Customer Service Sales
Resume:
MARTIN H FEIL
******@***.***
OBJECTIVE:
A challenging SALES and CUSTOMER SERVICE position which will take
advantage of an extensive background in CUSTOMER SATISFACTION and
RETENTION, along with experience in sales and marketing planning,
management, and control.
SUMMARY OF QUALIFICATIONS:
> Self motivated self starter with the empathy and understanding that
enables excellent customer service, as well as the ability to
motivate both sales staff and customers alike.
> Achieve results by planning ahead to avoid problems, and maximize
solutions, treating all problems as opportunities for improvement.
> Well developed ability to see both the forest and the trees in
virtually any situation, making whatever effort may be necessary to
effectively communicate with others.
RECENT WORK HISTORY:
We R Wireless ... Deptford, NJ ... 2007 - 2010 Customer Service Manager
. Performed all customer service follow up functions for a chain of Verizon
Wireless cellular phone stores, helping to grow the company from 7 to 33
stores in a period of just 2 years.
. Developed refined calling lists from excessive raw data for customer
service purposes, and further refined their usage so that they could be
utilized for telemarketing purposes.
. Helped to save one location from being closed by telemarketing for
intensive customer retention.
. Rewrote large portions of the Employee Handbook for better clarity and
improved sales techniques. Additionally developed and incorporated both
Anti-discrimination Anti-harassment Agreement and a Non-compete Non-
disclosure Agreement.
. Made an Employment Application Form that made sense for the company and
used it to help restaff a number of locations.
. Personally trained all my new hires in basic policies and procedures and
gave provided sales counseling for other older representatives.
P.J. FITZPATRICK ... New Castle, DE ... 2006 - 2007 Customer Service /
Marketing
. Demonstrated home improvements in BJ's Stores throughout the Delaware
Valley.
. Maintained a consistently high level of leads with a high percentage of
closes.
. Assisted in the training and indoctrination of new staff, as the need
arose.
. Was the "go to" guy, normally working the slowest stores, regardless of
location.
Page 2 - Marty H Feil
SLOMIN'S SHIELD ... Newark, DE ... 2004 - 2006 Appointment Setter /
Trainer
. Alarm company telemarketing position requiring full knowledge of the laws
governing telemarketing and do not call lists.
. Maintained one of the highest closing percentages in all branches of the
company on leads run by the sales representatives.
. Assisted the Office Manager to determine which areas to call, on any
given night.
. After a shake up in the office management, took over the training of all
new personnel and, additionally, did one on one retraining with
experienced staff at the request of Corporate Sales Management Team.
. Took field trips to other branches to learn what they did that was
different, that could be incorporated into the Newark branch to make it
better.
ADDITIONAL WORK HISTORY
2004 - 2005 ... Demonstrator - Horizon Services, New Castle, DE
2002 - 2003 ... TruGreen - Sales Representative, Wilmington, DE
2000 - 2001 ... Sales Representative - Service Master
Companies, Wilmington, DE
1996 - 2000 ... Home Health Care Provider
1989 - 1995 ... Sales and Management Consultant NIMBUS, Wilmington, DE
1987 - 1988 ... Financial Services Sales Representative, Prudential,
Langhorne, PA
1986 - 1987 ... Sales Manager, REALTY WORLD, The Market Place AND
Member Services Manager, REALTY WORLD, MidAtlantic,
Fairfax, VA
1981 - 1986 ... Project Director, George S. May international, Park Ridge,
IL
EDUCATION AND PROFESSIONAL DEVELOPMENT
BBA Management with Honors, Hofstra University
Sales Seminars with Zig Ziglar, Tom Hopkins and Floyd Wickman.
Held Real Estate Licenses in New Jersey and Pennsylvania, with full Realty
World training including sales and listing.
Held insurance licenses in Pennsylvania for life, health, property and
casualty.
Passed Series 6 and 63 examinations.
Contact this candidate