Active Directory Software
Resume:
Francesca J. Jacoby
Broomfield, Co 80023
Summary Highly motivated Professional with Superior Technical, Supervisory,
and
Consultancy experiences in many business sectors, including:
Call Center, and Global Enterprise Environments,Government National
Laboratories Banking, Savings & Loan Financial Institutions
Underground Construction - Media Services
I am a highly skilled person in systems and network administration, support
technologies and
problem resolution with over 30 years of experience. Skilled in identifying
problematic situations
in customer relations, systems and network hardware, and software.
Exceptional communication
and people skills. Ease in adapting to different cultural and business
environments.
EXPERIENCE:
BusinessconX, Denver 2010 Census Follow-up Coverage Program, May - July
2010
Interviewer, #100459479 for the Denver 2010 Census Follow-up Coverage
Check Program. Worked in the Denver Call Center, which was one of several
call centers located throughout the United States that were involved in
this 2010 Census Follow-up Process. The program was considered a very huge
success. Kudo's were received from the U. S Census Bureau on our noted
success. Our Denver Call Center was rated number "ONE" several times
during the weeks that the program was in process. I was proud to be a
part of history making.
IBM Global Services, Nissan North America Account, December 2005 to
December 2009.
System Administrator - Specialized in providing services to the clients'
hardware and software components. Including operation and maintenance of
their operating systems across multiple platforms, middleware applications,
various database technologies, and security compliance. Supported system
management tools which monitored their operational status of various
environments providing ongoing day to day steady state support.
Specialist Systems Management - Provided and executed problem/change and
work order tickets using the BMC Remedy Software Tool selected for use by
the client. Assessed the customer situations reported and determined the
critically of the problem facing the client. Worked with the IBM Steady
State Team, and the Customer Teams on low to high complex problems.
Preparing problem/change and work order tickets. Ensuring that all
requests where completed within Service Level Objectives.
Crown Media Holdings, Inc. (Hallmark Channel), Centennial, Colorado, April
2005, May 15, 2005
1. Senior System Contractor,Responsible for monitoring and
management of storage devices within their SAN.Supported and
troubleshooting of Veritas backup software running their tape library.User
support on Citrix Servers.Support of Active Directory Service,Provided
support during staff travel and vacation time, Technical assistance for
PC workstations, laptops and servers, Other duties as requested from IT
Manager.
Atkinson Construction Company, Lakewood, Colorado, September 2004 to
December 2004, January 2005 February 2005
1. Systems Contractor Administration, Assisted in the conversion to
move the existing Domain Controller and Active Directory Services from
Windows 2000 to Windows 2003. Reconfigured Active Directory Services
to better meet client's business needs. Replaced and installed new backup
system, HP hardware and Veritas 9.1 software. Uploaded existing user
profiles, Lotus Notes IDs and data files in preparation for this
conversion.
Argonne National Laboratory (ANL), Washington, DC, September 1996 to June
2004
1.Senior Systems Admiistrator. Installed Windows 2000 Server.
Architect for Window 2000 Active Directory Services Analyzed, planned, and
managed migration to move data, accounts, email, and rights from Novell's
NDS Server to Windows NT & Windows 2000 Server and Microsoft's Active
Directory.
Managed local and wide area networks for ANL/DC Office. Served as
Cyber Security Program Representative for ANL/DC Office.Monitored
network security including configuration of personal ` firewalls,
maintenance of Cisco Routers, Switches, and Pix 515 and three office VLANs.
Implemented host security procedures (passwords, uids, and file
permissions).
Ensured currency of virus checking software and critical system
updates.Trained and assessed management and staff on new systems,
troubleshooting and correcting all issues along the way.Installed and
supported hardware including desktops, server systems, Cisco routingand
switching equipment,reconfigured and organized Cisco router and switch
equipment for new network rebuild.
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