Engineer Sales
Resume:
Kenneth E. Morgan
abl6w1@r.postjobfree.com
Career Summary
. A Senior Network Engineer with over 10 years of Experience
. Router and Switch Configuration Specialist
. An expert in troubleshooting, networking and network design, network
analyzes of availability and redundancy and implementation,
monitoring, hardware and software maintenance.
. Excellent communication and documentation skills
Education
Bachelors Degree, University of California at Berkeley
Technical Strengths
. CCNA CISCO Certified
. CompTIA Security+ Certified
. CCNP Routing & Switching
. Working on last test (Tshoot) of CCNP three level test.
. Experience in presenting solutions and post sales support as applied to
E1/T1, OCx, Frame Relay, Ethernet, ATM, and network topology needs.
. Knowledge of MPEG authoring and broadband transmission network
technology.
. Telephony/Telecommunication experience.
. Working knowledge of Voice over IP, TCP/IP, DWDM and MPLS technologies.
Working knowledge of UNIX basics.
. Experience in using Ethereal, Wireshark and Ixia traffic generator
equipments, SolarWinds Orion, Netflow, other network management tools.
. Above intermediate knowledge of RIP, EIGRP, OSPF, ISIS configuration and
troubleshooting.
. Good knowledge of BGP principles.
. Interactive experience configuring Crypto ISAKMP, IPsec (phase 1 & 2),
GRE/IPsec VPN Tunnels.
. Experience with Cisco 800, 1700, 2500, 2600, 2800, 3600, 3800, series
routers.
. Experience with Cisco, 1900, 2950, 3560, 3750, 4500, 6500 Catalyst series
switches.
. Have designed and configured DHCP, HSRP, Port Security, VTP, Pruning,
Trunking, Portfast, Uplinkfast, BPDUGuard, Vlan access-lists, Vlan access-
maps, primary and secondary root switches, Port Cost, Port Priority, Vlan
priority and Etherchannel on the above detailed products, as well as
other Layer 2/Layer 3 protocols.
Career Details
Sr. Network Engineer
Nth Air Communications, San Jose, CA 11/08 - 01/09
. Responsible for configuring and integrating carrier-grade microwave
equipment into the land based wired network; devices such as
Dragonwave, Bridgewave and Tranzeo radios and APs.
. Insuring the uncorrupted and uninterrupted flow of traffic as it
migrates from the air to land based dynamics and protocols across
VLANs in a comprehensive but simple layer 2 environment, in a network
of Cisco, 2950s, 2940s and 3640 routers; configuring, implementing and
troubleshooting the aforementioned devices.
. Designing HSRP failover to insure network redundancy and resiliency.
. Responsible for evaluating and documenting existing systems
infrastructure and making recommendations for improving overall
network and system performance.
. Responsible for creating diagrams and records designating and
referencing all system components and their location.
. Experience with standard industry tools for Network and systems
monitoring. As well as experience in wireless implementation and
concepts.
Sr. Network Engineer
Restoration Hardware, Corte Madera, CA 06/08 - 10/08
. Responsible for LAN/WAN operations, inclusive of insuring the
uninterrupted continuity of traffic in the network; responsible for
router & switch configuration and trouble-shooting and all IP devices
in the LAN/WAN network.
. Responsible for managing and resolving day-to-day issues pertaining to
the RH network environment. The role is also responsible for analysis,
implementation, monitoring, and maintenance of network and network
services. Responsible for opening trouble-tickets with manufacturers
such as Cisco and Foundry when necessary. Implement, operate and
monitor network equipment, network usage and systems availability.
. Provide input and support for troubleshooting of IP technologies,
including but not limited to Network connectivity, IP addressing (CIDR
and VLSM), Routing Protocols (BGP, OSPF, EIGRP, static and floating
routes), VPNs, Load Balancing, HSRP/VRRP and QOS. Responsible for
providing input and support for troubleshooting of Layer 2 LAN
technologies including but not limited to Ethernet (Switched, FastE
and GigE), Spanning-Tree, VLANs, VTP, and trunking (802.1q and ISL).
. Responsible for performing IOS and other operating system upgrades
including research, plan, design and implementation. Created network
documentation, as well as maintaining inventory assessment of all
network and network server equipment.
. Available for 24-hour on-call responsibilities.
. Demonstrated success in analysis of complex IP/Ethernet data networks
and service domains, with a practical, hands-on experience in Ethernet
switching, IP routing, and related data networking technologies,
having the ability of translating equipment functionalities into
network engineering design, trouble identification, and resolution for
mission-critical applications support in a and timely manner.
Network Support Engineer
Extreme Networks, Santa Clara, CA 10/07 - 06/08
. Work directly with customers, vendors, strategic partners, resellers,
distributors, in an effort to identify, troubleshoot and find
solutions for data networking/transmission and design related issues,
in various LAN/WAN environments inclusive of Ethernet, Token Ring,
FDDI, etc., hardware and software, focusing on layer 1 to layer 4
levels.
. Responsible for studying switch and router configurations and
replicating troubled networks in the lab in an effort to produce
solutions; provide timely and accurate progress status on all ongoing
support issues.
. Analyze systems errors or anomalies, as well as specific network
performance issues and/or error messages, in order to ensure maximum
uptime and service quality and assess trends that may ultimately
result in degradation of service.
. Formulate and implement monitoring, policies, procedures and standards
relating to network management.
