Quality Assurance Project Manager
Resume:
Carla M. Mauro **** Portesuello Ave, Santa Barbara, CA 93105
******@*******.***
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Objective
Results-driven leader with expertise in business systems, financial
analysis, database administration, staff training and quality assurance
eager to contribute talents toward actively supporting a progressive
organization in optimizing performance in the role of Systems Analyst.
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Career Profile
> Over 12 years of departmental leadership, software development and
analysis experience.
> Bachelor of Science degree in Finance.
> Outstanding skills in design and maintenance of databases.
> Knowledgeable in administrative leadership, quality and financial
analysis.
> Exceptional project management and systems development skills.
> Adept in developing strategic programs to upgrade customer
satisfaction.
> Demonstrated competence in team leadership, training and customer
service/relations.
> Knowledgeable in procedures, policy and procedures.
> Capacity in HR functions including payroll.
> Excellent capacity in prioritization, problem solving and
effectiveness in fast-paced environments.
> Well-organized multi-tasker with exceptional interpersonal skills.
> Notable ability in personnel training and employee retention.
> Proficient in advanced business software applications.
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Technology Skills
SAP BPC, Business Objects, Essbase, Oracle 11.5.10, System Architecture,
DB2, SQL, SQL Server, DTS Packages, MS Office Suite, MS Access, API
Software Navigator, Outlooksoft, Visio, Kronos
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Professional Experience
Methodist Hospital of Southern California, Arcadia, CA 2009 - Present
Senior Financial Systems Analyst III
. Implement API Software Navigator, design conversion queries for HR and
Patient Financial Services.
. Train staff members on MS Excel, Access and SQL.
Beckman Coulter, Inc, Fullerton, CA 2003 - 2009
Senior Financial Systems Analyst
. Initiated DTS packages to automate data loads, currency exception
calculations and special rules.
. Developed budgeting and forecasting data input and automated management
templates.
. Trained worldwide users on Outlooksoft, SQL Server and queries, and DTS
packages.
. 'Circle of excellence Award,' 2004.
Senior Applications Architect & Senior Business Systems Analyst
. Designed and maintained Business Intelligence Data, Reports and automated
reporting templates.
. Oversaw in-house software package development cycle, including technical
specifications and QA.
. Managed/monitored production servers for internal and external
departments and implemented upgrades.
Kaiser Permanente, Pasadena, CA 2001 - 2002
Project Manager
. Lead Business PM for new server-based system, second-level technical
support and analyst training.
. Responsible for SQL queries, production reports, imaging system
maintenance and Access databases.
. Delivered exceptional 2nd level support for workflow system.
Carla M. Mauro
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Babystyle (eStyle, Inc.), Los Angeles, CA 2000 - 2001
Quality Assurance Manager
. Rolled-out complete Quality Assurance Department and all objectives and
strategic goals.
. Developed tests and plans for in-house databases and website.
. Made critical Technology Department contributions.
. Implemented companywide change control procedures and evaluated testing
software.
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Other Experience
Have also been employed by LERETA Corporation in capacity of Change
Management Control Analyst developing Change Management procedures,
approving and conducting final test plans, leading staff meetings,
assisting clients implement new projects, collaborating with operations on
design and development of new projects and devising programming standards.
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Education
Arizona State University, Tempe, AZ
Bachelor of Science, Finance 1997
Royal Melbourne Institute of Technology, Melbourne, Victoria, Australia
Exchange Student, 1994
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