Customer Service Software

System Administrator . Network Administrator . Desktop Support Specialist

Client-focused IT Professional with comprehensive experience in supporting

windows NT/2000 networks and office productivity applications. Background

includes:

. Comprehensive knowledge and experience with network protocols,

including TCP/IP, remote access services, and VPN solutions.

. Superior interpersonal and communication skills to enhance the prompt

and accurate delivery of quality customer service; easily conveys

technical jargon to non-technical users.

. Proven expertise in finding quick and effective solutions to complex

technical problems.

. Energetic, self motivated individual with a strong sense of team work

and excellent customer service. Communicate with users, other

technological groups and executives on a daily basis.

. Extensive experience supporting Desktop environments including

building, staging, troubleshooting and repairing various hardware

platforms provided by multiple vendors.

. Unique ability to understand and perform the day to day tasks of a

senior support individual with a drive to understand and implement

broad impact, "Big picture" solutions in an environment.

Certifications

CompTIA A+ Certification: A+ ensures the right people have the right

skills required to support the needs of businesses.

Computer Hardware Skills

. Able to build and configure PCs

. Printer installation, maintenance and repair

. Laptop maintenance and repair

. LAN Cable installation

Computer Software Skills Experience

Windows 2000 Professional 11 years

Windows 2000 Server/Active Directory 5 years

Windows NT 4.0 Server/Workstation 13 years

Windows 3.11/9x/ME/XP/Vista/7 17 years

clients

Ms-Dos commands 10 years

TCP/IP, DHCP/FTP 10 years

Microsoft Outlook/Exchange 10 years

VERITAS Backup Exec for NT / CA 3 years

ArchServe

Norton Antivirus Corporate Edition 10 years

Symantec Ghost imaging 10 years

Microsoft Office 10 years

95/97/2000/xp/2003/2007

Professional Experience

Pc Support Specialist (10/1999 - 04/2009)

ORACLE USA INC., Atlanta, GA (formerly SKYWIRE SOFTWARE,)

. Infrastructure System Engineer - Technical Support Analyst. Configured

and supported company's PC's in an heterogeneous LAN environment with

over 500:1 users support.

. Provided desktop and application support for internal customers including

remote support to satellite offices and remote users.

. Responsible for the physical movement of all corporate LAN/PC hardware.

. Support laptop hardware and software of offsite personnel.

. Maintain corporate-wide LAN/PC hardware and software inventory.

Network - System Administrator 10/2000 - 07/2008)

SKYWIRE SOFTWARE, Atlanta, GA (formerly DOCUCORP INTERNATIONAL INC)

. LAN Administrator Install customizes, test, implement and maintain all

LAN software and hardware, as assigned.

. Assist in the development of hardware and software recommendations for

personal computers, LANs, dial-up and PC based telecommunication

requirements.

. Maintain LAN cabling system.

. Analyze and resolve LAN problems, and contact appropriate LAN hardware

and software vendors.

. Monitor and maintain acceptable LAN response times and LAN disk space

conservation.

. Ensure regular backup of LAN resources and maintain a current LAN

disaster recovery plan.

. Confer with department managers to establish and maintain standardized

LAN/PC configurations.

. Maintain corporate-wide LAN/PC hardware and software inventory.

. Assist in the development of PC and LAN procedures.

. Monitor departmental software and hardware inventory.

. Responsible for the acquisition, configuration and installation of all

LAN hardware and software as approved by the Associate Manager of

MIS/LAN.

. Support laptop hardware and software of offsite personnel.

. Responsible for the physical movement of all corporate LAN/PC hardware.

. Perform "On-Call" responsibilities.

. Perform any other duties assigned by the Associate Manager of MIS/LAN.

Education

Bachelor of Arts in Communication Broadcasting Electronic Media, May 4

1992

UNIVERSITY OF TENNESSEE @ CHATTANOOGA, Chattanooga, Tennessee

Cedric D Greenway

[pic]

Cedric D Greenway

Contact this candidate