Manager Quality Assurance

Stephen Travis

abl6fl@r.postjobfree.com 281-***-****

Houston Metro area Travel up to 100%

Willing to relocate Non-smoker

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IT ARCHITECT - Solution Design ~ Implementation ~ Service Delivery

Objective Statement

Seeking a position where I can continue to deliver significant increases in

net revenues by developing and implementing innovative solutions, and

leverage my knowledge of best practices and industry standards, acquired

through previous experience and continuing education, to decrease operating

costs and increase productivity.

Selected Accomplishments

. Proposed and delivered a teacher portal to provide collaboration

services, student attendance and grade records for a large school

district with 120,000 users. Worked with the customer stakeholders and IT

staff to refine the requirements resulting in expanded scope and improved

usability. Radically increased the success of the project by improving

the consistency in look and feel and functionality available to end

users, increased adoption rate, reduced training expense and lowered

total cost of ownership. Generated an additional $35,000,000 in contract

revenue.

. Proposed and delivered a POS solution to replace existing datacenter and

in-store infrastructure. Leveraged VMWare and a reliable high speed WAN

to eliminate in-store servers, provide a more resilient solution with on-

demand adjustment of server provisioning. Approach saved over $4,000,000

in initial hardware and software cost compared with conventional approach

and over $1,000,000 per year in operational savings.

. Evaluated multiple complementary software packages for use in a large HR

on-boarding project, made buy vs build recommendation which led to a

successful project completion over 5 months early. Resulted in savings

for development, maintenance and operational cost totaling over $200,000

in the first year.

. Developed the installation processes and documentation, helped train

installation teams, and helped manage the delivery of a nationwide

point of sale rollout consisting of 7,000 NT servers and 20,000 NT

workstations deployed to 7,000 locations over an 18 month period.

Review of lessons learned and retraining on use of best practices

resulted in a 25% reduction in onsite installation time and an overall

labor savings of $450,000 (14,000 man-hours).

. Improved operational efficiency of mapping applications by reorganizing

geospatial data to improve performance of the data selection process,

producing a 90% reduction of execution time for data selection processes

and deferring the need for a $600,000 hardware upgrade by 18 months.

Employment History

IBM. Software IT Architect (Pre-sales engineering support) Jul 2000 - Nov

2008

IBM is a pioneer in information technology and a leader in the worldwide

IT industry, revolutionizing the way in which enterprises, organizations

and people operate and thrive.

Alternative Resources Corporation. Network and Service 1998 - 2000

Delivery consultant

A.R.C. is one of North America's top IT services and solutions providers,

delivering Enterprise Lifecycle Services and Point Solutions to the world's

most respected companies.

Technology Service Solutions. Senior Network Specialist 1995 - 1998

TSS was created to meet the market demand for a competitively priced,

single-source multivendor service provider for desktop and LAN-based open

client/server systems.

Fairfield Digitizing Services. IS Department Manager 1993 - 1995

Fairfield digitizing converts data from paper maps and drawings to

customized geocoded databases for public utilities and local

municipalities to simplify data management and improve productivity.

Western Geophysical. Application Software Development 1984 - 1993

Manager

The world's leading geophysical services company, providing a full range

of services to the oil and gas industry.

Texas Instruments Inc. Technical Support Manager/Software 1976 - 1984

Engineer

Texas Instruments designs, manufactures and markets semiconductor

components to electronics companies all over the world used in almost all

electronic equipment manufactured today.

Bachelor of Science (Computer Science) - Teesside Polytechnic, UK

Professional Overview

A highly effective Senior IT Professional with more than thirty years of

experience in solution design and development, service delivery and project

management.

. A track record of meeting challenges head on and creating positive

change.

. Thrives in high-pressure situations requiring focused decision making.

. An accomplished leader with in-depth experience in systems integration,

IT infrastructure and service delivery.

. A history of building high-performing teams and leading them to deliver

practical, reliable, and state-of-the-art solutions in highly

challenging, mission critical, business environments.

Professional Experience

IBM Jul 2000 - Nov 2008

Software IT Architect (technical sales support) (2007-2008)

Worked with software sales team to build trusted advisor relationships with

customers. Provided pre and post-sales technical support, responded to

RFP's and RFI's, gathered requirements, delivered proof-of-technology

demonstrations, developed roadmaps and competitive product analysis.

Actively participated in the identification of customer's business drivers,

built strong customer relationships to become a trusted advisor based upon

technical credibility. Participated in the development of solution

architectures and actively participated in the communication of the

proposed solution to the customer.

Senior IT Architect/Lead IT Architect (2000 - 2006)

Technical solution lead on highly focused RFP response teams (from 4 to 25

team-members) tasked with generating proposal responses for complex,

multimillion dollar federal projects. Translated the client's business

requirements into specific system, application and/or process designs.

Responsible for a wide range of design activities from requirements

analysis through systems, application and process design specification.

Alternative Resources Corporation Dec 1998 - Jun 2000

Technical Support Lead (1998-2000)

Developed automated system image build processes, deployment plans and

onsite installation processes and instructions for a 27,000 system,

national, Point of Sale rollout. Coordinated and supported onsite

activities and provided onsite support for installations at the most

complex sites.

