Customer Service System

[pic]

Charlie S. Cook

**** ********* ***** [pic] High Point, North Carolina [pic] (336) 259-

6157[pic] *******@**********.***

EDUCATION: University of Nevada-Las Vegas

Las Vegas, NV

Undergraduate Degree, Bachelor of Science

May 1993

. Area of concentration: Business Administration

Guilford Technical Community College

Jamestown, NC

Associate Degree, Information Systems

May 2001

. Area of concentration: Computer Programming

iSeries, BPCS, MAPICS, IBM Client Access/Operations Navigator, Visual

C#, FastFax, Infor Syteline, Microsoft Office applications, Wavelink

EXPERIENCE: American of Martinsville

Martinsville, VA

Systems Administrator/Programmer (iSeries)

Aug 2009 to Nov 2009

. Maintained and authorized end-user permissions of multiple

iSeries business systems.

. Designed in-house programs for both batch and interactive

business applications(CL, RPGLE, RPG Free,SQL)

. Scheduling of BRMS system backup.

. Resolved issues pertaining to daily system error log of batch

processes, interactive process errors, and legacy code program

gaps.

. Integrated iSeries data with pc applications (Microsoft Office)

via iSeries IFS/mapped drives.

. Responsible for installation peripheral devices (thin client,

line printers, USB attached devices, and RF devices via iSeries

emulations.

Purolator-Facet Incorporated

Greensboro, NC

Systems Administrator/Programmer (iSeries)

Feb 2008 to July 2009

. Designed in-house programs for batch and interactive

applications (CL, RPGLE, RPG Free, SQL).

. Participated as point-of -contact for all internal and external

audits as required by Sarbanes Oxley (SOX). Audits were weekly,

monthly, quarterly, and annually.

. Placed service call to IBM support center regarding system

annual service contracts or system repair maintenance.

. Supported peripheral devices attached to business system network

(i.e. impact printers, tape drives, and work centers/work hubs.)

Summit Pet Products

Greensboro, NC

Systems Programmer Analyst (iSeries)

June 2003 to Dec 2007

. Analyzed data to determine solution, such as installation of

alternate procedure, changes in processing methods, modification

of equipment, and redesign of products and services.

. Initiated and maintained batch systems backup via BRMS and

Robot.

. Established a successful source code for business solutions

(RPGLE, SQL, and CL).

Culp Incorporated

High Point, NC

Computer Tech/Operations (iSeries/Networki)

Jan 2001 to June 2003

. Installation and support local and remote AS/400 devices

including radio frequency terminals and access points, 348X

workstations, Ethernet connected printers, and various input

media (barcode scanners).

. Monitored several iSeries remotely, to ensure proper

connectivity and systems resource management.

. Logged systems incident reports and escalated system recovery

issues.

. Develop successful business code utilizing AS/400 programming

techniques in CL, RPG IV, and COBOL for command line and user

interface applications.

. Installation and support of pc networked devices including web

and mail servers, firewalls, VPN devices, and thin client

workstations.

E L Solutions, Inc. (telecommute)

West Covina, CA

Computer Programmer

Nov 1999 to Feb 2001

. Analyzed data to determine solution, such as installation of

alternate procedure, changes in processing methods, modification

of equipment, and redesign of products and services.

. Converted data from project specifications and statements of

problems in order to create and modify computer programs.

. Established a successful source code for business solutions

(Visual Basic 6.0 and Java2).

United Parcel Service

Greensboro, NC

Operational Trainer/ Supervisor

Aug 1998 to Nov 2001

. Analyzed user requirements, procedures, and problems in order to

automate processing and improve existing computer system.

. Contributed to profitability by reducing retention operational

expenses by 15%.

. Conferred with personnel of organizational units involved in

order to analyze current operational procedures.

. Wrote, designed and produced training materials for new hires.

. Planned and prepared technical reports, memoranda and

instructional manuals as documentation of program development

Hub Operational Supervisor June 1996

to Aug1998

. Directed and managed staff of 15 part-time employees

. Studied production schedules and estimated worker-hour

requirements for completion of job assignment

. Demonstrated effective leadership and encouraged team concepts.

. Fostered development of personnel in managerial capacity.

Unit Sorter

Sep 1994 to June 1996

. Maintained high production standards of excellence.

. Contributed to all aspects of customer service and operations.

. Executed daily operations of packing and shipments.

REFERENCES:

Available upon request

iSeries Programmer Analyst

Contact this candidate