Customer Service Sales
Resume:
Derek Dane West
Pinellas Park, FL 33781
*********@*******.***
Objective
Ambitious individual looking to find a challenging sales position with
growth oriented company with the opportunity for advancement
Experience
March 2009 - Present
IKEA
Sales/Kitchen Planner
* Assist in customers in design and layout of their kitchens.
* Run cash register, keep logs of sales and work with logistics in
completing sales.
* Act as customer service/ concierge for our department.
* Attend to all opening and closing duties depending on shift.
* Keep shelves merchandised and due inventory orders on daily basis.
* 18 customer service awards
May 2007- March 2009
Mr. D's Construction Services
Owner/Sales
* Owned and a home remodeling and repair service.
* Coordinate all aspects of sales, advertising, and daily operations.
* Administrate a staff of seven in home remodeling, renovations, and
various construction projects.
* Oversee all projects to insure the satisfaction of clients.
* Maintained payroll, state and federal reporting, and basic accounting.
November 2004-May 2007
Pinch A Penny Pools and Patio
Franchise Support Marketing Specialist
* Trained new franchisee's and staff on all aspects of sales and marketing
of products and services.
* Merchandised and set all relocations and moves, as well as all new store
openings.
* Liaison between corporate and the franchisee.
* Assisted with the set up of all new franchised stores.
* Visited all 170+ locations throughout the year in Florida, Georgia and
Alabama.
* Attended all trade shows.
* Assisted advertising with new design concepts, as well as any new
marketing ideas.
January 2002-November 2004
Belleview Biltmore Resort & Spa
Corporate Outside Sales Manager
* Established and managed new & existing accounts.
* Cold called and followed up on leads.
* Created sales proposals and contracts for transient, as well as group.
* Attended trade shows.
* Met with group managers and travel agents for tours of property.
* Booked room nights, meeting space and assisted in arrangements for
catering.
June 1998 - January 2002
Belleview Biltmore Resort & Spa
Guest Services Manager/Concierge
* Provided sales of all cruises, tours and other attractions to groups and
in
house guests.
* Interviewed, trained and developed all new employees.
* Supervised a staff of 15 bellmen, valet and shuttle service drivers.
* Provided sales assistance in the areas of cruises, tours and
attractions.
* Coordinated tee times and shuttled golfers to and from our golf course.
* Dealt with all customer requests as well as complaints.
* Always maintained the highest standards of customer service.
February 1996 -June 1998
Belleview Biltmore Resort & Spa
Bell staff Supervisor
* Assisted bell captain with all daily functions.
* Completed weekly schedule for bellmen, valet and shuttle drivers.
* Maintained van service, gas and detailing.
* Set up all transportation for groups in house.
January 1993 - February 1996
Details..Details
Owner
* Ran all aspects of car and boat detailing services
* Promoted advertising, sales and contracted jobs.
* Supervised crews to maintain high standards of customer satisfaction.
* Dealt with all customer complaints and came to resolutions quickly.
Skills/Qualifications
Customer Service, Management ability, Meeting Sales Goals, Closing Skills,
Territory Management, Prospecting Skills, Negotiation, Self-Confidence,
Product
Knowledge, Presentation Skills, Client Relationships, Motivation for Sales
Contact this candidate