Customer Service Manager

Dariuz Powell Customer Service Supervisor

*** ******* ****** ***. *-7, Leominster, MA 01453,

978-***-****, E-mail: *********@*****.***

Career Summary

Proactively advancing career towards a management

position. Supervised and trained a staff of 5

tellers. Supported the Manager and Assistant

Manager. Strength is building strong and loyal

customer base in the areas of banking and retail.

Strong work ethic. Great sense of humor.

Related Skills

Manage personnel and resources.

Assist the management team with account openings and

loan applications.

Develop relationships with customers and provide

retail banking products suited for their banking

needs.

Train, motivate, monitor, and guide the actions of

the teller team ensuring operational efficiency.

Responsible for implementing all new policies,

procedures, and security guidelines to teller staff.

Provide sales support to the retail lending

departments.

Responsible for opening and closing branch.

Maintain branch cash levels.

Responsible for balancing the branch.

Prepare and receive cash shipments.

Perform teller audits.

Verify and Approve transactions exceptions.

Service safe deposit box customers.

Sell appropriate Verizon and T-mobile wireless plans

that meet customers' needs.

Meet quota for wireless phones each month.

Answer consumer wireless questions and suggest

appropriate products and features.

Work Experience

June 2008-March 2009 Sales, w/ The Retail Outsource at Target,

Leominster MA

November 2007-March Customer Service, B.J.' Wholesale, Leominster, MA

2008

January 2004-October Head Teller, Fitchburg Savings Bank, Fitchburg, MA

2007

August 2001-July 2006 Customer Service, Shaw's Supermarket, Leominster,

MA

Education College coursework completed towards an Associates

Degree in Business with a concentration in

Accounting, Mount Wachusett Community College,

Gardner, MA

Languages English - Fluent

Spanish - Limited Conversational

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