Customer Management

Charles E. Dowdell

**** **** ***. ( Huntsville, Al. ( 256-***-**** (

**********@*****.***

Targeting Entry-Level Positions

Offering a strong academic background in IT combined with excellent

internship experience.

Consistently recognized for technical troubleshooting skills used to

rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team

and self-directed settings; and proficient in a range of computer systems,

languages, tools and testing methodologies.

Education

VIRGINIA COLLEGE - Birmingham, AL., Degree expected 12/04

A.S. in Network Engineering ( GPA: 3.5/4.0

Technology Summary

Certifica CompTIA A+, Firetide Mesh Certified, Onssi Camera Certified, I-Pro

tions: Technican Certified

Systems: Windows 9X/NT/2000/XP/2K3/Vista,

Languages Visual Basic, C++

:

Software: MS Project, MS Visio, MS Office, MS Outlook, Cisco Terminal Service

Experience

LSI Research Inc. - Huntsville, AL.

Computer/Network Technican, (2006 to Present) Built, maintained, and

repaired computer systems to improve speed, reliability, and

efficiency of operation. Installed, configured, and updated server-

based applications, for Server 2003. Comfortable employing server

utilities like Computer management, group policy editor, regedit,

Domain Name Services etc, Setup & Configured MS Outlook. I am

responsible for management, monitoring, the customer's data and

network infrastructure. Provide tier support, troubleshoot and resolve

LAN and WAN routers, antivirus & firewall solutions. Also configure

protocols, routing & Remote Access, gateways, VPN, VNC, Terminal

Services and PCAnywhere and interfaces per customer request. Assist

with pro-active monthly trend analysis reports of customer accounts.

The reports include Handled Ghost imaging, hardware and software

inventory, and backup/recovery, files system partitioning.

Utility Meter Service.- Birmingham, AL

Meter Technican, (2005 to 2006) Provide effective technical Quality

support to customer. Work with engineers, technicians, supervisors, in

the installation of wireless electrical utility meters.

Troubleshooting and meter testing of electrical circuits on customer

homes and business. Input and activated wireless meter with a high-

tech wireless handheld device.

Maytag Store.- Hoover, AL

Delivery Supervisor, (2003 to 2004) Organizes work scheduling of

shipping and preparation of home appliances. Provide Quality support

to customers and assembly operations. Work with floor personnel in

the organization of Floor display and services to the customers in a

neat and orderly manner.

SCI Inc.- Huntsville, AL

Assembly/Test Technican, (1997 to 1998) Provide effective technical

Quality support to top assembly operations. Working with engineers,

technicians, supervisors, and floor personnel. Organizes work area and

maintains in a neat and orderly manner Internal communication with

assembly, shipping, scheduling, and testing.

Selected Contributions:

Exceeded issue-resolution targets and achieved exemplary customer

satisfaction.

Handled technical/mission-critical calls daily and consistently met high

service standards.

Self-starter with the ability to adapt to change and work under pressure.

Excellent communication and interpersonal skills used to interface with

Customers, team members and senior management

. The ability to work effectively without supervision.

Available for Relocation & Travel

Contact this candidate