Human Resources Manager

CINDY K. DIXON, SPHR

***** ******** ****, ************, ** 46234 317-***-**** home

*********@*****.*** 317-***-**** cell

HUMAN RESOURCES MANAGEMENT

Strong combination of management and human resource skills

Dynamic, achievement-focused Human Resources professional with an established performance record. Key

competencies include:

Employee Communications Policy and Procedures Development

Management Training & Development Benefits Administration

Performance Appraisal Process Professional Recruitment

Wage and Salary Administration Employee Relations and Retention

Compensation and Payroll Management OSHA & HIPAA Compliance

Equal Employment Opportunity Compliance Effective Presentations

Marketing Strategies Employee Surveys

Change Management Volunteer Coordination

CONTRIBUTIONS & ACHIEVEMENTS

As Human Resources Director, selected and implemented a new payroll and HRIS system. Result: Improved

employee communication, moved to electronic benefit enrollment and automated many HR and reporting

functions.

As Human Resources Consultant, coordinated the successful acquisition of 1200+ employees in the first five

months with the organization. Result: By January 1, 2010, all employees were successful employed by Indiana

Clinic and setup on their payroll and benefit systems.

Designed employee survey to identify areas of concern, utilizing resultant recommendations to make desired

improvements. Result: By the second year, survey results showed measurable improvements in all area, reducing

staff turnover by 22%.

As project manager for construction of new facility, provided input during design phase, coordinated interior

design including purchasing furniture, and managed logistics for the physical move. Result: Move was

accomplished in two days with minimal impact on staff and no injuries.

Purchased software, enabling transcription from remote locations, allowing 50% of transcription staff to be home-

based. Result: Reduced staff, improved turnaround, and saved $100K annually.

PROFESSIONAL EXPERIENCE

Human Resources Consultant 2009-Present

Indiana Clinic (acquired from Respiratory & Critical Care Consultants) Indianapolis, Indiana

Manage the on-boarding process of newly acquired medical groups through on-going meetings with Practice

Administrators to coordinate a smooth transition for their practice and employees.

Primary point of information on all employees coming into Indiana Clinic through spreadsheet tracking, consistent

compensation practices, job description creation and employee mapping.

Created and implemented an equity adjustment process for all clinical staff joining Indiana Clinic in its first year.

Human Resources Director 2005-2009

Respiratory & Critical Care Consultants (acquired by Indiana Clinic) Indianapolis, Indiana

Managed all aspects of the human resources function, including recruiting and hiring, policy and procedure development,

payroll, compensation strategies, employee counseling and conflict resolution.

Continual analysis of benefits, coordinating all conversions and overseeing employee education.

Developed a new employee policy handbook to assist the company in reaching its long-term goals of growth and employee

retention. Conducted employee meetings to review all policies.

Improved communications through HRIS system, benefit enrollment sessions and biweekly newsletter.

Supervised Payroll/Benefits Specialist and OSHA/Purchasing staff.

Attended and made presentations at monthly leadership and board meetings.

Educated and kept supervisors and managers current on human resources and relevant legal issues.

Human Resources Director 2000-2005

CorVasc MD’s Indianapolis, Indiana

Managed all aspects of the human resources function, including recruiting, screening and hiring, employee orientation,

benefits administration, policy and procedure development, employee counseling and conflict resolution and employee

development / training.

Instituted formalized evaluation process and recognition program for the corporation.

Enhanced corporate communications through biweekly newsletter and employee functions.

Managed Medical Records, Transcription, Front Desk, Surgery Scheduling and Administrative staff of over twenty,

including two team leaders.

Ensured compliance with company and OSHA safety standards through ongoing training.

Researched, procured, and assisted with training staff at all eight locations on billing/scheduling software system.

Admissions Manager 1996-2000

Charter Behavioral Health Systems Indianapolis, Indiana

Was initially hired as Outpatient Services Manager for mental health facility.

Managed patient admissions process, including cash collections, financial counseling, and benefits verification. Organized

and streamlined admissions paperwork system.

Established computer-based system to track program attendance and patient census.

Managed daily operations of Outpatient Clinic, supervising staff of 16.

Implemented logistics of patient transportation process including daily driver assignments.

Office Manager / Accounting 1994-1996

Preferred, Inc. Fort Wayne and Indianapolis, Indiana

Managed office including Human Resources function for commercial painting contractor, transferred to

Indianapolis office in an Office Manager/Accountant function within a year.

Human Resource responsibilities included recruiting, and hiring, as well as meeting all Worker’s Compensation,

unemployment, and OSHA requirements.

Accounting duties included Accounts Payable, Accounts Receivable, financial reporting, job profit analysis, and cash

management.

Provided computer hardware and software support, including troubleshooting and repairing equipment as needed.

Supervised office and clerical staff.

Senior Health Services Manager 1982-1994

Parkview Memorial Hospital Fort Wayne, Indiana

Promoted from Social Services Office Coordinator to direct newly-created senior-focused education and

community relations department.

Coordinated educational programs for up to 1,200 attendees.

Developed marketing strategies, designed brochures and other marketing materials.

Implemented and monitored community senior discount program offering unique discounts to participating members.

Presented at seminars both locally and nationally.

Managed departmental budget and materials procurement.

Teamed with local agencies for development of joint programs.

Coordinated a team of over 45 volunteers to assist in all phases of the membership program.

EDUCATION / PROFESSIONAL TRAINING

Indiana Wesleyan University – Bachelor of Science in Business Management.

Proficient in Microsoft Windows, Word, Excel, PowerPoint, Outlook, Print Shop, Report Smith, MAS90, ADP and UltiPro

HRIS/payroll systems.

CERTIFICATIONS / AFFILIATIONS

Senior Professional in Human Resources – Human Resource Certification Institute

Society for Human Resource Management

Human Resource Association of Central Indiana

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