Customer Service Data Entry

SU JON ERAHAM **** Lake Heights Drive, Apt # H-***, Everett, WA 98208

******.**@*******.*** • Cellular 425-***-****

BACKGROUND SUMMARY

Benefits administrator with over ten years of experience in benefits outsourcing; adept at working in fast-paced

environments demanding strong organizational and interpersonal skills. Communication skills demonstrated through

verbal and writing abilities and client relations. Committed to exceptional customer service.

EMPLOYMENT SUMMARY

New Accounts Coordinator 2008 to Present

CompuPay Inc., Tukwila, WA - Implement accounts to online payroll system. Data entry of employee demographic

information, tax status and exemptions, status changes, voluntary deductions, PTO accrual, employer 401k match.

Data entry and processing of payroll to include loading and balancing of prior wages and adjustment payrolls. Create

and import files. Daily client facing. Perform web training of online tool.

• Selected to participate in company project to improve process and procedures.

Payroll Specialist II/Interface Analyst 2006 to 2008

ADP Automated Data Processing, Bothell, WA - Authored desktop process and procedures for internal training.

Assisted with testing client and vendor files. Assisted in troubleshooting and resolution of file and interface related

difficulties. Monitored client and vendor files. Collaborated with clients and vendors to gain file management

efficiencies. Corrected errors and modified data for successful file load. Created and maintained user logins and

passwords. Coordinate with payroll departments ensuring smooth quarter end, year end, and out of sequence payroll

processing. Trained new employees and answered questions. Provided support for special projects.

• Accepted increasing responsibility demonstrating flexibility and ability to learn quickly. Assigned to manage

strategic clients.

Account Manager 2005 to 2006

COBRA Management Services, LLC, Bellevue, WA - Client Facing. Primary contact for assigned clients. Performed

data entry of participant records into database. Import/Export files. Reviewed data for accuracy. Reviewed and

prepared correspondence. Provided timely and accurate information and resolved critical problems. Maintained

professional phone skills and excellent customer relations under highly pressured and sensitive situations.

• Exceeded expectations; assigned to manage multiple strategic clients.

Payroll Specialist 2004 to 2005

ADP Automated Data Processing, Inc/ProBusiness, Bothell, WA - Reviewed time sheets for completeness and to

determine payroll factors and pay rates. Verified attendance, hours worked, and pay adjustments and posted

information onto designated records. Calculated and computed wages and entered data into computer. Processed and

issued manual checks. Data entry of personnel information to include new hire set up, terminations, status changes,

direct deposit forms, and Federal/State tax forms. Reviewed transmittal error reports and corrected account

discrepancies to avoid overpayment and/or underpayment. Imported weekly payroll files.

• Proven ability to manage an increased workload and provide quality service; internally promoted to Payroll

Specialist II.

EDUCATIONAL PROFILE

Associate in Arts and Sciences 1998

Pierce College, Lakewood, WA

High School Diploma 1995

Yelm High School, Yelm, WA

Certificate, Early Childhood Education 1995

New Market Vocation Skills Center, Tumwater, WA - Received Washington Award for Vocation Excellence (WAVE)

Scholarship.

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