Manager Software

Thomas Obrzut

PO Box ** Bedford Park, IL *****

E-Mail: ******.******@*********.*** Voice: 708-***-****

Objective: Apply my help desk experience to provide

exceptional IT service for the benefit of a progressive

organization.

Summary: Responsible, experienced, friendly, team-

oriented, multi-tasking specialist,"Who gets IT done".

Experienced providing 24x7 on-call

support for mission-critical teams & systems.

IT Skills:

Desktop PCs: Dell Optiplex 6xx, 7xx, & 8xx-es w/Windows XP Thin-

Clients: Wyse Winterms w/Citrix

Laptop PCs: Dell Latitude E-65xx/D82x-72x-62x-s, IBM/Lenovo

Thinkpads R51s w/Windows XP

Helpdesk Aps: Dartware FootPrints, LANDesk/LDMS

PC Apps: MS Office 2007: Outlook, Word, Excel, PowerPoint,

Project, Visio, Access, Explorer, Streets

General: Adobe, Avery, Roxio, Snagit, FixIt Printers:

HP, Ricoh, Okidata, Brother, JetDirect

PC Admin: Windows Active Directory user setups, Ghost imaging,

Antivirus: McAfee, Symantec Norton &

End Point Protection, Stinger, Adware

Timeclocks: Kronos

Remote Aps: VNC, LANDesk, XP Remote Desktop, Citrix Remote

Control, Telnet

Networking: Cisco/VPN, TCP/IP, InterMapper, Big Brother,

CheckPoint Firewall, SecureID

Telecom: PBXes: ComDesign, Avaya/Definity, Rolm 9751, ACD,

CDR and PBX Reporting systems.

Voice Mails: ComDesign, Octel, Rolm PhoneMail,

AVT CallExpress & VMail Reporting.

IVR systems: ComDesign, Octel, Rolm, AVT,

DECtalk and IVR Reporting.

Servers-OSes: HP/Compaq/Proliant DL3xxx/DL5xxx-es & Dells

with W3K/W2K/NT4 & Citrix

IBM P-600s w/AIX with Tivoli

Storage Manager (TSM)

Sun E-3500s w/Solaris 2.6, Veritas Volume

Manager 3.0, Clustering 1.1, Netbackup 3.2

VAX 6320/4705A/8650/MVax-es w/VMS 5.2 & VAX

Clustering, TCPware, Diskit & DCL

IT Experience:

VCNA-Prairie Materials, Bridgeview, IL, Largest Ready-

Mix & Aggregate Distributor in IL, 10/2001 - 1/2010

Senior Helpdesk Specialist - VCNA-Prairie

Materials, IT Dept, 1/2008 - 1/2010

Responsible for:

( Level 2 Helpdesk Support w/Footprints,

LANDesk/VNC/Citrix tools, InterMapper & Big Brother WAN

monitoring:

for 24x7, high production environment,

including:

50 HP Proliant DL3xx/DL5xx servers w/W3K,

with Win-apps: Citrix, Systech Ready-Mix, Seltech Aggregate,

Trakit tracking, ADP Payroll, Kronos, MS-apps:

ISA, Exchange, OWA, SQL, Sharepoint, fax/file/print services.

2 IBM P-600 servers with AIX & Tivoli

Storage Manager (TSM), Shark array & DLT library, w/SAP apps,

supporting 600 users w/Dell

desktops/laptops or Wyse Winterms, using Systech Ready-Mix &

SAP apps,

and 500 trucks using Trakit truck tracking, at

100 production sites in Illinois, Indiana, Wisconsin,

Michigan.

( PC H/W: Desktops & laptops: Setups, Upgrades,

Networking, Moves, Maintenance, Repairs, End-of-life.

( PC S/W: Windows Builds, Upgrades, Ghost Imaging, Anti-

Virus, Win App Installs, Configs, Tuning

( PC Admin: Win AD, Research, Purchasing, Licensing,

Inventory ( Peripherals: Setups, Networking, Repairs

( Telecom Sys Admin: ComDesign PBX/Phones/V-Mail,

ACD/CDR, Recorders, Repairs/Moves/Adds/Changes.

( Telco Services Admin for $1 Million+ Per Yr of Voice

& Data. Telco Repairs/Moves/Adds/Changes/Escalations.

( Software Support Specialist for: BMGSeltech Premium

Enterprise Aggregate apps for 12 Agg sites in IL & IN.

( Disaster Recovery Coordination: Developed first DR

plan and first DR site survey for Bridgeview office.

( Managing Projects & Vendors: New offices, new

voice/data services, new cable plants, office/PC moves.

( Purchasing of $50K to $150K Per Yr in IT

Hardware/Software/Services w/Dell, Insight & alt vendors.

Helpdesk Specialist / VAX/Comads Apps System

Administrator - Prairie Materials, IT Dept, 10/2001-1/2008

Responsible for:

( General Helpdesk Support, using LANDesk/LDMS & VNC

remote tools & WAN monitoring w/Big Brother:

for 24x7 production environment, including:

HP Proliant servers w/W2K/NT4, IBM P-600 servers w/AIX

and SAP & Tivoli Storage Manager (TSM),

supporting 600 PC users, using SAP & Win apps at 100 Ready-

Mix,

Aggregate and Brick production or warehouse/sales

office sites in: Illinois, Indiana, Wisconsin & Michigan.

