Manager Engineer

Tyler Regas

***** *** *******, ***. *, Mission Viejo, CA. 92691

EMAIL *****.*****@********.*** LINKEDIN

http://www.linkedin.com/in/tylerregas

Tel 949-***-**** Fax 866-***-****

Experience

. Consultant, ManagedNet Inc. - Garden grove, CA. - 7/25/2009 - Current

ManagedNet Inc. is a small consultancy in Northern Orange County that has

been serving a small core of clients (339 workstations, 34 servers) for

many years. My current role is providing full operational support for most

clients while I also develop systems, operational plans, and documentation

for a wide range of technologies, both internally and for our clients. More

specifically we have been working in the areas of virtualization (primarily

VMware ESXi and Microsoft's Hyper-V) and numerous aspects of utilizing

virtualization from server technology to deployments in zero-client

environments (i.e., Pano Systems), local and remote hosting of services,

local and remote backup and disaster recovery, distributed management

tools, remote management, service, and support, and publishing

opportunities.

Most recently I am developing the framework, based on WordPress 3.0, of a

trio of websites specifically designed to service the Managed Services

industry. The sites are designed to incorporate internally developed

material, targeted guides and information for MSPs and those seeking MSPs,

aggregate news sources from around the world, and bring social networking

tools to this market. Projections based on conservative estimates indicate

that it could be generating upwards of $100,000 per year in advertising

revenue by late 2011.

Tools/Systems: Kaseya, ConnectWise, Drobo (iSCSI and NFS storage for

VMware), Bomgar secure remote support appliance for desktops and mobile

devices, Windows Server editions with a focus on 2003 R2 through 2008 R2

and associated technologies, Windows 7 Professional/Ultimate since mid-

2009, Mac OS X desktop and server versions through 10.5.x, BES Express 5,

SonicWALL, Fortinet, VMware ESXi 4.x and associated vSphere client and

remote management tools, including Workstation and Fusion, familiarity with

creation, migration, and management of virtual machine containers,

including live P2V.

. Helpdesk Manager, Generation IX - Los Angeles, CA. - 9/2007 - 11/2008

Generation IX (9) is a West Los Angeles consultancy with a staff of 20

serving 30+ clients with over 1,000 workstations and servers in aggregate.

Spearheaded migration from traditional consultancy to a managed service

provider. Was charged with installing and managing ConnectWise PSA, Kaseya

MSP servers, and Bomgar remote support appliance. Managed team of three

service desk engineers and one assistant managed services engineer. Managed

contracts with all clients. Managed service and project tickets.

Coordinated CRM with sales team. Managed all monitoring, backups,

antivirus, and patch management systems. Co-managed field engineer resource

scheduling with Engineer Manager. Remotely managed Windows AD and Mac OS X

OD environments. Provided Tier-III escalation resolutions.

Tools/Systems: Kaseya, ConnectWise, Autotask, Windows 2000 Server, Windows

Server 2003, Windows Server 2003 R2, Windows Server 2008, Mac OS X 10.3,

Mac OS X 10.4, Mac OS X 10.5 workstation and Mac OS X Server, Active

Directory, Open Directory, Exchange 2003, Exchange 2007, BlackBerry

Enterprise Server, HP ProCurve, Aruba wireless, SonicWALL, Cisco PIX,

Fortinet, Bomgar, ARD, RDP, RealVNC Enterprise, VMware ESX, VMware ESXi,

VMware Fusion for Mac, XenServer, Parallels Mac, BackupExec 10, BackupExec

11, BackupExec 12.

. Senior Consultant, Robert Half Technology - 2/2006 - 8/2007

Worked under contract with Robert Half during this period at the following

corporations:

Senior Operations Analyst, US RE:SOURCES - Torrance, CA.

IT arm for Publicis Groupe operations in the US. Tapped for cross-

platform experience to integrate service delivery operations at

Saatchi & Saatchi LA. Designated handheld devices SME for Southern

California Region. Designated Blackberry Services Administrator for

Western Region. Provided user management and desktop support to 400+

users at SSLA offices, collaborating with a team of two others.

Rebuilt and reconfigured system imaging backbone. Managed FileWave

patch management system. Supported 100+ users at Starcom LA as sole on-

site support.

Tools/Systems: Novell ConsoleOne, Remedy Magic, HP OpenView Service

Desk, Windows 2000 Server, Windows Server 2003, Mac OS X 10.3, Mac OS

X 10.4 workstation and Mac OS X Server, Active Directory, Exchange

2000, Exchange 2003, BlackBerry Enterprise Server, ARD, RDP, RealVNC

Enterprise, FileWave, Lotus Notes, Novell GroupWise, Backup Exec 9,

BackupExec 10.

Senior Consultant, Cemex - Los Angeles, CA.

Cemex is the third largest cement manufacturer in the world. Acted as

team leader for workstation upgrade project throughout Southern

California. Coordinated with Houston IT team to organize and receive

shipments of imaged machines and other hardware. Organized team based

on client needs. Created deployment schedule to meet the needs of

clients and team members. Mitigated issues. Prepared daily reports for

Houston team and RHT.

Tools/Systems: Lotus Notes, Office 2003, inventory management,

resource management and scheduling.

Senior Consultant, Pepperdine - Los Angeles, CA.

Pepperdine University, West Los Angeles Campus located in Westchester.

Charged with assessing the network, defining baseline operating system

requirements, preparing documentation, and training IT staff on how to

integrate Mac OS X clients into the Windows AD domain from the Malibu

Campus. Specified need for, installed, and configured Mac OS X OD

Master server for local client management functions.

Tools/Systems: Windows 2000 Server, Windows Server 2003, Mac OS X

10.3, Mac OS X 10.4 workstation and Mac OS X Server, Active Directory,

Open Directory, ARD, RDP, RealVNC Enterprise.

. IT Manager, DISCover Gaming - Long Beach, CA. - 2003 - 2006

DISCover was a developer of video game management and downloadable game

content software for Windows Media Center systems. Provided end-to-end

technical support and IT services management for entire company. Defined,

designed, ordered, and deployed new server systems to meet needs of growing

company. Worked directly with vendors and service providers to acquire and

support systems. Designed and deployed co-located managed database servers

at Irvine data center. Managed all software licenses, standardized asset

management system using FileMaker Pro, remained on-call 24/7.

Tools/Systems: Mantis issue tracking system, EventSentry monitoring,

Windows 2000 Server, Windows Server 2003, Mac OS X 10.3 workstation, Mac OS

X Server, Active Directory, Exchange 2003, Fortinet, ARD, RDP, RealVNC

Enterprise, TapeWare 7, Dell tape libraries, hosted VoIP, MySQL.

. Senior Consultant, Consultant Alliance - San Gabriel, CA. - 2001 - 2003

. Technical Writer/Technical Editor, Freelance/Contract - 1996 - 2009

. ChipBench Technical Support Tier-I, IBM - Essex Junction, VT. - 1997 -

1998

. Senior Systems Technician, Virtual World - Pasadena, CA. - 1994 - 1996

. General Manager, Lucky Baldwin's - Pasadena, CA. - 1991 - 1994

Education

Pasadena High School - Graduated 1986

Reedley College - Journalism (1986-1988)

University of Vermont - Computer Science (1996-1998)

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