Human Resources Manager

Sue Richards, PHR

847-***-**** (H) Elgin, Illinois

***************@*********.***

630-***-**** (C)

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HUMAN RESOURCES CAREER PROFILE:

Results-focused, quality-driven professional with extensive experience

in Human Resources, administration and management positions,

demonstrating consistent achievement of objectives, strong multi-

tasking and service skills, and dedication to organizational goals.

Possess broad knowledge of human resources in the private and public

sectors and in both unionized and non-unionized environments.

Demonstrated ability to design and develop programs and processes and

serve as change agent to provide technical and consultative support on

desired business changes. Extensive knowledge of all functional,

legal and technical aspects of Human Resources.

Core Knowledge and Skill Areas:

* Benefits Administration * Payroll Administration and

Management * HRIS Conversion and Implementation * New

Hire Orientation * Performance Management * Peoplesoft,

Datatel and ADP Experience

* Full-Cycle Recruiting * Union and Union Avoidance *

Employee Relations

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EXPERIENCE:

4/2009 - Present Masterpiece Flower Company - Part Time

Merchandiser

Field representative for company, creates and

maintains plant displays at customer's location.

9/2006 - 9/2009 Mueller & Co., LLP

Director of Administration / HR Generalist

CPA firm based in Elgin, Illinois with additional

locations in St. Charles and Oakbrook Terrace.

Conducted extensive analysis of existing HR

organization and developed business plan to update

all policies, procedures, services, programs and

operations. Partners with firm leadership in both a

strategic and operational position that encompasses a

wide range of activities with involvement in all

phases of HR administration, facilities and

operations. Key responsibilities and

accomplishments include:

. Strategic and operational Director encompassing all

HR programs and processes

. Directs all employee benefit programs and recommend

revisions to maintain a competitive compensation

and benefit package

. Review and oversee bi-weekly payroll process for

all three locations and maintenance of personnel

records

. Oversee management of administrative staff in three

locations and responsible for HR functions in all

three locations

. Negotiate contracts with vendors to provide maximum

benefits at the lowest cost

. Researched, implemented and maintain automated

performance management process including goal

setting and 360 evaluations

. Creation and maintenance of job descriptions and

pay scales for all positions

. Implemented and maintain Service Award and Wellness

programs

. Responsible for recruiting process from ad

placement to on-boarding

. Developed and conduct new employee orientation

. Handle employee relations issues and resolution and

maintain Employee Handbook

. Coordinate details and scheduling of firm social

events

12/2004 - 9/2006 Career Education Corporation

Payroll and Benefits Manager

Provider of post-secondary education based in Hoffman

Estates, Illinois. Full responsibility for planning,

coordinating, administering, and monitoring the HR

payroll functions and benefit processes and systems.

Improved staff efficiency as employee base grew from

2,000 to 4,000. Directly involved with

implementation and administration of Peoplesoft

employee self service system and modules. Key

responsibilities and accomplishments included:

. Manage bi-weekly payroll of hourly and salaried

payroll for 4,000+ employees at six locations

. Serve as liaison with other departments and

locations on the resolution of payroll and benefit

issues

. Direct Supervisor to staff of seven Specialists

covering HR, payroll and benefit areas

. Oversee benefit area and implemented new processes

for efficiency and accuracy

. Peoplesoft conversion team member and assisted in

rollout of new modules

. Implemented paycheck reconciliation process to

ensure employees are paid correctly

. Improved communication to employees on HR, payroll

and benefit issues

. Developed and implemented quarterly HR newsletter

including HR, payroll, recruiting and training

issues

Sue Richards

Page 2

11/1999 - 12/2004 Elgin Community College

Associate Director of HR, Payroll and Benefits

(1/2002 - 12/2004)

Payroll and Benefits Manager

(11/1999 - 12/2001)

Post-secondary educational institution based in

Elgin, Illinois. Managed the design and development

of tools to assist employees in benefits selection.

Developed methods to improve employment

processes/practices and recommended changes to

management. Designed and implemented HR Intranet

with comprehensive content. Key

responsibilities/accomplishments included:

. Managed, developed and consulted with vendors to

implement benefit programs for employees

. Managed day-to-day payroll operations for 1,000

employees at 99.9% accuracy

. Direct supervisor of HR and Payroll Specialists in

department and decision-making authority as

Associate Director

. Developed and distributed Annual Benefit

Statements and Total Compensation Statements

. Improved new hire benefit package and

communication to new hires both before hire and

ongoing after employment

. Conducted new hire orientation on payroll and

benefit areas

. Instituted improved process for Retiree Program

before, during and after retirement

. Managed workers' compensation and sick bank

programs

. Assisted in union/labor negotiations related to

payroll and benefits for three contracts

. HR liaison with HRIS department for communicating

HR needs and reporting requirements for in-house

HR/Payroll System

8/1997 - 3/2000 Sears, Roebuck & Company

District HR Generalist

(6/1999 - 3/2000)

Senior HR Specialist

(6/1998 - 5/1999)

Compensation and Benefit Specialist

(8/1997 - 5/1998)

Retailer with full-line and specialty retail stores

in the United States and Canada based in Hoffman

Estates, Illinois. Attained multiple promotions with

increased responsibility including:

. Acted as Payroll Manager overseeing Peoplesoft

payroll administration and processing

. HR Consultant for district and branches (4

locations)

. Recruited and managed new hire, transfer and

termination processes

. Handled job posting, tracking, maintained

headcount reporting and organizational charts

. Peoplesoft conversion team member including

entering data and maintenance

. Coached managers on policies and procedures and

handled employee relations issues

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EDUCATION / CERTIFICATIONS:

June 2006 Keller Graduate School of Management

Master's Degree in Human Resources Management

December 2001 Society of Human Resource Management

Completed and passed the Professional in Human

Resources (PHR) Exam

May 2001 American Payroll Association

Completed and passed the Certified Payroll

Professional (CPP) Exam

June 1998 National Louis University

Bachelor of Science in Management

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PROFESSIONAL AFFILIATIONS, INVOLVEMENT AND AWARDS

. Society of Human Resource Management (SHRM) - Member

. Illinois Fox Valley Chapter of SHRM - Member

. Association for Accounting Administration - Member

. Notary Public and Member of Notary Association of Illinois

. Career Education Corporation - Excellence in Leadership Award -

December 2005

. Elgin Community College - Distinguished Alumna Award - January

2005

. Elgin Community College - Service to Co-Workers Award - May

2001

REFERENCES

Available upon request

Contact this candidate