Technology Service Solutions Mar 1995 - Dec 1998

Senior Network Specialist (1995-1998)

Performed support, upgrade and new deployment projects for Windows, Novell

and Unix systems, printers, networks and general IT Infrastructure.

Coordinated field specialists performing work at remote sites. Scheduled on

site activities based on systems availability and equipment delivery.

Fairfield Digitizing Services May 1993 - Nov 1995

IS Department Manager (1993-1995)

Managed software development and administration of digitizing IT assets.

Implemented site LAN, administered network infrastructure, pc's and

servers. Led a team of developers implementing custom digitizing

functionality for AutoCad and ARCInfo systems.

Western Geophysical (Western-Atlas) Apr 1984 - Feb 1993

Application Software Development Lead (1984-1993)

Supervised programmers developing geophysical data processing and mapping

applications. Supervised training and acceptance testing of Geophysical

software suite on IBM Mainframe for delivery to Chinese government.

Performed pre-delivery configuration and setup of data processing software,

supervised installation of hardware and software in Beijing China.

Texas Instruments Inc July 1976 - Apr 1984

Technical Support Manager (1983-1984)

Supervised team of nine engineers and technicians supporting users of TI

microprocessors.

Application Software Developer (1976-1983)

Developed application and OS software for TI microcomputer and

microprocessor products.

Technical Experience

. Platforms: Windows (NT/2000/2003/XP/Vista/7), AIX, Solaris, Linux,

Novell, MVS-TSO/SPF, Citrix

. Software: Active Directory, Terminal Server, Exchange, VMWare, MS

Office, MS Project, Visio, Access, FoxPro, Lotus Notes, SQL Server, SMS

Server, Remedy, Tivoli, RUP, AutoCad, Synercom, ESRI ArcInfo, .

. Hardware: x86 Workstations & Servers (IBM, HP, Compaq, Dell), IBM P-

Series, IBM Mainframes, Cisco Routers, Firewalls, Switches, Access

Points, Printers, Infrastructure power, AC & Cabling (cat 5, cat 6, Coax,

Fiber).

. Protocols/Systems/Standards: Ethernet, Token Ring, TCP/IP, SNA, DHCP,

VOIP, HTTP, SSH, SSL, Digital Certificates, SOA, XML, ITIL V3.

Skills

Requirements Definition . Bid and Proposal Creation . Solution Design .

Architecture Documentation

Systems Integration . Project Management . Prototype Development .

Facilities Planning / Management

Change Management . Standards Compliance . Leveraging Best Practices .

Quality Assurance programs

Enterprise Rollouts . Multi-Site Operations . Customer Relationship

Management . User Training/Coaching

Systems Architecture/Design Expert - Current / 7 years

Networking Implementation and Expert - Current / 12 years

Design

Systems Administration Expert - 2 years ago / 15 years

Systems Integration Expert - Current / 15 years

Data Architecture / Design Intermediate -1 year ago / 12

years

Software Development/Life Cycle Expert - 2 years ago / 15 years

Process

Project Coordination/Management Intermediate - 1 year ago / 12

years

Proposal Development Intermediate - Current / 6

years

CRM/Help Desk Intermediate - 2 years ago / 8

years

Desk side and Server Support Expert - 2 years ago / 15 years

Program/Development Management Intermediate - 2 years ago / 9

years

Certifications and Training

IBM Signature Selling Method.

IBM Global Services Method.

IBM Architecture Method.

IBM Enterprise Architecture.

IBM Program Reengineering - Techniques and Methods.

IBM Project Management for Architects.

IBM SOA - People, Process and Information.

IBM Architectural Thinking.

Stevens Institute - Fundamentals of System Engineering.

SEI CMMI -Implementation Techniques.

ISO 9000 - Certification Concepts and Techniques.

Novell Certification (CNA, CNE-3 and CNE-4).

Sun Certification (Installation, Admin and Networking).

MCP Certification (Windows Core, Enterprise Server, TCP/IP, NT

workstation, NT Server).

Keywords

solution design, development, service delivery, project management,

decision making, systems integration, IT infrastructure, network,

mission critical, business environments, requirements, proposal,

architecture, documentation, integration, prototype, facilities

planning, change management, standards compliance, best practices,

quality assurance, enterprise, deployment, operations, CRM, training,

coaching, windows, AIX, Solaris, Linux, Novell, MVS-TSO/SPF, Citrix,

Active Directory, Exchange, VMWare, Office, Project, Visio, Access,

FoxPro, Lotus Notes, SQL, SMS, Remedy, Tivoli, RUP, desktop,

workstation, server, IBM, HP, Compaq, Dell, P-Series, mainframe, Cisco,

router, firewall, switch, access point, printers, power, AC, cabling,

cat5, cat6, fiber, Ethernet, token ring, TCP, IP, SNA, DHCP, SSH, SSL,

Digital Certificate, SOA, XML, ITIL, administration, SDLC, CMMI,

methodology, re-engineering, CNE, CNA, MCP, AutoCad, AutoLISP, Synercom,

ESRI ArcInfo, Intergraph, VSAT, Wi-Fi, Cat6.

Contact this candidate