Customer Service Engineer
Resume:
Steven Selick
innovative IT Leadership & Solutions
Decisive and dynamic technical professional with more than 15 years of
progressive experience in Information Technology support and management
roles. Confident and compelling leadership combines with exceptional
communication skills, building trust and rapport with customers, employees,
and peers alike. Unparalleled work ethic compliments diagnostic talent and
remote administrative capabilities to facilitate fulfillment of all
corporate goals and long-term objectives. Proactive adaptation to new
computing environments, applications, and business models enables
successful achievement of breakthrough results as an individual
contributor, as well as inspiring resourceful problem-solving from diverse
teams in complex technical environments.
Areas of Expertise
Project Management . Client Relations . Customer Service . Team Leadership
& Motivation
Technical Support . Needs Assessment . Process Improvement . Quality
Assurance & Testing
Systems Automation . IT Infrastructure . Network Administration .
Deployment & Migrations
Career Highlights
valcourt building services - Arlington, VA 2005 - Present
Market leader in commercial building maintenance, window cleaning,
waterproofing, and restoration, serving the United States east coast.
IT Director
Report directly to the CEO. Oversee the primary data center in Arlington,
VA and coordinate IT management of 12 offices from New Jersey to Florida.
Implement a complex multi-site Active Directory forest utilizing Windows
Server 2003, 2008, and 2008 R2. Create and maintain extensive Exchange
server environment which supports the worldwide Valcourt.net domain. Test
and migrate from Exchange 2000 through Exchange 2010. Maintain network and
server equipment functionality and cost-effectiveness as well as remotely
support smart phones including Google Droid, PalmOS, Windows Mobile, and
iPhone. Organize office relocations and integration of acquired branches,
assisting transition to Valcourt standard applications and practices.
Oversee technical support teams in all 12 branch offices and provide
technical expertise and mentorship to IT support groups both on site and
remotely.
Key Achievements:
. Secured significant savings by virtualizing and consolidating the
Exchange, Accounting, and Estimating environments using VMWare ESX to
reduce the number of servers required while ensuring hardware failover
via SAN and VMotion for virtual servers.
. Pioneered the company-wide network migration from individual remote PCs
in each office to a fully meshed WAN under an Active Directory forest
along with access to legacy in-house systems from a multi-user
environment.
. Established complete employee monitoring with SpectorSoft's Spector 360
system, and fulfilled CEO-requested web controls through Fortinet
firewalls and a FortiManager system with specific exemptions for
executives and sales managers per approval.
. Enabled remote accessibility and national functionality for a secure user
network by incorporating mobile broadband cards, Citrix, Remote Desktop,
Outlook Anywhere, and VPNs.
. Managed the integration of the Florida branch acquisition and established
Valcourt standard policies and practices while migrating their existing
data to our standard applications.
ngen - Largo, MD 2000 - 2005
IT services consulting firm specializing in networking, security,
relocation and hosting across computer, telephone, and Internet
technologies.
Vice President of New York IT
Managed consultants and technicians at the New York City branch office,
directing major projects and all customer relationships. Led major client
projects and spearheaded construction of networks from the ground up, on-
site in NYC, Philadelphia, Baltimore, Washington D.C., Boston, and
Charlottesville, VA. Designed and prepared key presentations for delivery
to prospective clients.
Key Achievements:
. Selected by the NGen company president to personally handle the
construction of a new Active Directory forest for Valcourt.
. Regularly managed and implemented enterprise scale Exchange and Active
Directory migrations. Mentored and assisted other NGen technicians.
. Successfully enabled a HUD subcontractor to file contracts electronically
in permanent form by implementing a WORM (write once, read many) optical
system.
. Supported the integration of global architecture firm's system into a
tapeless, centralized backup solution.
itt industries (avionics division) - Clifton, NJ 1995 - 2000
Defense subcontractor for the United States and other countries, which
develops electronic countermeasures for airplanes and helicopters.
Network Design Engineer
Developed and implemented the automated Windows NT 4.0 workstation build
for ITT Industries clients enterprise-wide who's descendent is still in use
today. Lead the team to upgrade ITTInd.com and ITT.com Exchange servers
from Exchange 5.0 to 5.5 and continued to manage the Exchange environment.
Administered the internal website as well as administered remote access via
Citrix, modem and VPN connections using Tektronix's proprietary WinDD
product that enabled full utilization of the Microsoft Office suite from
Unix workstations. Deployed and managed Systems Management Services (SMS)
for application deployment and inventory collection. Collaborated with
Microsoft server developers and diagnostic engineers to resolve a dual
processor issue with Windows NT 4.0 SP2.
Key Achievements:
. Proposed the "Network Logon" dialup connection function which is still
available today in Windows 7 to the head of the Microsoft Windows user
interface development team before Windows NT 4.0 was finalized.
. Deployed a secure, classified Windows for Workgroups environment by
creating a diskless PC lab (booting off an NT 4.0 classified server),
providing for a specialized development system regulated by strict US
Government security protocols.
. Implemented a SecurID hardware solution for remote access authentication
on the unclassified network.
. Integrated the ITT Industries headquarters network with the operational
branches via point to point frame relay lines.
Credentials
Boston University - Boston, MA
. Bachelor of Arts in Liberal Arts
. Concentration in Electronic Music
Professional Training
Microsoft Certified System Engineer (MCSE)
Microsoft's Train the Trainer program
Previously held SECRET level U.S. Government Classified Clearance
Technical Proficiencies
. Automation, deployment, Diagnostics, Troubleshooting, Remote & On-site
Support
. All versions of Windows server from NT 3.5 through Server 2008 R2 32
and 64 bit
. All versions of Microsoft client operating systems from DOS to Windows
7 32 and 64 bit
. Microsoft Exchange from version 4.0 thru version 2010
. SQL server installation and maintenance
. IP networking including integrating LAN and WAN over the Internet and
dedicated lines
. Firewall installation and configuration including Cisco, Fortinet, and
SonicWall
. WIFI implementation and security
. Citrix and Microsoft Remote Desktop solutions
. VMWare ESX server including VMotion and VSphere
*****@******.***
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