Customer Service Manager
Resume:
Donna Penkava
********@******.***
Spencer, OH 44275
Summary
Of
Qualifications:
. Well versed in inventory/purchasing
. Sourcing and negotiating skills
. Organized/detail and growth oriented
. Outstanding people skills
. Lean manufacturing skills
. Computer skills: Word, Excel, Outlook, QuickBooks
Education:
Associates of Applied Science in Business Administration
Kaplan University, June 2011 - GPA 3.85/4.0
Deans List, Kaplan Presidents Club for Academic Achievement
ISO-9001 Trained and Certified for Manufacturing, 2002
Work
Experience:
The Ohio Contact Company, Spencer, OH
Office Manager, October 2007 to July 2009
. In charge and responsible for AR, AP, customer service
(sales and issues), HR duties, and banking.
. Sourced and purchased raw materials, resale items, and
supplies.
. Inventory and record items for stock and re-order
sequence.
.
I D Images, Inc, Brunswick, Ohio
Purchasing Associate, January 2006 to August 2007
. Purchased all raw materials, tooling and supplies for
manufacturing.
. Negotiated pricing with vendors, approved contracts
. Scheduled deliveries.
. Maintained vendor records.
. Inspected incoming materials for proper codes and
quality.
. Inventoried and purchased all shipping and office
supplies.
Stud Welding Associates, Elyria, Ohio
Accessories Manager/Production Manager, August 1997 to July 2004
. Purchased all raw materials and tooling for
manufacturing accessories and welder parts for resale.
. Organized and inventoried all parts and accessories for
satellite warehouses.
. Provided quotes and customer service to direct customers
as well as associate warehouses.
. Planned and scheduled jobs for our machine shop
. Inventoried and replenished all tooling.
. Scheduled repairs for customer and company equipment.
Spiegelberg Manufacturing, Inc, LaGrange, Ohio
Customer Service Representative, August 1991 to August 1997
. Supplied customers with detailed information on welding
equipment and accessories.
. Acknowledged and processed orders.
Other Spencer Feed and Supply, Spencer Ohio
Experience Part time bookkeeper April 2002 to Present
. Responsible for reconciling all statements.
. Banking and general office duties.
. Addressing Customer issues.
.
References Available upon request
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