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Human Resource Customer Service

Location:
Rootstown, OH, 44272
Posted:
July 31, 2010

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Resume:

-*LOREN DARRELL NOEL

P.O. Box ** Rootstown, Ohio 44272

(C) 330-***-****

HUMAN RESOURCE PROFESSIONAL

“Highly experienced Human Resource professional with a 15-year track record of hands-on experience .”

Energetic team leader of professional development, incentive, and bonus programs. Solid knowledge of labor

laws, OSHA requirements, and benefits administration. Demonstrated ability to work effectively with all

levels of employees. Superior communication/presentation skills, and in-depth awareness of multicultural

issues. Proven ability to diffuse highly charged situations. Functions capably in autonomous and team

environments, supervises/delegates effectively. Solid problem solving skills in the employee relation’s area.

KNOWLEDGE AREAS

*Compensation/Bonus *Development & Delivery of *Mentoring Programs

*Program/HRIS *Corporate Training Programs *Professional Presentations

*Benefits Administration *Recruiting, Screening, Hiring *Conflict Resolution

*Labor Laws *Unemployment Hearings *Diversity/Sexual Hrmt.

*OSHA Compliance *EEOC/Affirmative Action *W/C Hearings

PROFESSIONAL EXPERIENCE

6/06- 5/21/10 Smurfit-Stone Container Corporation, Ravenna, Ohio

(RIF) Human Resource & Safety Manager

• Direct the recruiting, interviewing and selection of applicants to fill vacant positions.

• Maintains a human resource information system (HRIS) that meets management needs.

• Oversees maintenance of records for insurance coverage, pension plan, and personnel transactions

such as hires, promotions, transfers, performance reviews, and terminations.

• Participates in wage/benefit surveys within the labor market to determine competitive rates.

• Oversees the administration of the worker’s compensation program and attends all hearings.

• Provides safety training to supervisors and employee groups to establish clear procedures on safety

measures and precautions.

• Prepares all reports on lost-time and recordable accidents within the plant.

• Ensures facility is in compliance with OSHA regulations and responds to all complaints.

• Facilitates all 1st, 2nd, 3rd & 4th step grievance matters.

7/04 - 6/06 KraftMaid Cabinetry, Inc., Middlefield, Ohio

Human Resource Generalist/Plant 1

• One of three Generalists supporting 4200 employees in three separate facilities.

• Responsible for all selection, interviewing, and hiring decisions at Plant 1.

• Conducted internal investigations relating to potential violations of company policies.

• Attended weekly management meetings to advise on changes in HR policies/procedures.

• Discharged employees directly and followed up with exit interviews over the phone.

• Actively involved in all company sponsored events involving positive employee relations.

• Responded to and defended through tactical writing composure on all EEOC charges.

• Counseled employees daily on work performance, poor attitude, and unacceptable ethics.

• Facilitated all new hire training on a weekly basis.

• Coached all levels of management proper procedures for handling employee issues.

2000 - 6/04 MCIWorldcom Telecommunications, Niles, Ohio

Human Resource Generalist/Home Office Consultant

• One of two Generalists supporting approximately 1200 employees in sales/customer service.

• Provided day-to-day tactical HR support including employee relations, compensation, staffing,

benefits and employee development.

• Ensured interpretation and enforcement of MCI policies and practices and ensured company policies

with applicable employment laws.

• Promoted positive work environment and Open Door policy at all times.

• Defended and attended all unemployment hearings within the company.

• Delivered and reinforced HR related training and development at all levels.

• Consistently and positively supported location, business units, and company objectives.

• Continuously seeked to expand understanding of other job functions, HR and otherwise.

• Minimized corporate exposure through successful resolution of complex employee issues.

• Conducted internal investigations, written reports, follow-up and counseling if necessary.

• Certified company instructor of Positive Employee Relations and union avoidance.

1995 - 2000 Allstate Insurance Company, Hudson, Ohio

Sr. Human Resource Representative/Regional Area

• One of three Generalists that serviced approximately 1000 sales, claims and office.

• Administered ongoing training on HR policy: employee relations, benefits, performance

management, salary administration, diversity, code of ethics, and sexual harassment.

• Provided counseling to employees on benefits, compensation and performance standards.

• Actively supported management in recruiting and selection of salary new hires.

• Conducted internal security investigations relating to potential violations of company policies.

• Resource to employees for career counseling, guidance, and development initiatives.

• Conducted exit interviews, analyzed reasons for turnover, and worked directly with management to

implement solutions to improve retention.

• Provided on-going coaching to managers on employee relation issues, education and training

initiatives, performance and career development.

• Communicated company policies and procedures including benefits and compensation.

• Sourced candidates through various means including: college recruiting, classified ads, job fairs,

employee referral program and Internet postings.

• Sourced, screened and interviewed candidates for both exempt and non-exempt positions.

UNIVERSITY/WORK HONORS/ACTIVITIES

“Ovation Award, Spotlight Award, Leaders Award”, MCIWorldcom 2000 - 2004

Mahoning Valley Chamber of Commerce Member, 2000 - 2004

“Center of Excellence Award”, Allstate Midwest Corporate Headquarters, 1996

Pi-Lambda Theta National Honorary Education Profession, 1995 - Present

Dean’s List, Kent State University, 1989, 1990

Dean’s List, University of Akron, 1992, 1993

*B.S., Education, University of Akron, Akron, Ohio 1994, graduated Magna Cum Laude

*B.S., Leisure Service Administration, Kent State University, Kent, Ohio 1990



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