Data Entry Analyst
Resume:
CHARLOTTE L. JACKSON
*********.*******@***.***
www.linkedin.com/in/charlottejackson
INFORMATION SECRUITY ANALYST
Extensive IT experience maintaining computer and communications
infrastructure including networks, mainframes, and servers. Developed,
integrated, and maintained applications software in domestic and
international environments. Excels in solving functionality issues,
testing new products and upgrades, and finding efficiencies. Reputation
for an exceptional memory that supported team members and internal
customers by maintaining knowledge of historical processes and procedures.
. ISO
. Data Processing
. Process Improvements
. Change Management
. Upgrade/New Product Testing
. Upgrades/New Products Implementation
. New Products Development
. User Training
. Cost Savings
PROFESSIONAL EXPERIENCE
HEWLETT PACKARD ENTERPRISE SERVICES, LLC), Plano, TX
1988-2010
$22.1billion global business and information technology services company
(formerly ELECTRONIC DATA SYSTEMS)
Information Security Analyst (1990 - 2010)
. Implemented digital certificates for CA-ACF2 to ensure annual
authentication.
. Provided timely on-call support for CA-ACF2 and RACF ensuring users
access to systems.
. Responsible for documentation, enhancements, and testing of in-house
product that created and supported system identifications.
. Provided system security for three million active users'
identifications and passwords.
. Part of team that consolidated manuals into one location for global
use. Wrote the procedures document and consistently followed procedures
that ensured ISO9001 compliance.
. Managed migration of 150,000+ EDS employee information changes from EDS
HR to HP HR.
. Assisted in creation of new identifications and passwords for all of
HP's 200,000+ employees following acquisition.
. Progressed from Level 1 to Level 3 support.
Data Entry Clerk (1988 - 1990)
EDUCATION
OKLAHOMA STATE UNIVERSITY, Stillwater, Oklahoma
COLLIN COUNTY COMMUNITY COLLEGE, Plano, Texas
PROFESSIONAL DEVELOPMENT & ADDITIONAL SKILLS
Quality: ISO 9001 Training
Microsoft Office Suite-Excel, Word, PowerPoint
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