Customer Service Manager
Resume:
Miriam Ross
Phoenix, AZ *5032
************@*****.***
Sales Representative
Innovative, ambitious, and versatile professional
With admirable career achievements and success.
Professional Strengths:
Client Development/Focus Persuasive Communication Skills
Mentor / Motivator
Extremely Goal Oriented Customer Relationship Building
Negotiation Tactics
Professional Presentation Business Management
Contract Terms
Networking Marketing Skills
(Dedicated, self-driven, focused, and results oriented; always one step
ahead of the challenge
(Strong sense of identifying and capturing opportunities based on abilities
to evaluate motivations
(Clearly articulate, personable, and professional
(Acquired salesmanship and marketing skills by way of a more in-depth sense
of human interaction
(Experienced with persuasive techniques to reason through rebuttals to
achieve ultimate goals
Professional Experience:
Marketing Specialist
Professional Marketing International
2009 to Present
Scottsdale, AZ
Establish relationships with Real Estate investors and businesses, conduct
interviews to determine eligibility for services rendered, based
on probability of success, motivation, commitment, and goals. Upon
approval, provide consulting with Real Estate experts for varying business
plans.
Sales Manager, Advertising Specialist
eBiz Solutions
2007 to 2009
Phoenix, AZ
Establish relationships with businesses, create, present and sell
competitive advertising campaigns that best fit the needs of each company
based on goals, target market and budget. Offer consulting and advice for
marketing stradegies. Then, follow up with upgrades and new plans as
business progresses. Advanced to managing a team of Advertising
Spcialists. As manager, increased sales volume by 63%.
CphT
Dependable Pharmacy 2005 to
present
Phoenix, AZ
Translate and fill prescriptions for patients, at various locations when
short staffed. Part time / occasional.
Senior Loan Officer
Residential Finance America 2006 to
2007
Phoenix, AZ
Originate and broker mortgage loans for home purchases, refinance and new
home construction. Create loan scenarios based on the needs and
qualifications of each client, present and sell the loan. Solidify
contracts with referral sources. Review and analyze loan transaction
packages for preliminary approval or denial in accordance with bank
guidelines. Assemble all required documentation for processing and
underwriting on each transaction.
Loan Officer
Ameriquest Mortgage, Business Development Division
2005 to 2006
Phoenix, AZ
Develop business relationships, creating a book with collection agencies
over the phone, and occasional travel for live presentations. Educate
agencies on how to collect on their debtors by way of referring debtors to
me, who are homeowners, in order to refinance and use equity to pay off
debt. Once a client is referred, create loan scenarios with the focus of
paying off debt being primary, sell the most appropriate mortgage
refinance, and occasional new home purchase.
Clinical Interventions, CphT
Caremark Pharmacy 2004 to
2005
Phoenix, AZ
Research patient drug history to pinpoint interactions, contraindications
and find alternative treatment options to better suit the patient and
benefit company needs. Speak with Doctors and give diagnostic treatment
recommendations of care for individual therapy. Give reasons and rebuttals
to Doctor on why one drug or therapy may be a better than what was
previously prescribed for each individual patient.
CphT
Carrs Safeway Pharmacy 1998 to
2004
Eagle River, AK / Phoenix, AZ
Translate, and fill prescriptions, Monitor and maintain CII log,
Compounding, and customer service.
Education, Current Licensure and Certifications:
CphT
Arizona Pharmacy Association
Pharmacy Technician Certification Board
Pharmacy Technician
Arizona State Board of Pharmacy
Contact this candidate