Network Engineer
IBM-GAP, San Bruno, CA 05/07 - 06/07
. The GAP Corporation has outsourced most of its hardware and software
implementations to IBM, my responsibilities were to help upgrade
devices and troubleshoot configurations in an RIP, EIGRP and sometimes
BGP scenarios in more than 2500 hundred stores in North America and
Canada.
. Responsible for upgrading and configuring 1750s to 2821s, and 2801s to
2851 routers depending on store size and flavor. This position focused
on the core functions of network engineering: planning,
implementation, analysis, maintenance, administration and reporting;
required to apply solid technical and problem solving skills in any
situation.
. Through initiative, leadership and teamwork, created productive
relationships with business units and internal IT teams.
. This position had the window to analyze the big picture and perform
tactical decision making that supported the strategic direction of the
Corporate, IT and Network teams, exercising these responsibilities in
compliance with organizational policies and standards and industry
best practices.
Network Engineer
AT&T Corporation, San Ramon, CA 11/06 - 03/07
. Responsible for providing high level remote technical support for
contracted router and network customers, inclusive of problem
assessment, interactive hardware and software troubleshooting, system
configuration, and leading customers to problem resolution. Identify
and log both hardware and software bugs.
. Work interactively with customers and T2 and T3 engineers when
necessary to resolve product and connectivity issues. Switching and
routing knowledge of IP routing protocols such as RIP, IGRP, EIGRP,
OSPF, and BGP MPLS and Network Security, as well as L2 protocols.
. Documenting and opening HP based Open View trouble tickets to track
cases from first report to escalation or resolution. Usage of Unix-
based databases to address networking issues having to do with network
restoration and network management reports.
Technical Support Engineer, Tier 3
McAfee Corporation, Santa Clara, CA 7/06 - 10/06
. Responsible for third level escalations and technical solutions having
to do with McAfee Intrushield's network security devices; utilizing
Unix-based networking tools.
. Responsible for recreating in-lab network scenarios embracing
Intrushield appliances interacting with workstations, servers,
switches and routers.
. Responsible for reviewing and analyzing captured packet flows
delivered via ethereal and other software and hardware sniffers.
. Responsible for using knowledge-based tools and working with
colleagues to resolve complex technical issues, interacting across
organizations to solve complex issues and follow reported problems and
assigned special projects through to their resolution.
. More particulars: creating reproducible test cases, file bug reports,
and coordinate delivery of fixes having to do with a number of
different protocols within the TCP stack: HTTP, SNMP, TCP, UDP, etc.,
with an interest toward restoration and network management reports;
also responsible for case level documentation and authoring knowledge
base articles.
. Responsible for managing customer expectations by keeping all case
details up to date in a CRM system.
Senior Network Engineer & Technical Support
Nth Air Communications, San Jose, CA 8/05 - 6/06
. Building and managing network infrastructures including internet
service providers, peering networks, and VPNs.
. Designing and implementing redundancy of network architectures.
. Designing and implementing wireless networks, configuring and
troubleshooting Cisco routers and switches. Post of technical support
for customer and intra-company concerns.
Account Executive
Time Warner Telecom, San Francisco, CA 8/04 - 7/05
. Sales & Pre and Post sales support functions, selling voice services,
intelligent bandwidth, Internet access, managed security services,
VOIP, and secure storage back-up.
. Analyzing LAN performance from desktop to data center, gigabit
backbones and wireless applications on local segments and across
distributed networks pursuing avenues to avoid single points of
failure giving rise to disruption of mission-critical services.
Analyzing and advising on business continuity and disaster recovery
issues.
. Helping to engineer foreign networks into customer native network and
analyzing the efficiency of switches and routers at the edge and core
of the network.
Technical Support/IP Specialist, Bay Area
AT&T, Inc., San Francisco, CA 11/2000 - 8/2002
. Sold first AT&T International Money Exchange hosting application to
Wells Fargo.
. Wrote technical white papers and brown papers on telecommunication and
data subjects.
. Provided technical support to Sales and Account Management.
. Able to identify technical barriers and develop solutions to close
deals with customers and strategic alliance partners.
. Architected networking concepts that enable strategic corporate
objectives.
. Creative ability to develop value added commerce technology, and
portal management solutions to customer needs.
. Experience in penetrating VP level decision makers.
. Experience in technical sales presentations, communications and
interpersonal relationships.
. Met or exceeded quota goals by 120%.
Sales Engineer, Bay Area
Electric Lightwave, Inc., San Francisco, CA 2/00 - 10/00
. Participated as an integral component of the pre/post sales effort in
a technical consultative capacity.
. Conducted detailed presentations and demonstrations concerning ELI's
history and products as tailored to the customer's and prospect's
needs, with the purpose of successfully locking the sale. Performed
technical marketing functions in designated regions in support of
strategic sales efforts.
. Demonstrated operating experience in campus LAN, WAN, remote access,
and multi-service and switched network design.
. Well versed in TCP/IP.
. Good understanding of Ethernet, FDDI, Fast Ethernet, multi-mode fiber,
media converters, T1/E1, T3/E3, OCx, SONET, ATM, LAN switching, VPNs,
Frame Relay, ISDN, DSL.
. Ability to assess a problem and determine an effective course of
action. Ability to apply marketing principles to technical issues.
. 100% quota attainment.
. Presented Electric Lightwave's family of systems solutions:
Transparent LAN Systems, Remote Internet Access, Frame Relay, Fiber
Optics, ATM, SONET, backbone broadband access, and Managed Router
Programs.
. Knowledge of routing protocols.
. Responded to RFPs and general technical queries.
. Acted as technical conduit between engineering and customer/prospect.
[pic]
Contact this candidate