Project Manager Analyst
Resume:
Xander Da-Silva
Phone: 512-***-****
**************@*****.***
SUMMARY
Experienced Business Analyst with a record of developing and
supporting solutions incorporating a wide range of applications.
Consistently recognized and tasked to improve organizational
efficiency with comprehensive business and Information Technology
expertise in strategy, analysis, research, requirements gathering, and
operations.
A seasoned Technology Professional who enjoys the synergies of idea
exchange, collaboration and shared learning. A creative problem-solver
with a strong interest in new technologies and approaches that is both
customer and end-user focused. Extremely reliable, possessing a strong
work ethic and a dedicated team player.
SKILLS
Microsoft Word, Excel, PowerPoint, Visio, Project, Omniture, Google
analytics, SQL, Java, .NET, Lotus Notes, Search engine optimization
(SEO), project and software development life cycle (waterfall and
agile/scrum environments), effective communication, relationship
building/ management, prioritization and goal setting
EXPERIENCE
Allstate Insurance Company
Northbrook, IL June '07 - June '10
Senior Business Analyst
Worked on innovation, social networking, marketing, distribution and
customer care projects that help engage and retain customers
Worked as liaison between business and technology
Researched and came up with ideas for applications for mobile
devices (IPhone, Android, blackberry)
Leveraged understanding of business and technology to create
functional requirements (statement of work), requirement list, use
cases, user stories and test case documents
Created screen flow diagrams to show navigational components
Analyzed and determined key words and appropriate word tagging for
search optimization
Managed online marketing campaigns, such as email campaigns and
website banner ads
Monitored and created reports on website metrics such as page views
and unique visits
Monitored activities on social networking sites such as Facebook and
Leveraged understanding of corporate goals to help target
appropriate technical projects
Worked with stakeholders to determine goals and distinguish wants
from needs
Drafted project plan
Managed resource allocation requests for small projects
Participated in daily stand up meetings
Participated in daily design review sessions
Participated in post implementation meetings to determine lessons
learned on project
Ensured Sarbanes-Oxley (SOX) requirements are met and signed off
Managed security set up for back office transactions following
approved security standards
Performed cost benefit analysis for projects
Gave live presentations and remote presentations to leaders to
highlight benefits and accomplishments of projects.
Communicated project status with stakeholders frequently
Trained internal and external end users
Led initiative to divert work misery for coworkers
i.c stars*
Chicago, IL Feb '07 -
June '07
Business Analyst - United Stationers
Worked with a team to develop an enhanced user interface for United
Stationers' Auto-mail system
Communicated with the client to determine the needs of the users, in
order to achieve project goals
Defined business requirements and translated them into functional
requirements
Defined use cases based on functional requirements
Designed low fidelity templates to illustrate step-by-step click
through of use case steps
Communicated risks to stakeholders
Developed test scripts and performed testing; which included
usability, functionality, range validation and regression testing
Project Manager - Child's Play
Managed a team to develop a website for Child's Play - a not for
profit organization
Developed project plan
Communicated with project team members to make sure status
objectives were met
Worked with team to ensure tasks were delivered in a timely manner
and as communicated
Led post implementation meeting to discuss lessons learned on
project
Business Analyst - Spring Ventures
Wrote a business proposal to prove viability of business idea for
investment purposes
Presented cost benefit analysis to show profitability of business
Conducted research, including surveys on current target market to
focus business on potential users
Created Statement of work for requirements documentation
Created use cases to explain scenarios and project goals to
developers
Helped develop programming logic for an online conversation engine
using open source software
Developed marketing strategies, including SEO (Search Engine
Optimization) for online marketing
Developer - Online Bookstore Database
Performed problem analysis
Developed a rapid prototype of a web-based application that would
allow i.c stars alumni sell technology books online
Created data models with the aid of SQL queries in Microsoft Access
to store and retrieve data
Created web forms using visual basic on .NET platform, enabling user
to interact with database
Spherion Consulting
Lincolnshire, IL Aug '06 - Jan '07
Customer Benefits Representative - Hewitt
Worked on teams that advised and created human resource solutions
for companies and their employees
Advised clients about their company benefits and policies while
maintaining strict confidentiality
Received escalated incoming calls and made outgoing calls to resolve
client issues
Resolved client queries and complaints, using Lotus notes and
Navigator
Documented customer needs that were determined as pertinent for
inclusion in their HR systems
Maintained all security protocols inside and outside the company
Hill Top Center
Lake Bluff, IL 2005 - 2006
Caregiver
TCF Bank
Homewood, IL 2004 - 2005
Teller/ Sales Associate
EDUCATION
Bachelors of Science, Economics
University of Ibadan Ibadan, Nigeria
CERTIFICATION
Information Technology Infrastructure Library - ITIL
Pink Elephant
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