William Hernandez *************@*******.***
(c) 757-***-**** ª (h) 757-***-**** ª 1416 Clearwater Lane ª Chesapeake, VA 23322
SENIOR MANAGEMENT PROFESSIONAL elevating profitability, quality, and business excellence. Leverages world class background in
internationally competitive environments, excelling in turnaround, loss mitigation, and team building.
Transitioned a multinational beverage company with $1.2B+ annual sales into the black within 10 months
Saved $6.7M+, introducing Lean manufacturing principles and reducing product waste from 21%+ to 12%+.
Eliminated expediting costs, implementing cross functional web based CRM systems and revamping processes.
Trained Green Belts/Black Belt Six Sigma team leads through Lean principles, LSS, DFSS, DOE, SPC, VSM, Kaizen, OEE, VSM,
SMED, SODP, JIT, etc.
~ Reduced expenses $19M+ ~
Astute Business Strategist, driving high performance cultures for greatest bottom line impact
» Recovered $11.7M+ in 6 months, consolidating 6 major warehouses into one optimized material storage facility.
» Saved $5.7M+, improving material tractability, company was paying annual finds for government material.
» Retained $1.1M+ in capital equipment rentals, maximizing in house vehicle utilization.
Operations Enhancer, delivering tools and technology to eliminate inefficiencies and drive profitability
» Established ISO certification, piloting desirable practices in reliability, efficiency, and interchangeability.
» Streamlined the HR department, slashing 4 month hiring process to 28 days; redefined procedural expectations.
» Dropped lead time from 14 to 3 days through 95% vehicle utilization and material repurchase mitigation.
Active Secret Clearance
MBA Troy State University
BS, Finance and Operational Management Columbia College
Naval Special Warfare US Navy 1985 93
Professional Certifications:
Six Sigma Master Black Belt; Lean Manufacturing; Supply Chain Management; Lead ISO Auditor
Process and Project Management
PROFESSIONAL EXPERIENCE
Independent Sr. Consultant, Contractor OPTIMUS VIA SERVICES / DSD Laboratories 2010 –
» Providing continuous improvement guidance to the Naval, Air force, and Army medical centers.
» Responsible for deploying Six Sigma program, Lean and establishing quality standard throughout all systems.
» Mentor and train Green Belt and Black Belts, ensure project completion in a timely manner.
» Responsible for project selections with the executive committee to drive revenue through process excellence
Sr. Director, Quality Assurance & CPI XE SERVICES LLC, BLACKWATER USA 2008 – 2010
» Provided strategic direction for all Quality functions, including leading staff through the coaching sessions, monitoring
and auditing processes, coordinated and implemented quality initiatives that facilitated compliance with all internal
standards and governing requirements.
» Developed and maintained quality policies and procedures which are in support of company objectives
» Responsible for the organization’s Quality Improvement design to successfully achieve and maintain strategic company
goals while creating consensus and promoting quality throughout the organization.
» Educated and trained corporate leaders, staff and business members as to the quality plan, and their supportive
responsibilities.
» Ensured the highest standard of customer satisfaction by delivering the right product to meet customer expectation
through a hands on approach.
» Collected and summarized performance measurements and customer survey data in effort to identify opportunities
for improvement, and presented findings quarterly to the Quality Management Committee and
appropriate departments for improvement.
» Lead 5’S activities and advocated continuous improvement through Kaizen.
» Developed and implemented systems, policies, and procedures for the identification, collection, and
analysis of performance measurement data while establishing document control and regulatory
compliance.
Sr. Director, Supply Chain MASSIMO ZANETTI BEVERAGE 2006 – 2008
Responsible for deployment of a process improvement program throughout the organization.
»
» Responsible for communicating root causes for service/manufacturing issues, strong participation in monthly S&OP
process through escalating supply constraint issues in S&OP – Supply Constraint Meeting, defining inventory levels and
purchasing plan
» Reduced manufacturing cost by 5% through LEAN manufacturing principles and shrink reduction, realizing an 18%
increase in productivity, efficiency and waste elimination.
» Restructured the logistics process to meet a 99.1% on time customer delivery metric, resulting in a 700K annual
savings while increasing volume output.
» Reduced inventory turnovers from 13.80 to 11.80 resulting in 1.2 million dollar annual savings by focusing on the
elimination of slow and obsolete inventory.
» Developed company dashboard for senior management to measure/quantify effectiveness to include all metrics
and reports to establish world class manufacturing capabilities.
1999 – 2006
Sr. Supply Chain Process Improvement Specialist NORTHROP GRUMMAN CORPORATION
Constantly managing Continuous Improvement projects, Rapid Improvement Workshops
»
(RIWs), and Lean Six Sigma projects using DFSS, DOE, DMAIC and Lean Methodologies.
Responsible for the Supply Chain financial management process: Developed and implemented materials
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management, control costs, supply plan performance measures, MRP process, LRP, EVMS, Roll management,
overhead budget and purchase order audits for all programs.
» Monitored and managed material inventories to properly support business capacity while keeping overall operating
costs within budget guidelines
» Constantly monitored supplier manufacturing trends and resource alignment
Persistently developing processes improvement operational results through Configuration
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Management, Process and Product Quality Assurance, Measurement and Analysis, Project Monitoring
and Control, Project Planning and Development, Verification, Validation and Organizational Training.
Provide coaching, training and mentoring to Green Belt and Black Belt Six Sigma Team Leaders
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through Lean principles, DFSS, DOE, SPC and DMAIC methodology.
Responsible for continuous process improvement projects with new construction, overhaul and
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submarine contracts in various process lanes to include waterfront construction and supporting
services.
Senior Supplier Quality Engineer, to System Engineer
» Responsible for ensuring Supplier Quality Compliance and regulatory requirements.
» Responsible for the Supply Chain system, process audits and associated corrective actions.
Perform Line Control assessments, and oversee quality engineering test and RMA functions
»
» Analyze production assignments to ensure the corporation maximizes productivity and profits.
Developing and initiating systems that allowed warehouse management to estimate average
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daily staging space requirements, manpower and overtime requirements and determine needs for
contingency planning.
Provide supplier quality management throughout the Supply Chain commodities (Steel, pipe
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and fittings, electrical and complex machinery).
Develop and appropriated annual budgets for the supply chain organization.
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Branch Manager NAVY FEDERAL CREDIT UNION 1997 1999
» Selected as European Representative, forging critical alliances with high ranking governmental officials to grow institutional
visibility, build partnerships, and generate business growth.
» Authored annual business plans, setting operating budgets and delivering comprehensive GAAP accounting/auditing.
» Catapulted procedural efficiency, incorporating TQM and Lean methodologies.
Director, Quality & Process Improvement Consultant NAVAL MEDICAL CENTER 1991 1997
» Led business operations, optimizing budget controls, vendor negotiations, human resources, and facility expansions.
» Supported both product development and operations as subject matter expert.
» Responsible for the overall continuous improvement program, quality of healthcare service, both from a clinical and a
customer services perspective
» Developed and maintained policies and procedures, which are in support of, company objective required by accrediting
bodies.
» Cultivated operational excellence via cross functional communication and process standardization via ISO, TS 16946,
NCQA/URAC, and EQRO to ensure greater client satisfaction.