Customer Service Technician

Brian A. McCully

**** ******* **. . ********, **** 43207

Phone: 614-***-**** Cell: 614-***-**** Email: ********@********.**.***

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2

Bachelor of Arts in Comprehensive Social Sciences

Ohio Dominican College, Columbus, Ohio Graduation: Fall 1994 GPA: 3.0

/ 4.0

Associate of Applied Science in Electronics and Computer Technology

DeVry University, Columbus, Ohio Graduation: March 2003 GPA:

3.72 / 4.0

2 EMPLOYMENT HISTORY

Electronics Technician Microdyne/L3 Communications 10/04 to

10/09

.Repair certifications from Xerox for the 6120, 8400,3400,3450,3500,4500,

PE120, PE220, PE16 and 6120 printers.

. Test and repair field units for Xerox printers.

. Field units include: Image Processing Boards, Engine Control Boards,

Laser Units,

Power Supplies as well as other assorted mechanical units for various

printers including 7700,7750,6200,6250,740,4400 and M20i.

. Log all operations and procedures into company management system.

Warehouse Associate S.P. Richards Company (GPC) 1/93 to 11/02

. Night Supervisor over 16 to 20 employees

. Order filler (pull and pack)-Wholesale Office Supplies

. Audited accuracy of other employees

. Operated heavy machinery (Forklifts, Flatbed Trucks and C-pack machines)

. 8 years of experience with customer service calls, will call customers,

shipping

and receiving, inventories and stocking of company merchandise

. Maintained shipping manifests and managed company (end of month) computer

tasks

Warehouse Trainer Kmart

9/03 to 10/03

. Train new and old employees on proper procedures of the pick-pack

operation

. Observe and create written evaluations of employees

. Perform inventories on merchandise slots

. 2 month contract to complete these tasks

Hobbies: Building and troubleshooting computers.

Cable TV and Roadrunner Installation Technician (2 weeks of training)

Volunteer Work: Assistant coach girls JV basketball at Upper Arlington H.S.

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