( All VAX & Command Data Apps Administration for: 12

VAX 4000-96 servers, w/VMS 5.2 & COMADS Ready-Mix

and Aggregate suite: Customer/product/order

entry, scheduling, dispatching, ticketing, truck tracking,

and

reporting including: Disaster recovery, H/W

& S/W: installs, configs, tuning, upgrades, networking,

backups

supporting 600 PC users w/W95, using COMADS apps,

and 500 truck fleet using Teletrac truck tracking at

100 Ready-Mix and Aggregate production sites in:

Illinois, Indiana, Wisconsin and Michigan.

( Telecom Admin: Avaya/Definity PBX/Phones, Octel

VMail, ACD/CDR, Recorders, Repairs/Moves/Adds/Changes.

( Telco Admin for $1 Million+ Per Year in Voice/Data

Services. Telco Repairs/Moves/Adds/Changes/Escalations.

( Purchasing of $50K to $150K Per Year in IT Hardware,

Software, Services w/Dell, Insight & alt vendors.

Recycled Paper Greetings, Chicago, IL, 3rd Largest

Greeting Card Distributor in the US, 2/1988 - 6/2001

Systems Manager - Recycled Paper Greetings (RPG), IT

Dept, Operations/Tech Services, 7/1988 - 6/2001

Responsible for:

( Supervising 6 Technical Services Staff: Network

Administrator, Telecom Administrator, and 4 PC/MAC

Technical Analysts, Recruitment & Training.

( Administering All Technical Infrastructure, $1.3

Million Tech Budget, Voice/Data services, Projects & Vendors

including: Research, Planning, Purchasing,

Installations, Configurations, Administration, Security,

Upgrades, Maintenance, Backups, and Documentation.

( Disaster Recovery: Tech DR Plan Development, Preps,

Testing at Comdisco Wood Dale, DR Documentation.

( Administering All Infrastructure Support for a 24 x7

Production Environment, including

Servers:

3 Sun E-3500 servers w/Solaris 2.6, w/A-51xx &

52xx storage arrays, and L-1000 DLT tape libraries

using Veritas Clustering 1.1, Veritas

Volume Manager 3.0, Veritas Netbackup 3.2, in support of

Oracle-8 Database, Oracle ERP 1.1

applications, and Cognos Powerhouse applications.

7 Compaq Proliant 7xxx & Dell servers w/Windows

NT4 supporting Windows applications.

4 VAX servers: Clustered 6320 & 4705A & 2

MicroVaxes w/VMS 5.2 & StorageWorks storage arrays

supporting legacy applications in Cognos

Powerhouse, VAX Basic, Datatrieve, Calendaring.

Network: Cisco 6506/3548 switch, 2620 routers,

CheckPoint Firewall w/SecureIDs, TCP/Appletalk/DECnet

Telecom: Rolm 9751 PBX/phones, 2 Rolm PhoneMails,

3 DECtalk IVRs supporting 1000 US Field reps.

Handheld PCS: Telxon 610 units, w/TCOM-204 upload

server, supporting 1000 US Field reps.

supporting 225 users w/PCs/W95 & MACs @

Chicago HQ & UP warehouse, & 75 Field managers w/laptops.

Systems Programmer - Recycled Paper Greetings (RPG), IT

Dept, Operations/Tech Services, 2/1988 - 7/1988

Responsible for:

( Supervising 1 Technical Support Analyst ( Administering All IT

Infrastructure in 3 Technical Service Areas:

Servers: 4 VAXes: Clustered 8650/785/MVax, s/a MVax, w/VMS 5.2 &

HP/Proliants w/NT4 & Win apps.

Desktop/Laptop PCs / Networking / Handheld PCs: Telxon 610s/TCOM-

204 server for 1000 US Field reps.

Telecom: Rolm 9006 PBX/phones, AVT-VoiceMail, 3 DECtalk IVR

systems supporting 1000 US Field reps.

Alden Press, Elk Grove Village, IL, Commercial Catalog/Coupon

Printing & Mailing, 6/1981 - 2/1988

Senior Programmer Analyst - Alden Press, IT Dept - Software

Development, 1/1986 - 2/1988

Responsible for:

( Developing list processing, label, report, tape & screen apps in

Basic, DTR, TDMS/FMS, DCL on VAX servers.

Programmer Analyst - Alden Press, IT Dept - Software Development,

8/1983-1/1986

Responsible for:

( Developing list processing, label, report, & tape applications in

VAX Basic, Datatrieve, DCL on VAX servers.

Computer Operator - Alden Press, IT Dept - Computer

Operations, 6/1981 - 8/1983

Responsible for:

( Printing mailing labels/reports/coupons, producing ink-jet

label tapes, tape backups, DCL on VAX servers.

IT Training:

( BMGSeltec Premium Enterprise Aggregate Dispatch Software

Applications - Administration & Support

( Systech Ready-Mix Dispatch Software Applications - Administration &

Support

( IBM/AIX System Administration ( Sun/Solaris7 - System Administration

( VAX/VMS - System Administration

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