Sales Customer Service

OBJECTIVE: to obtain a position in an organization where my experience

will be beneficial and my knowledge is challenged.

SKILLS

> Fluent in Spanish

> Sales experience and on site supervisor for multiple construction

areas.

o Meet with previous and current clients for additional sales and

upgrades

o Exceed company sales goal by 20%

o Supervised and coached carpenters, floor/cabinet installers, and

all other duties assigned

> Applications: MS Office XP/2003/2007, Microsoft Project, Visual Basic,

Symantec/McAfee Anti-Virus Software, Netscape Navigator and Fire fox.

PROFESSIONAL EXPERIENCE

Wachovia Bank N.A. November 2009 - Present

Personal Banker

Exceed challenging sales and referral goals by proactively selling products

and services to customers and referring customers to partners within the

bank. Tasks include resolving difficult customer situations effectively

while delivering friendly customer service and ensuring the highest level

of customer satisfaction.

GQ Renovations Inc. October 2008 - November 2009

Lead sales representative / Project Supervisor

Lead salesman working within the construction industry. Meet with General

Contractors, business owners, and home owners to sell upgrades, home

improvements, and/or build outs for their properties. Meet or exceeded

sales quota for each quarter within the fiscal year.

Lucero Technologies April 2008 - November 2009

Computer Consulting /Sales

Meet with clients to sell them computer equipment for their homes and

offices in order to meet their technical needs. Resolved software

installation, upgrades, and configuration needs for a smooth transition

when needed. Also cleaned and removed viruses, spyware, and malware from

clients' computers for better functioning of the devices.

Palm Beach Atlantic University August 2005 - October 2008

Senior Personal Computer Technician (07/07 - 10/08)

Provide tier two technical support for the University while utilizing the

work order software system. Provide support via telephone, in person, or

remotely. Complete work requests with troubleshooting information and

resolution data for future reference. Support servers with maintenance

including application upgrades and updates, O/S updates, and hardware

compatibility.

EDUCATION

Palm Beach Atlantic University, West Palm Beach FL. Aug. 2006 - December

2008

Bachelors of Science in Organizational Management

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