Manager Management

Victor W. Mui

*** ****** ******, **** *-** ? Nutley, NJ 07110 ? *******@*****.*** ? 973-

***-****

Talented IT professional qualified by 10 years of visible achievements in

leading edge information technology environments. Combine strong

analytical, troubleshooting and technical acumen with solid leadership,

project management and team-building skills to lead organizational change.

Skilled at empowering end-users and translating technical information in

non-technical terms to achieve quality and maintain efficiency. Maintain

excellent rapport with senior management team to analyze computer system

and corporate needs, submit recommendations and proposals, and develop

plans for systems development, operations, installation and implementation

while maintaining system integrity. Demonstrated ability to manage multiple

priorities in fast-paced environments.

Core Competencies: IT Strategic Planning, Network & Systems Security,

Physical Access Security, Regulatory Compliance, Business Impact Analysis,

Data Integrity/Recovery, Disaster Recovery Planning, Research &

Development, Risk Assessment, Process Improvement, Procedures Development,

Troubleshooting, Project Management, Technical Support and Training

* Platforms: Novell Netware, Microsoft Windows operating systems from 3.0

to 2008, Win7, Vista and XP, Mac OS 9.x/10.x, Linux

* Hardware: Apple Mac G4/G3, IBM/Dell Workstations, HP/Dell Printers,

PDA/Palmtop/Blackberry, HP Proliant Servers, Checkpoint/Sonicwall

Firewall/SSL-VPN, Dell PowerEdge/PowerVault/PowerConnect, Netapp/Promise

ISCSI SANS, IPC Trading Turrets, Avaya PBX, Mitel VoIP, Dell TL4000

* Networking: TCP/IP, Ethernet, Consumer Routers/Hubs, Sonicwall GVPN,

WINS/DHCP/DNS, ISCSI

* Languages: C++, Visual Basic, Java, HTML, SQL

* Tools: Exchange Server 2003, Blackberry Enterprise Server, Change

Auditor, Double Take, Adobe Acrobat, Backup Exec 12.5, Adobe Photoshop,

Lotus Notes, Microsoft Office Suite, Checkpoint/Sonicwall/Nortel/Cisco VPN

Client, VNC, Symantec/Network Associates/Trend Micro Antivirus, Microsoft

Virtual PC, VMWare, Remedy, Sybase, Acronis, Commence, Saleslogix, MAS500,

WSUS, Timberline, Microsoft On-Demand CRM, Discovery Attender, Paraben

Forensic Replicator

* Market Data Services: Reuters Bridgestation, Open Bloomberg, Reuters

Plus, Factset, Morningstar Principia, Market QA, Russell Performance

Universe, RFP Express/Machine, Aventail, Wilshire, Morgan Stanley

Basketlink, Barra, Ibbotson, CDO Monitor

Professional Experience

Woods Restoration Services, Wayne, New Jersey

August 2009 - July

2010

Manager of Information Technology

Managed the technology infrastructure for 4 geographic locations. Managed

the office consolidation/build out project for Florida, Washington DC, and

Connecticut office. Developed and implemented organization's Disaster

Recovery Plan.

Key Contributions:

. Provided IT infrastructure support (Active Directory, WINS/DNS,

networking, Mitel VoIP, file/database/application servers, BES Server)

and end user support services for the organization.

. Provided end user and executive desktop support services both locally

and remotely.

. Reduced the IT operating cost of the organization by 30% by

eliminating redundant telecom services, network capacity planning and

re-provisioning.

. Assisted Valor Equity Partners with streamlining, and improving

business process workflow.

. Co-managed the conversion of Computer Ease job cost accounting system

to Sage Timberline. Responsible for system administration, report

customization, and implementing enhancements to Timberline.

. Co-managed the conversion of JPP and Act to Microsoft On-Demand CRM.

Responsible for CRM customizations, workflow, system administration,

user training and reporting.

. Developed and enforced policies and procedures that led to enhanced

auditing and accountability.

. Defined Information Technology Policy and Standard Operating

Procedures,

. Minimized the Security/Data Risk profile of the organization.

. Re-organized/consolidated and ensure redundancy of the Organization's

data

. Performed Legal E-Discovery supporting internal and external

investigations.

. Virtualized various application/database servers.

Greenwich Street Capital Group, New York, New York

June 2005 - August 2009

Assistant Manager of Information Technology

Managed and maintained the technology infrastructure for four geographic

locations. Co-managed the office expansion construction project for three

NYC locations and their consolidation. Conducted research and testing of

new technologies for infrastructure upgrades and deployments. Continually

research and apply technology trends to ensure state-of-the-art operation.

Key Contributions:

. Provided trade floor desktop support services to traders, portfolio

managers, and operations personnel.

. Provided specialized support catering to senior managements needs.

. Managed and maintained Active Directory, WINS/DNS, and remote access

infrastructure.

. Installed, configured and maintained domain controllers, file/print

servers and application servers. Responsible for securing the data

stores, backup of file servers and SQL servers.

. Created and maintained corporate desktop and laptop images for mass

deployments.

. Deployed and managed IPC trading turrets, provisioning circuits with

third parties. Performed MAC (Move/Add/Changes) to the Avaya PBX voice

system

. Perform administrative task to the Blackberry environment. Responsible

for Blackberry server upgrades, policy designs, and device management.

. Co-managed the construction project of trading floors involving

architects, general contractors, and other external vendors.

Consolidated satellite trade room environments to a centralized

location.

. Performed IT audits for SOX 404 compliance.

. Assisted in the development, implementation, and testing of the

organizations Disaster Recovery Plan.

. Dealing with vendors (Level 3, Verizon) on circuit issues related to

interoffice communication.

. Research and tested new software/hardware technologies to increase

business productivity.

. Development of MSI packages for deployment via GPO.

. Implemented Helpdesk Call Management, and Inventory Asset Control

using Linux and open source software. Integrated Active Directory via

LDAP for security controls.

Prudential Financial, Newark, New Jersey

September 1995 -

April 2005

Team Lead, Senior Systems Specialist - Promoted 3 times.

Managed and maintained the technology environment for a trade floor

environment consisting of over 1000 clients. Provide specialized support to

the executives of Quantitative Management, Global Equity, and Fixed Income

business units. Assist in developing, managing, and maintaining the

Disaster Recovery/Business Continuity Plan for the various business units.

Key Contributions:

. Provide 24x7x365 technology support for over 1000 clients ensuring SLA's

are met or exceeded.

. Maintain documentation database on software and hardware installation for

our technology support staff.

. Provided project leadership to cross-functional teams consisting of

developers, network engineers, desktop support, and business

representatives.

. Design and validated Trade Room Intranet site, Responsible for publishing

updated content in a timely manner.

. Microsoft Excel report writing/debugging for traders, and portfolio

management.

. Organized and implemented the deployment of remote access technology to

critical clients aligned with Business Continuity Plan.

. Awarded the "Business Value Award" in 2001, and the "Hot Technology

Award" 1999.

Education

Master of Business Administration, Technology Management Concentration -

2005

Executive M.B.A. Program - Completed 18 month Exclusive program

New Jersey Institute of Technology - Newark, New Jersey

Bachelor of Science Degree in Computer and Information Science - 2002

New Jersey Institute of Technology - Newark, New Jersey

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