out resources for students and answering questions
via phone, email and office visits. Began work with the
Community Creed Task Force and co-chair.
McDonald's Restaurant Detroit, MI
Cashier 4/01 to 08/03
Serviced guests by taking orders via front counter and drive
thru. Completed food preparation in grill area for servers
and runners to give to customers by making sandwiches and
other menu items. Responsible for restocking areas of use for
cups, utensils, condiments and other areas.
Extracurricular Activities:
. Women of Proverbs 31- 10/2003-12/2006- President, vice
president. To cater to organization and fulfill the needs
of the woman serviced. Group size varied, on average 15-20
women.
. Community Creed Task Force- 6/2004- 12/2006- Co-chair. To
bring a sense of community to the campus and embrace
diversity. Create a document that represents unity and
celebrates diversity.
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