Customer Service Supervisor

ROBERT WAYNE PARRIS, JR

** ***** ****** *****

Senoia, Georgia 30276

Home: 770-***-****

Cell: 678-***-****

OBJECTIVE: An advanced level management position with the

opportunity for advancement.

EDUCATION: Graduate of Troup Technical College - LaGrange,

Georgia, 1982

Major: Data Processing

Minor: Business Management

GPA: 3.58

Graduate of Greenville High

School - Greenville, Georgia, 1981

EMPLOYMENT

EXPERIENCE: Saia Motor Freight

Duluth, Georgia

August 2009 to present

Linehaul Dispatch Supervisor

Responsible for movement of freight through-out our

linehaul system to

ensure trailers arrive at destination in a timely manner so deliveries

can be

made without exception. Also responsible for maintaining current

over night lane reviews to ensure service is being

met & schedules are leaving

on time and correcting any issues that may occur and the movement of

equipment from terminal to

terminal to ensure equipment pools are always at

their proper levels.

YRC - Yellow / Roadway

May 2004 to March 2009

Newnan, Georgia

March 2009 to August2009

Dothan, Alabama

Operations Supervisor:

Responsible for the

coordination of the daily operation which included

the daily labor planning along

with maintaining dock operation. Other

responsibilities include

dispatching city drivers for pickups, entering

payroll and also driver logs

for DOT specifications, keeping operating and

overtime costs under control,

handling union labor issues, & customer service.

USF HOLLAND MOTOR EXPRESS

Atlanta, Georgia

April 1992 to May 2004

Operations Supervisor:

Responsibilities were daily

supervisory duties in an LTL freight terminal which

included city dispatching, linehaul

dispatching, labor planning for dock and city

to keep cost to a minimum, also dock supervision,

handling labor issues,

maintaining proper equipment pools, and customer

service.

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